Staples

I recently had the pleasure of experiencing truly exceptional customer service from Sabrina at Staples (westborough). Her dedication to going above and beyond the call of duty was evident from the moment I reached out for assistance. Not only did she demonstrate outstanding interpersonal skills, but she also exhibited a genuine commitment to finding a superior solution tailored to help me and my daughter. What truly impressed me was her meticulous attention to detail throughout the entire process, ensuring every aspect of my experience was nothing short of outstanding. I highly commend Sabrina for setting a remarkable standard in customer service excellence. She is a wonderful asset to the team.

I want to add 5 stars for Brayan for his exceptional customer service. He did awesome job to help me with the passport pic issue and was very helpful. He did over and beyond for the customer will definitely recommend more employees like Brayan in staples store. Thanks once again!

Someone on Google asked me whether or not Amazon returns are accepted at Staples in Westborough. My answer was Yes, and there was a great young woman named Juliana who was very helpful. Five stars for Juliana

Didn't think I would be writing a review Staples, but the Printing Services team deserve 5 stars! Can't say much about the rest of the store.

There were some issues with my order submission (no fault of the team, something up with the website) -- but they were great in helping me sort it out and made sure the my print order was adjust and cut to look its best (despite my poor submission skills)

I can't remember the lady's name who helped me, but she was incredibly friendly and professional. I watched them assist other customers as well, and they always spoke courteously, taking the time to explain and help. Very attentive and good work ethic!

Recently used the Print and Marketing services at the Westborough Staples for a mildly complex business order. Unfortunately, the order was done incorrectly. FORTUNATELY, this Staples has the smarts to have Sabrina on the team. Sabrina was amazing! Even though she hadn't produced the order, she took on the responsibility of being sure she KNEW what I wanted, and then getting the order done correctly herself. She then proactively went above and beyond and got the order to me within about an hour without my needing to ask for her to do that. She continued to provide great customer service by taking the initiative to handle the billing for this order so that it came out to my benefit, again without my asking for this. Without a doubt, a superstar in book! - Which may seem to run downhill from her manager, Heather, whom I also spoke with throughout this process. She seems to be another superstar by enabling her employees to do these kinds of things. These are the types of skills that can't be trained. I hope Staples is smart enough to do what it takes to keep these two on board!

I worked with Marv in the printing department for a less than 24 hour turn around on a 2,500 copy job. He was aces. He was VERY professional, helpful, and there to answer any questions. He was able to confirm prices, and was happy to help with the urgent print job. We are confident that we will be using Staples Westborough in the future and will request Marv specifically.

Fu, Michael, and Charlie are the coolest, friendly great customer service

I had a great experience with this store the other day. An employee helped me with selecting the correct tempered glass screen protector for my I-Phone. He even put it open for me !!! I think his name was David....not 100% sure though. I will definitely continue shopping at this store because of this positive interaction with a sales staff member.

I needed to print a pdf file. Unfortunately, I am computer illiterate. Bryan went out of his way to help me. He patiently explained the steps to me. Staples in Westborough is now my go to store. Please give that young man a raise!

In order to return some items via USPS, I needed to print out return labels from email on my phone. I was assisted at Staples by a patient and knowledgeable young woman who made the process very easy and at no cost to me ! Thank you.

Great store, very knowledgeable staff. They did a great job with our Christmas Cards!

Needed to send a fax and was helped immediately and all the way to completion! It's so great when there's helpful and nice staff to attend us!

Juan the assistant manager was really helpful. Super good customer service! keep it up man!

Updated 11/28/2020> EXTREMELY Helpful & Friendly Staff!! (ESPECIALLY Mgr. "Matt"). HUGE store that has EVERYTHING 👍!

Absolutely Efficient & Fabulous Customer service....COLIN @Westborough Location...Friendly, down 2 earth, & Extremely helpful!!! 5 STARS

Nick at the copy and print station is fantastic. Very courteous professional and friendly

Kind staff, we love to come here to get office stuff. Easy parking

Staples always comes through.

School supplies: check
Office supplies: check
Apple devices: check
Mail on a Sunday: TRIPLE check!!!

Love there notebook collection, ended up buying some.

Great place to pickup your online order.