LUCKY RUBY HOTEL

wonderful picture and beautiful.

Lucky Ruby Hotel | Ngô Quyền - Đà Nẵng

Một chiếc khách sạn xinh xắn nằm ngay trung tâm Thành phố Đà Nẵng. Mình thấy ở đây khá tiện để đi chơi khắp thành phố. Chợ đêm cũng gần, cầu rồng cũng gần.

Chị tiếp tân siêu tận tình và dễ thương. Không gian phòng ngủ tuy nhỏ nhưng cũng khá tiện nghi. View cũng ok lắm nè

Sẽ quay lại vào lần tới ghé Đà Nẵng

Khách sạn sạch sẽ, nội thất xịn xò, view đẹp nhìn thấy cầu Rồng, có đầy đủ các tiện ích xung quanh, rất đáng để ở.

Hotel sạch sẽ và nhân viên nhiệt tình.

Trải nghiệm lưu trú mới tại TP đáng sống.

Oke

We recently had an incredibly disappointing stay at Lucky Ruby Hotel. From Lucky Ruby Hotel's unreasonable passport policies to a room mix-up, unhygienic conditions, broken promises, and invasion of privacy, this hotel fell short in every aspect. Here's a brief summary of the issues I encountered:

Unreasonable Passport Policy: The duty manager at Lucky Ruby Hotel insisted on keeping our passports for 24 hours, claiming he couldn't take a photo due to a lost phone. This raised immediate concerns.

Room Mix-Up and Incompetent Staff: At Lucky Ruby Hotel, we were given a smaller room without a window, despite booking a larger room with a view. Staff members conversed in Vietnamese, excluding us, and ignored our requests for an explanation.

Unhygienic Conditions and Indifferent Attitude: Cockroaches infested our room at Lucky Ruby Hotel, and the staff showed no urgency in resolving the issue. Even after reporting it to the duty manager, no action was taken.

In an attempt to explore the area, we had prearranged to rent a scooter from the hotel. We specifically messaged ahead of time and were assured that a scooter would be available within an hour. However, after waiting patiently, we were informed that there were no scooters left. The fact that we were made to wait for over an hour.

Invasion of Privacy and Rude Behavior: On the morning of our departure, as we were preparing to check out, a staff member who couldn't communicate in English continuously knocked on our door, causing unnecessary disturbance. When the door was opened, this staff member barged into the room without consent, rudely pushing me aside, and started shouting in Vietnamese without any regard for our privacy or comfort. This invasion of personal space and unprofessional behaviour was deeply unsettling.

The hotel lacks basic standards of service, professionalism, and respect for guests. Save yourself the frustration and find alternative accommodation.

Ks k có tâm. K chỉ dẩn khách đạu xe. K có trách nhiệm với khách. Ai đi oto tốt nhất k nên gé

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