Connected Shop

I reached out to the company and they helped me select the right size for my smart door lock. Selecting the right size is a bit confusing but they were very helpful. I also had to reach out to support later, because when I first received the lock, it looked very scratched. I was informed that this was the protective sticker and in fact it was. Very difficult to remove, but once I removed the sticker, the lock was perfect. My Locksmith was able to set it up with some small modifications to the door, but I am very happy with the product overall.

Getting this smart door lock for my Airbnb in Costa Rica was a god send. I have a sliding door in my place and I had a very hard time finding something that would work, but I reached out to the connected shop and sent in a size inquiry and they were able to let me know if their lock would work for my door , and it did thankfully. Shipping was about 10 days. I had a locksmith friend of mine install it and it has worked like a charm, super happy with my purchase.

Purchased the smart door lock, and separate mortise.

The staff were incredibly patient, competent, and responsive throughout. They were willing to hang with me and troubleshoot several questions I had before and during installation. They do require photos/videos to help, but they're also able to provide thorough advice because of that.

The lock works wonderfully, and is great value - no complaints.

As a piece of feedback, I do wish the manual had an appendix with more guidance on what to expect and perhaps FAQs. Nonetheless, their team was willing to answer my questions so it wasn't an issue overall.

11/10

Really great smart door lock I got from this company. I was trying to sell my house and buyers coming to check out the house loved the door lock so it was a great selling feature that helped in the sale of the house.

I ordered a smart door lock and camera monitor from the store. Delivery did not take very long and I’m very happy with the customer support. I received as well as the products. A’m looking to buy a couple more locks for my rentals. Happy customer here. I recommend them !!

Great support, love my Fingerprint Lock Smart Padlock works great!

Really handy and use it in my home office drawer. Was able to install it easily and has been working very well for the last few weeks.

Beautiful door opener- works with code, fingerprint, fob and key. I am older and was having difficulty with the instructions so they helped me go step by step and got it!

Amazing lock. I was not sure which size I needed. Customer service sent me a form, I uploaded a couple of picture and got the recommendation in less than a day.

Great post-purchase customer support.

I bought the bluetooth padlock and I like it a lot, use it for my bike and can unlock it with my phone. It’s sturdier than I thought it was gonna be.

Great experience with the Connected Shop ! We found the smart pet feeder we were looking for our kitty when we travel on weekends. The camera makes it a nice plus!! Amazing product and professional customer service. Highly recommend !

I've ordered several times from the connected shop and I'm never disappointed. Every product I've ordered has been of great quality. Highly recommend.

The mirror is very aesthetic and does not disturb the view. Very intuitive to use, so far very happy with this purchase! I recommand!

Great product, happy with the quality

Everything excellent, purchase, shipping and great video quality with the smart car mirror.

Happy about the service. Delivery was quite fast. Would order again.

Installation is easy and functions are very intuitive, I recommend

Superb service!