Verizon

After over two months of dealing with a phone that has no longer work the correct way happen to have Verizon send me another phone. Going to for corporate stores in Kansas and Missouri. I drove back to Harrisonville Missouri to Russell cellular to ask if you questions and hopefully find some help. The manager was more than accommodating multiple times to me and after happen to show up again because I still couldn’t get something to work right Brittany was beyond helpful. I sat there for over two hours. She help me with multiple things on the phone and was able to do things that for different corporate stores told me was not available and could not be done. I can’t express the thankfulness that I have towards Brittany right now as a hospice nurse it is very important for me to have all of the apps and things that I need on my phone to work and function every day at work. All it takes is a little time and effort to help the customers and that’s exactly what she did.

Jacob took his time to explain in detail anything I asked about my phone, wasn’t rushing me through it, he cared. They had a smiles on there faces for there customers and that’s a big thing right there.
Taking your time with your customers, smiling and caring
Thank you!!!

Jacob helped me to make sure I got transfered information to my new phone, when old phone battery was very low and wouldn't charge.
Very helpful and patient with me
Very polite and caring Thank you Jacob .
The Co workers were very polite and all had Given Great Customer Service

Bourbon was AMAZING! She was fast, knowledgeable and great to work with. She answered all of my questions and made my experience painless and easy! Already planning to bring other members or my family to upgrade!

The gentleman that helped me was very helpful explaining everything, even though he had several customers and being the only one there. He Never got rattled but asked each customer how he was going to need to help them. Great employee..

Sammi was amazing today! Went in to upgrade 3 phones and she was very helpful. Been with Verizon for 24 yrs and have never had great service till today! She took time to help me learn the new phone and was great with helping my kids with theirs. Will definitely go back and see her.

Troy was GREAT! Not only did he help me upgrade my phone and was nice enough to transfer my content from my old device onto my new one. He also looked into our plan and and switch us from a 12 gig plan to unlimited and saved us $50 once we set up auto pay from our debit card or checking account. He also informed us about multiple devices on our account that were no longer going to be supported on the network after Jan. 1st and helped us get insurance on the entire account in case our devices give out before we get a chance to upgrade the other lines on the account. I personally recommend to do your business with their team at the Harrisonville store. Absolutely impressed with the quality of service I received here today!

Kennedy was very nice and helpful. She didn't have what I needed in the store but came up with a better option in my opinion. Thank you for your help Kennedy and it was a pleasure talking with you while I waited on my screen protector liquid to set up! 😁

I went in to upgrade my phone, I was met by Madison who was amazing, she took the time to explain my options and was very patient and friendly. I ended up ordering the I phone 11 pro max . Madison then explained to me what I could do with my info on my old phone to get ready to switch over to my new one. Once my phone arrive Madison went above and beyond in helping me not only set my phone up but she helped me even more by helping me figure out my apps that I needed and went further to explain how my new phone would do better things for me. Madison exemplifies what customer service is all about. I already like this store because of Sammy the manager but with Madison on board I will definitely be back , and will definitely refer anyone to go to them for all their cellphone needs.

Jacob was very knowledgeable and helpful. He made the entire process go smoothly. I was in and out in less than 30 minutes. He did fantastic

We have been with Verizon and Russell Cellular for several years now. The services we receive have always been prompt and courteous. Bourbon was very knowledgeable and helpful. Thank you for assisting us with our upgrades.

Troy was absolutely amazing. He gave me a great deal on my phone upgrade from my outdated Note 4 and got me into a brand new Note 10. I was on an older unlimited plan that didn't offer me hotspot but he put me in a better plan with 15 GB of high speed hot spot on my phone and a 50% discount on the service on my new tablet. I got 2 new devices today and my current bill is cheaper thanks to Troy. I will continue to go to this Russell Cellular to do my business with Verizon from now and thanks to all his help. I feel blessed and so fortunate to have found this quality of service that is so above and beyond!

Missy was amazing. Went in with my old phone which died (would not charge). They had the phone I wanted and help get me set up and recovered all my contacts and pictures. Missy was great and I'd return because of her service and the store location was great ... I'd advise not to go to Walmart for Verizon needs.

Our experience with Jacob was fantastic. We switched from our old service, upgraded phones and added two new lines. Everything was smooth and fast!

Russell Cellular (Verizon) in Harrisoville does an awesome job! I love the manager, Kennedy who is great at customer service. She has helped me numerous times with phone/watch issues with a smile on her face. I have also been helped by Alia and today Missy came out to my car to help me pair my device to CarPlay. While she was there she shared additional tips, downloaded Spotify so I could set up the kind of music I enjoy listening to. In my opinion, I would give the store and their employees an A+ 😊

I went in today to Russell Cellular because my Note 8 would not make calls, no internet and no service whatsoever. I thought it was time for a new phone! Kennedy, the manager had it fixed in 5 minutes! Very nice, professional, and knowledgable in her job! I always go here, and Thank You Kennedy!😊

Sammy, Caitlin, and Dominic are awesome! I can stop in at any time with a problem with my phone or a problem with the fact that I don’t know how to fix it and they are there with smiling faces and making me feel like I’m not stupid. I would suggest that anybody who lives in the Harrisonville area to come and see for yourself. They are there to help you and to fix the problems you may be having quickly. Great job to a great team!

Sammie was my clerk. She went above and beyond in helping me understand. She even went to other stores to get the devices needed. Sammie has been more accommodating than any other employee at any other Verizone store I've visited. If there were more than five stars possible, that's what I'd choose.

I stopped in today and Sammi went above and beyond to make sure my cellular needs were taken care of. What a Beautiful person she is! Verizon sure as a Blessing with her a part of your Company! Thank you, Sammi! You are awesome! : )

Went in to get a phone charger because everywhere else I bought one stopped working in a couple days. Sammi helped me pick out the best one and for the best price, also talked me in to buying a phone case that protects my iPhone! Great customer service!!!