T-Mobile

I gotta give Kylan (mobile expert) and their Regional Manager some major props

Kylan worked with us for almost 2 hours, everything from home internet, to switching phones, to bringing lines over from other companies, to making sure we got the best offers and kick backs and rebates. He made sure all the little nuanced asked we had were fully explained & accommodated.

I am not an easy customer, I have so many questions and he was so patient, so willing, and did such a great job.

I’d highly recommend asking for him in you have questions or want to make sure you get the best T-Mobile has to offer.

Thank you Kylan & the entire team, the whole time we were there was really enjoyable.

Rocio’s is literally the best employee they have! She got us the best deals and the best free stuff for the family! We’re all protected and happy! Thanks Rocio! She needs a raise!

Wilson is the best! He helped me out when the Yorkville location was too lazy

Very friendly staff, however, they don’t know how to do what you’ll ask them to do. My boyfriend recently upgraded to the 15 pro max at their location, asking that they transfer all of his data over to the new phone. We decided to set it up at home, and they never stopped us even though we HAD to come back for a code to activate the phone. Then, it turns out they failed to back up my boyfriend’s data & wiped it all completely, now this wouldn’t be much of an issue if my boyfriend could get back into his apple ID, but he can’t. His apple ID is hooked to his old android phone number, which is weird because he switched numbers when he went with Apple. T-Mobile was of absolutely no use & recommended he go to the Apple store in Naperville. Even the manager at T-Mobile couldn’t help.The Apple store also failed to help. So not only has my boyfriend lost all of his contacts, notes, and messages, but he also lost our hundreds of photos together that we’ve collected over the past year and 3 months. I’m so so SO disappointed in the lack of profession at this location. We have lost half our memories just because a tech employee doesn’t know how to work tech.