T-Mobile Authorized Retailer

I want to shout out the incredible support that Jason H provided as we switched my parents over from Verizon. Due to the complexity of what we asked him to do, it took a couple of hours to get everything completed but he was patient throughout, easy to communicate with, and very knowledgeable with every question we threw at him. We now have 2 voice lines and 1 MI line with devices set up and numbers successfully ported over. Thank you Jason!

I like this store. Jason is very polite and professional. Felicia does a great job as the manager. I recommend this store to others.

Just a shoutout to Jason, Felicia, and Taylor W for their patience with the difficulty of switching my phone over from another carrier. I had to go in there 4 times over a week to figure out what was going on, and every time I was in there, they were so kind to me and patient. They were determined to get to the bottom of it, and we eventually did! They all rock and I would absolutely trust them with my phone needs :) thanks guys!!!

Kris at TMobile was awesome. We transferred 5 lines from Verizon in a really complicated way, shipping new phones to my kids at college in other states. Kris took care of everything and made it so simple for us. Thank you so much!!

I've never had an amazing phone buying experience until yesterday. We switched over from metro with 3 lines and Taylor did everything possible to work with us. He was very knowledgeable and professional. His customer service was exemplary. There was no awkward small talk or anything that usually makes you want to rush out of a store. It felt like we were lifetime customers. The store was clean and well kept. The other staff members, Gabe and Chris, were also very friendly. Overall, great store and employees. Very happy to have made the change.

The team there was extremally helpful. I went in there to swap providers as Boost Mobile is going away. The team there was able to contact Boost Mobile and grab me and my brother's accounts for further processing. The team went above and beyond to make sure that my phone was connected to T-mobile network. Much appreciated and highly recommend this store.

Taylor is literally the most helpful person when it come to any service provider. Her knowledge and drive makes you walk out of the store with a smile. I dont know how else to describe such a hard worker. someone give her a raise!!

Had a really pleasant and easy experience at this location, shout out to Delaney and Chris (sorry if I misspelled!) for seamless phone upgrades and great customer service! Actually got everything done before my lunch break was over :') phones work great!

We had an amazing experience at this location! The assistant manager and two other employees stayed a hour after closing just to make sure our phones where situated! We have been with AT&T for 8 years and they made the switch to T-mobile so easy and we are now saving $60 on our monthly bill! Customer service was excellent! We will be recommending them to everyone we know!

I got Nell (store manager) on Sunday. He not only helped me fix a few issues with my new phone, but let me know of current deals and helped me lower my monthly bill. Very knowlegable, and overall a 5/5 is a deserved rating for his service. My advice, if you need a new phone, want to update your plan, or have questions, come into this TMobile location on Sunday and ask for Nell.

Today we came in to change our family plan. Though we had several challenges in making this happen. Chris and team helped us through every step of the way. This process was timely and took considerable amount of resources to get it done. Through it all they were professional, knowledgeable, and very caring. I have to say that we had the best customer service out of any carrier service today in this DuPont location. So to Chris and team...Thank you for taking care of this military family. Ernie, Moe, and Bryanna.

Great location, layout, and crew! Amanda and Desmond took great care of us during our visit. Not only did they help us with our warranty return they also switched us over to a better plan and helped us pick out a new phone. Thanks again.

Chris and Gabe were beyond amazing. They handled my account so well and was effortless to setup my new line with a port in. They both rock and T-Mobile is the best. Chris was very fast and smart on all our phone needs. I highly recommend DuPont T-Mobile.

Best cellphone store I have ever been to. Customer service was on point and didn't feel like you were getting swindled into something you don't need or want.... (cough cough tacoma locations need to learn not to do this!) Will make the drive to dupont for the better customer service!.

At first I was nervous when tmobile and sprint merged. But then when it was time to upgrade our five phone devices, Jeremye was able to help my whole family get easily set up! Even stayed over his shift to make sure we were taken cared of.

Rhea and Taylor were seriously SO helpful today (Mon Sept. 24 '18) They helped us for over an hour and a half when choosing our phones and adding 2 lines. A problem arose through the financing system that was difficult to get around, but Rhea and Taylor gave us options and patiently explained everything until we reached a solution. Even though they could've easily broke our budget for their gain, they made sure to know our situation and get the very best deals for our circumstances. We have zero complaints, and only good things to say!! Go here for any of your phone or carrier needs!

Yikes, the game was on, I had plugged my phone in and then I noticed it was very dark, I could see the T Mobile emblem but couldn't turn it on or off, jumped into my car and ran down to the new store! The young man fixed my phone in an instant, while there I bought a new charging cable, and it was on SALE! Great location, nice, knowledgeable people and didn't have to miss to much of the game since the store is right here in DuPont!!!!

The store is a hidden gem. While many wait in long lines in Lakewood we decided to go a few miles down the road and was exceptionally impressed. Go to Jayson! He takes care of the customer and will go beyond to ensure you leave with what you want.

Great customer service! My agent was Christopher. He was prompt and very knowledgeable and was able to switch my ATT numbers over! I loved this store!

Jason was greàt help with our new Samsung watches. He was knowledgeable pleasent to work with the Bohlmans