Michael Hill Morayfield Jewellery Store

Overall, it was just really simple and easy and just amazing staff they helped out and couldn’t of been better so wrapped

My teenage son and I were served by the most friendly lovely lady today who could not help enough! She fixed my sons broken chain and helped pick out a gift within our budget. She is a credit to the store!

Very helpful with a warranty issue I’ve had with a piece of jewellery that was a gift. Special mention to Leah there, she was super helpful, understanding and solved the problem quickly and efficiently! Thank you

Kim is an absolute legend went above & beyond getting my ring fixed, it was nice not having to chase people up for a change. She kept me informed the entire way!

Massive thank you to Ben for being sooo kind and patient and for helping me find the right watch for me!! I’m in love with it and couldn’t have asked for better service! You guys rock! 😄❤❤

shirly was amazing she made my fiance and me feel super comfortable and helped us alot in picking a ring, the ring even came on time.

Great experience! Shirley was super helpful, professional, knowledgeable and offered great customer service!

Outstanding service by Shirley, Willing to go the extra mile to exceed customers expectations. Thanks

Best michael hill store!! Ask for Bec, not enouph stars for her expertise, professionalism and helpfulness

Overall amazing Customer Service and Product Knowledge.

Love this store. Jo is amazing, amazing customer service. Would highly recommend

Great customer service! Angie is such a legend, very helpful!

I've been a fan of Michael Hill for a few years now. It is my first go to jeweller.
They have helped me over the years with ring resizing, watch repairs, jewellery valuations and certification of 2 tennis bracelets. They are more than accommodating for payments of all my needs and I was fortunate enough to get an excellent black titanium and diamond ring for a special gift

Fantastic Customer service. Helpful staff and great variety of Jewellery

Waited 10 minutes to get spoken to and when the lady finally spoke to me she was rude and made me feel more like a pest than anything else. The other lady that took over from her was very nice however didn't follow threw with contacting me about my care plan I needed the number for. Probably going to stick to the north lakes store, they're a lot more help.

Meant to be open til 4pm but closed early today which ruined a whole planned outing for my wife.

Very disappointed in the quality of the Jewellery.
Bought a $200 necklace in Jan 2023 and it has broken twice in 5 months. They have repaired it under warranty both times. Only thing is im not happy with the quality and they wont exchange or credit me the piece that keeps breaking, they said they can just keep repairing it for 12 months under warranty. What happens after 12 months to bad to sad?. I definitely went in wanting this to be a long term piece of Jewellery from my partner. I understand the chain is thin (which was not explained to me upon perchase), but it shouldnt break this easily when i only wear it to work and i sit at a desk. Extremely dissapointed in Michael Hill.

We had great service when we were spending $$$$ on engagement and wedding rings... after sales support with their lifetime care plan is absolutely shocking. Clearly staff are paid commission, so the time they have to spend on cleaning and organising for rings to be sent away is time they aren't able to sell anything and make commission. If only they all wore name badges I'd name the two rude women I unfortunately had to deal with today. It seems only the nice staff wear name badges... for good reason I think!

Went in to get my son's link to his chain fixed, got a text a week an a half later saying to pick up went in to find out it was not fixed so they apologized an said that they would send it back with URGENT, so I waited another week an a half to receive it back. The link that was replaced was bent an still not fixed an to be told that I would need to be careful because it's very fragile. I just find them VERY unprofessional, I will never be going back there again.