Australia Post - Docklands Post Shop

I would like to share my experience at this post office. We went to apply for my daughter’s passport on priority basis, We were welcomed by Nancy who is very informative and helpful. Service was very quick it took us only 10 mins for the whole process. We received email next day for passport collection which was amazing. I would like to thank Nancy again for her help, such a beautiful lady.

Just wanted to share that i had a wonderful experience at the Docklands Post Office today. I wanted to submit my application for a rapid turn around for my passport. The lady who served me (i'm so sorry i didn't get your name) was so kind and informative. I didn't have my paperwork printed however she directed me to the local library only a 2 min walk away from the post office. She was kind enough to add additional notes on my paper work to help expedite the process for me. Even whilst waiting in the queue i could see all clients were handled with ease and a friendly smile from the team at Docklands today. So grateful for the friendly high quality service and highly recommend. Thank you.

This Australia Post outlet may be small, but don't let that fool you - the staff are incredibly helpful and attentive. Despite the crowds during lunch and evening hours, the staff remained professional and efficient, answering any questions I had and providing guidance on postal services. Check out this outlet for a smooth and hassle-free experience.

The most helpful staff! Really appreciate getting my passport through

Best customer service
Thank you Katt for going the extra mile.
Made my day 👍

Some people are great.
Today I went to buy a pack of flat satchels. One male personnel (who wasn't even serving me standing on the side) said it could only be bought online WHIST the Asian lady actively went in the back room and within seconds found the pack (which are heaps in stock).
A few months ago I was sent back home for the same reason and then I was forced to travel to the MEL CBD branch to get the pack.
I am confident that the new people are well trained, willing to work, and actually are working pro-actively.
Thanks to her.

I always had a great service here. Very friendly staffs on service always. I never experienced a long wait here, nor long queue. Sometimes, at peak hours there there is a small queue

The staff are always friendly and polite in this busy post office. All the counters are always open and they do a great job considering how busy it can get. I think people need to understand that this is a small post office so there will be queues. If you need more assistance packing your parcels go to a larger post office!

Had to post some boxes abroad and the help I revived was second to non. Big thank you to everyone at the store helping to get my things to their destination. Best Aus Post experience I’ve had. Thank you!

What can I say other than this place is absolutely fantastic!? I had a parcel delivered to my apartment and the instructions were not followed. I went to the post office to pick it up. It weighed 20kg’s and I’m 4ft9, with a little shopping trolley… safe to say, it wasn’t going to happen. I was going to catch an Uber. The manager was unbelievably helpful and offered to redeliver it after their closing time. I received my parcel and am very grateful for the flexibility and going out of their way to do that. Thank you!

I felt that this store deserve more stars than it received

Had a great experience there earlier today. The man who served me had amazing eye for detail and was quick to lodge a passport renewal application for my daughter. Well done Aussie Post for having such ppl.

Just when I thought it impossible that my opinion of Docklands Post Office service could become even higher, one of the staff found my keys and safely held them until I wondered in after spending the day combing the suburb.

Thanks to that wonderful staff member and Docklands Post Office🙏🏻

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Tracey/Tracy was so helpful (and patient) this morning. I went into the shop loaded with the overseas Christmas haul for posting, she made everything so easy, her and Stephen even carefully wrapped 2 items to protect them. They always exceed expectations in there, including during covid times.

It’s nice to have a friendly post office to go to. As a long term resident of Docklands the staff their know us by our first name and are always lovely and friendly :) Even at their most stressful times we are always greeted with a smile. Thanks guys for creating a really nice place to go to when picking up my mail :)

I want to thank Stephen at Docklands Aus Post, I went in having paid aus post online to return an item, however did not receive an email confirming, I showed Stephen the receipt, he went above and beyond to help me, I purchased another return and he refunded me the amount so I didn't have to pay for it twice. Stephen I hope you and your superiors read this, you are an absolute Gentleman, your customer service is above and beyond of what I expected. Thank you sincerely! Teddi

Awesome friendly service. The staff make efforts to help everyone asap, even if they're very busy at midday. Great service, definitely going there again if I need postal services.

Professional service, pretty friendly and definitely helpful. They can print out labels and tape your parcel if you can't do it at home.

Never have I ever been disappointed at this place. The staff is very helpful and quick and they answer all your questions.
I was served by Britt today who was prompt and very friendly. The location is very good and they have a lot of stuff that you can buy too.

Had a really good experience with a staff member called Alex. He was extremely helpful and provided useful information.

very welcoming ,helpful, outgoing , staff , mrs Zahara in particular , she was so patient with me explaining everything about what I should do , she gave me all the right informations therefore i was able to deal with my postal issues fast and efficiently , thank you guys i would definitely go back to your post office in the future