Madewell

Had the best Madwell experience I've ever had here. Key was incredibly kind and helpful, going above and beyond to find me the exact right pair of pants. They were patient with my pickiness and very knowledgable about the fit of each pant. I felt comfortable and welcome by Key and the other staff. I'll continue to pass the Madewell closer to me to come to this location because of the excellent assistance I and my partner received here.

Madewell in Natick is awesome. The staff is super helpful but not overbearing. They are often swamped on the weekends, but they try really hard to make the shopper’s experience pleasurable.

The staff is always really nice every time I come in, and helpful if I need to make a return or get a fitting room. Had a good experience here

Nice sweaters

Staff is so helpful and friendly!

My sister went to shop at Madewell Natick Mall today because she love this brand. She had to return 2 things in the different bill and she bought the hair clips.
The staff at the counter so rude and sigh deeply to her and ask her why don’t you tell me in the same times. She also want to buy the hair clips,
As soon as she picked from the shelf next to the counter and put on the counter to pay that staff said Do you still want to buy this. Her name is Emma D. It’s on the date Sat June 17 2023.
If you can’t be nice to the customer you should not work like this.

Three sales girls when we shopped. Two were friendly and helpful but the third, who wore a black blazer and black pants, was incredibly rude. I asked a question and she brushed me off and stared at me as if I did not have the right to ask a question about their products. When two blond girls walked in with Nordstrom bags she rushed to ask if they need help. Why are you in the service business when you have no clue how to do your job?

Very rude and unhelpful sales associates. Was ready to buy a nice purse for 160 and got absolutely no help from these reps. Will never shop here again, and I advise you not to also. Worst experience ever