Cloud Vapes & Smokes - Durham

Great shop with amazing Selections and quality products. The prices are right where you expect them and the service is great. Will come again.

I recently purchased voopoo drag first time, it was broken with just one week after purchased about last month, manager was more happy to replaced it without an issue. It is still good so far. Thank you! :)

Nader was very helpful! Really appreciated him helping me out!

I was looking for a cigar shop near me and found this jewel! Friendly staff and great line of cigar brands. And it's just 8mins from my house. Check it out for yourself.

I discovered this place about 2 months ago. A coworker of mine let me try a flavor, I liked it, he told me where it was.

The customer service I get from this place is just flat out awesome. I usually interact with John when I go in there after work to pick some stuff up. He is extremely knowledgeable, friendly, and pleasant to work with. I find myself actually spending more time than I intended in there just chatting, asking questions, and checking out the huge selection of flavors they have. My current choice has actually gone through a branding change and cleared out. He spent as much time as he needed guiding me through a ton of different choices until I could find the one that would satisfy me until the new version of my favorite arrives.

A week ago, I had an issue of the store opening late. It's a bit of a drive for me to go there on my day off so I was a bit frustrated. I messaged the owner who runs the Facebook page and that was when I knew I was going to remain a customer permanently. Mistakes happen, I understand this. What is important to me is how they are handled and it's clear that's important to this business as well. He even got a bottle of the new version of my favorite on the way to hold me over until the main restocking shipment comes in.

They keep 0MG versions of every flavor open so you can smell them and if needed drip onto your own coil to try. Don't try to fill your tank any with it as that won't give you an accurate representation of the flavor. Drip directly onto the coil and saturate it a bit, that will allow what you are trying to completely dominate whatever flavor you have in your tank at that moment.

I visited this shop for the first time. I have to say they’re juice selection is huge! I was greated as soon as I walked in the door. The guy working is knowledgeable about his stuff and very patient. What makes this shop go beyond for me is that they don’t try to sell you anything you don’t need unlike other shops I’ve been to. They are very honest and juice prices are great! I will definitely recommend to anyone

Very happy with my experience shopping here. I walked in with no knowledge other than I wanted to stop smoking cigarettes because of the smell (I still wanted my nicotine). From the second I walked in I was greeted by friendly and knowledgeable people. I mention people because even the other customers there really were friendly and passionate about this place. The person that helped me was really understanding, supportive and super patient with all my questions. I did NOT ever feel pressured to buy anything, and even at every point being told upfront what I was buying. Even future purchases that I would need.

Because of that I walked out of there happy, satisfied, and comfortable with my starter kit. I have not bought a pack or smoked a cig since. Thanks Cloud Vape Lounge!

Great customer service. They have many flavors and also cigars. There customer service is what really brings people in. It is also a very clean and organized store with many options

Great Shop!!! Pricing is nearly as cheap as buying wholesale. Most stores rip you off on the juices and this is the first store I've found with all of the best juice lines, in stock, and reasonable pricing. I am very picky with who I buy juices and hardware from. A lot stores price gouge because people are new to vaping and unaware, this store most certainly DOES NOT do that. Finally, the owner was very nice and helpful. Unlike vapor girl where they are rude and way over priced. They have a store in Chapel Hill and Durham. Check them out!!!

This Vape Shop consistently has pods, units, and flavors. Helpful staff, good variety of flavor and nicotine strengths. They also have all the stuff for doing your own mods if that's what you're into.

Excellent service friendly and knowledgeable no pressure to buy anything I didn't need . I will definitely be back for all my vape needs!

Just had my first visit to cloud vape.Hands down best shop ive been to. Great prices and the juice selection is second to none. Awesome employee. Went in just to look around and ended up buying a crown iv tank and 120ml of juice. Keep up the great work guys. Thanks!

Great shop with some great prices and amazing juices/devices to choose from. Many devices are some of the latest or things that I have only seen available online. The staff is always super chill, down to earth and very patient.

BEST VAPE SHOP IN THE TRIANGLE! I have been vaping for a few years now, and have been to almost every shop in the Triangle (some good, some bad). This shop is BY FAR the Best. Everything about it, the customer service is impeccable, the staff is very helpful, and they always go above and beyond to exceed my expectations, especially the owner. They have a great selection of high end juice, mods, tanks, etc. Etc. If they don't have what you're looking for, they will order it for you. I bought an Rta, and was just telling the owner about my experience, and how I wasn't pleased with it, I wasn't even trying to get it replaced, because I had purchased it a while ago, and didn't have it with me, or a receipt. The owner didn't hesitate to tell me to replace it with something else, just because of my loyalty to the shop. Absolutely phenomenal customer service. I highly recommend anyone from an experienced vapor, to a beginner to check out this shop. I will continue to shop here, and tell everyone I know about the great experience that it has to offer. Thanks again guys, keep up the great work.
-Nick

These guys have outstanding service! I bought a Wismec Sinuous here, and it broke in less than 2 months. Wismec didn’t honor the warranty (don’t buy anything from Wismec!). These guys tried to help me out by contacting Wismec, to no avail. However, they completely worked it out with me and came up with a mutually agreeable solution. I’m a total happy camper! Also, the selection of juice is really good! There are a couple of places closer to my house, but I definitely will continue coming here. The staff is knowledgeable and they take good care of their customers. Please check them out and give them your business! You won’t be sorry!

Love this shop! Always make sure to stop by when I'm in the area, I've been to other shops in the area and Cloud Vape is by far the best I've been to in the Durham area. They have a huge selection of juice! Also very chill and friendly environment

Very knowledgeable especially for first time buyers into vaping, Sam answers your questions with ease and very helpful to anyone that comes through the door. Great overall will be back again for further upgrades to my new vape.

I love this place. The staff is very down to earth and super helpful. One of the best things I enjoy is the wide product range of ejuice. If you haven't been to cloud vape yet please check it out.

Best vape shop ever. Super helpful and friendly...I felt most comfortable there and I get rewards points every time I go and get to save money...they helped me out when my vape was broken and seemed happy to help. The owner, Moe is awesome and a really good dude so it makes me happy to contribute to his business. My husband and I will not go anywhere else as long as we live in the area...we are dedicated customers...I don't want my money going to any other shops...I know personally the owner worked from the bottom up to get his two shops in the area and he takes great pride in his shops and spends alot of his time there. His other employees are most helpful and cool as can be. It's like a little family there..like I said I wouldn't shop anywhere else after all they have done to help me learn about vaping (when i quit cigs), they help me get the best deals, find my favorite flavors of juices no matter how long I take trying all the flavors , helped me get a new mod when my first one stopped working...they first tried everything to fix it and when they couldn't they made sure to walk me through the warranty process to get a replacement for free, they have a cool chill out space with cool people always around and the list goes on...they are local..not a chain...and based on all good vibes...

My favorite vape shop! Tons of variety in juices and a great selection of mods and tanks! Customer service is amazing as they like to get to know their customers and take care of them.