AT&T Store

Jerry, the Manager at the Yorba Linda, CA store is best-in-class. Excellent multitasker. He helped us not only save big on our family cellular plan, but he helped set up AT&T Internet Air for my parents as well. Great customer service from the whole team. It is recommended to set up your own “VIP” appointment ahead of coming in, as you are more likely to get prompt service. It has worked for me every time.

Jerry, store rep, was very helpful and informative. His customer service skills were excellent! I consider him a customer service expert that is very knowledgeable and understanding. Jerry was very easy to talk to.

Yorba Linda AT&T rep Jerry was extremely competent and thorough with iPhone upgrade transfer to new device, also resolved duplicate iCloud subscriptions for me

Wonderful professional efficiency with my att experience, the youg man was absolutely 💯 helpful .

Awesome customer service! Talked to Jerry, who was very patient and professional. He took time listening to me and explaining the details of my account. Eventually, giving out the best solution. This store becomes my must-go place whenever I have questions about my AT&T account. And Jerry is highly recommended!

This past Sunday I went in to this AT&T location and was greeted by two employees Dina and Nick. They were very nice and welcoming. I went in there stressed out over ongoing phone issues and came out relieved and amazed with their incredible customer service. They were both very professional and knowledgeable about everything and whatever they couldn’t figure out they would ask their manager Johnny. I was so happy to find out there are still places that have great employees and good customer service. I will definitely be coming to this location in the near future to resolve any future issues.

I went down to this store to add a couple lines and upgrade a couple phones. As soon as I walked in Johnny approached me and he not only got me two new phones but saved me money on my bill; two added lines and smaller payment. Johnny is friendly, very knowledgeable and made the whole transaction smooth and easy. If you need any help, I highly recommend calling Johnny, he is great!

The store manager, Johnny, was very helpful with a replacement phone order I had. He was patient and willing to help me for several months while we tried to contact the right people to have my phone order replaced. Though I was not please with how long the process took, I am very thankful that Johnny was willing to help me multiple times a week for months on end until the issue was finally resolved. Without Johnny's help, I would still have a broken and non-functioning phone to this day.

-Silvia

Johnny and Josh were fantastic. When I first walked in, it was busy, but Josh made it a point to welcome me, asked what I needed and then told me he’d be right with me. Excellent customer service. Johnny was extremely knowledgeable and helped me quickly get my issue resolved. Best AT&T store!!!

I went into the store and my phone was broken, so as I walked in I was greeted by Nick, and he was so nice and helpful. The process was so fast and easy. I then left and forgot my phone passcode, but as I came in again Nick was there and asked what had happened. I told him my phone is locked and I cant get into it. Nick knew exactly what to do and was able to set me on the right path. He even brought his own laptop from home just so I could use my phone again. I would definitely recommend him to anyone who comes in. He will make technology easy for you. Everyone at the Yorba Linda store is great help. Don't hesitate to ask them a question or come in for anything, they will have an answer for you needs!

I was just going to copy and paste my review for Jasmine from Yelp, but, I just couldn’t. The amount of service and attentiveness she had shown to fit my needs within my plan and budgets was just immaculate. She definitely goes above and beyond to service the patrons of her store. Not to mention the amount of respect her teams built with one another, it was most definitely a family oriented team that had been developed through and through. Excellent work Jasmine and team, will be back soon with my family and friend referrals. Cheers!

I visited a local AT&T store to get a 5G Sim Card for my new Galaxy S22 plus phone and also had my account upgraded to unlimited service.
Both employees in the store were very helpful, knowledgeable, and professional.

By far this location exceeds customer service than any other AT&T store location! Nick Ibanez is top-notch and provides exceptional customer service. He quickly got me up and running on an iPhone 11 Pro Max and installed glass protector. It is nice to go to a location where they really know their products! Highly recommend this location!

Great experience! I was helped by Johnny and Nick. I was switching from Verizon and the deals offered by Johnny convinced me to switch. Nick was apparently a new hire but I couldn't tell. Very knowledge guys and I got zero BS. Straight forward pricing and upfront costs. Very different experience from Verizon and TMobile (both have stores nearby within a mile). Highly recommend 👍🏼

The folks at this AT&T store are very helpful and a pleasure to deal with. When i went in today to replace my 3 month old lost/stolen phone, they looked up my account and told me i had insurance and gave me information on how to file a claim. When i went back in an hour later to purchase a SIM card to activate an older iphone to use while i wait for the replacement to arrive via insurance, they gave me a free SIM card and had me in and out in 5 minutes. Outstanding service!

My customer service was provided by Nikolas Hernandez. He was professional, knowledgeable, and courteous. He did a great job!! I would come back again and recommend him to others.

Went into the store today and Johnny really helped me out by getting my Apple Watch together and getting me a great deal on a phone despite the fact that he was really busy with multiple customers. I been to this store many times and he has always been helpful and knowledgeable.

I had trouble cancelling my AT&T TV subscription and went to the AT&T store to get help. Josh was busy with a client on a time consuming task and I noted how efficient and patient he was in doing his job. He has great attitude and helped me solve my problem. Thanks.

Best service I've ever experienced at any cellular store- upgraded to an older phone to an 8+ today, both employees were incredibly helpful and were a joy to work with. They didn't have any screen protectors in stock, so the manager offered to drive to another location to pick up a screen protector for me so I can swing by again tomorrow and get it installed. If you need any help or upgrades with AT&T products, I'd definitely recommend this store over any other.

I went to this location hoping to get some phone issues resolved. Johnny and Joshua were more than helpful. They were very professional and kind. I have never been showed this type of customer service anywhere else. I will gladly be coming back to this store for its exceptional workers and customer service. I got the issues resolved and felt satisfied with everything.