GameStop

Jordan was extremely helpful in helping me find the game I was looking for! Great experience!

Very impressed by the staff. She was very helpful and friendly over the phone and provided answers to all the questions I had. When I was in-store, it was clear she had a passionate interest in games and was a pleasure to talk to. Quickly processed my transaction while attending to other customers in the store simultaneously. They offered a fair price for my trade-ins, were honest about which ones they weren't interested in, and even referred me to a local store who would likely be interested in buying the games they passed over.

This is a great GameStop!

The staff is great and have a passion for gaming no matter the platform.

Definitely going to be a regular stop when I come to the Des Moines area.

Keep up the great job!

Shay was very helpful and knowledgeable. We will definitely be back to this location.

I stopped into this locarion one day about a month or two ago on a Saturday afternoon while I waited for my Mexican food from El Monterrey next door (also a good place to stop into.)

I was browsing Nintendo Switch games and an employee, possibly a manager, came up and had a really nice talk with me. He just asked what games I liked and then recommended me a game I would have never got otherwise, Hades. I decided to buy it based on his recommendation
and I've been playing it non-stop ever since.

I just wanted to point out how a friendly, knowledgeable employee earned the store money as I wouldn't have bought anything that day if not for that employee.

I've had bad experiences at various Game Stops before. It used to be you could not check out from Game Stop without a high-pressure sales pitch to buy a pre-order. Here, the sales interaction was organic and pleasant and much more effective. Kudos to this location and its employees who were all very pleasant.

Some of the staff go way over the top to help you. Michael is great. We love coming to the store in Altoona, Iowa. They have an awesome selection. We occasionally go to the one in Urbandale as well. We like Chris who works there. Customer service is A+.

Small on the outside, but full of gamer's goods on the inside. New manager has changed service so employees are much more helpful and fun. Lots of Pokemon stuff. Very good to non traditional gamers like me, an old lady who's played Pokemon for 20 years.

GameStop sells all types of video games and more - you can find deals here, other times, the pricing is overblown v online retail. Trade-ins are welcome, but the amount of credit given is a convenience with reduced yield vs privately selling them one-by-one, but is immediate instead of days, weeks, ...years..(?) Amazon's trade-in process by comparison is even lower yield with the added wait, plus you have to do a lot more legwork.

The biggest problem I find with GameStop is their checkout process - if you want to purchase a game, the time required from handing the teller your selection and the end of the transaction is unacceptable...up to 10m regularly. This isn't an issue of staffing; it's just the process of the transaction and the steps involved, paired with dated checkout hardware. Inevitably, no matter time of day, expect to wait in a line; if it's busy, Amazon.com can deliver ...sometimes..(?). This is the worst aspect by far shopping at GameStop.

Great Service.
I have been in this location several times. Once to get a 3Ds which went very well. The most satisfied time was when I went in to get a Xbox controller to play on PC. I stated I wanted a used one or an off brand one and they did not try and push me to buy a new one which I really appreciated.

I love Michael; he's so cool. The entire staff is very nice and knowledgable. This is the only GameStop in Iowa that I legitimately enjoy going to no matter who is manning the counter.

The staff are always really nice, they have a great selection and always make it quick and easy for trades

There's only one employee here as of this posting but he loves his job and got me out of there pretty fast, if you need a job at gs go here HELP THIS MAN OUT

Alex helped me at this store and I had a good experience. When I go into this store they let me know when I got 5 bucks on my account or if I have an issue like today Alex resolved it.

Inexpensive, gently used game gear. From accessories, merch, console accessories, to console games. Game stop buys back games for pennies on the dollar if a gamer in need wants a quick buck. Maybe only even a single dollar. Great, cheap games; I highly recommend Big Chungus for Xbone.

Great service! Informed me of deals when I came in and even suggested a game for me based what I was already purchasing. They even went being to contact another Gamestop for an item they didn't have in their store and now have an item on hold. I love this store!!

Great staff and store, always clean, organized and the employees know their stuff......Always look forward to seeing David when we are there and he makes sure we find what we are looking for.

A very good experience be right I'll be back

Very good service. James help went above and beyond when I was shopping there. Will keep shopping for sure.

Extremely well run store!! Store employee Nick spent a lot of time with me to ensure I got exactly what I wanted. He is an amazing employee!!

Very personable staff, exceptional service. The man working the nights has exceptional knowledge.