Verizon

Product and technology knowledge, as well as service plans, were very good. My customer service rep was good once they got to me....biggest complaint was the lack of urgency to help customers in a timely manner. I was greeted at the door signed in and then waited while there were 5 employees present and only 3 customers. They chatted amongst themselves for about 10-15 minutes while I sat and waited .... If there are more employees in the store than customers, there really shouldn't be a wait...overall the service wasn't bad but that is definitely an area for improvement.

I had a great experience at this store. Especially with Sada, he helped me out as I was upgrading my dads phone. Long story short he went out of his way, above and beyond. Everyone at the store was helpful and polite. I would recomend this store highly.

Ordered my phone online, it was ready in about 2 hrs. Walked in, walked out in about 3 mins.

Reggie was awesome when he handled the clusterfluff of my family’s account and the three of us being in the store together. Definitely ask for him!

I was very impressed with everyone in this store. The young man Sada fixed the problem quickly and explained patiently everything to me. Even the security person was very polite. I don’t know why some people are complaining. I went during the week and didn’t have to wait at all. Very happy at this location unlike others I went before.

Bought two phones here. After 3 weeks one lost its display entirely. Staff looked at it and told me they'd order me a new one. This was late on a Friday. Monday morning the replacement was on my doorstep. Took it in to have them sync the new phone, simple process and they didn't charge me even though they usually do charge 29.99 for that service. They packed up the dead phone and I dropped it off at the Staples for shipping via UPS.

Professional, friendly staff all around. I've always had positive experiences with Verizon. We love their service!

I was a little hesitant before going here today because of several recent mixed reviews. I needed to get a much needed upgrade to my ancient Iphone7. Reggie assisted me the second I walked in and he was extremely polite and professional with a sense of humor. All the employees in the store appeared helpful and professional also. I highly recommend Reggie and some bad recent reviews (while I’m not discrediting them) just reminds me that you can’t please everyone, but I certainly did not have that experience and I was out of the store with a new phone, along with a transfer of info, in under 30 minutes.

I just have to say that I did not expect the visit today! I needed to activate a new phone and David ( I didn't get his last name) was extremely friendly and efficient!! Had me set up in no time with no pressure!!! I would do business with him again and again!!

Honestly, best experience my family and I have ever had when it came to buying phones. Manny and Jason were so super helpful and not your typical pushy salesman. They explained everything to us and tried to make sure we got the best deals we could get. They were both very personable and had great personalities. They made buying a phone much easier! Thanks for the help!

I went into the store to upgrade my phone. From the minute I walked into the store, I had nothing but a wonderful experience! I was helped by Anthony who took the time to go over the different features of the 2 phones I was interested in. I'm normally a very decisive person but for some reason I was having an issue. He even took the time to basically write up a pros and cons list between the 2 phones making things less confusing! Not sure why this store is getting such bad reviews. The store is clean, the music was great and the staff were super helpful, polite and respectful.

Went to store, knowing what the reviewers of store had said. I have to say this reviews that are negative, had a bad experience...I had a very professional experience. From the first greeting to dealing with Reggie Kegler. I teach young adults to be professional at an Automotive school. The only negative I could find is the girl at the door with a tablet in her hand too worried about playing music on a phone on display, than getting customers signed in. 8-23-16 Around 12 pm. Management needs to teach the employee that the reason she gets paid is because of customers walking in the door and the first impression. Everyone else was very professional and I was very surprised of the visit I had. I will be going back in the future and recommending this location to friends and family. ANYONE who has had a bad experience at this location...TRY it again you will not be disappointed! We all have had bad experiences. Sometimes it takes time for change. Thanks Verizon for taking my money!

Reggie was great. They only allowed certain amount of people at a time which I didn’t mind. I knew what I was looking for and he didn’t try to be pushy or anything and got me in and out in 10 minutes. Would recommend you ask for him, he answered whatever questions I had. Masks and COVID related things were in good order.

Manager was very helpful and informative. He gave his utmost attention to us while still dealing with other issues and staff. Very polite.

This is a company-owned store. This makes it easy as they have pretty much everything you would need for any cell phone, tablet or electronic home devices. I went there for 2 problems with my tablet and my phone.
The gentleman I spoke to was Pat, he was not in a hurry, he was very polite and allotted time for me to understand what happened to the devices. Even ordered a replacement tablet because mine crapped out.
There was no pressure for sales, unlike the Mall stores or non-company stores.

This is the 3rd time I have been to this Verizon store. The first time I was there to get a new phone. Helpful, pleasant staff, helped me to pick out a new phone. Second time it was my husband who needed the phone. Same great experience. Today, I went in to get someone to help me have my mom"s phone turned off because she had passed. Eric couldn't have been nicer. Did it over the phone on his business phone, I was in and out in 15 minutes. I would go back to this store again even though I pass 3 other stores on the way.

Egypt was the gentlemen that helped me and he was very professional and took the time to answer all of my questions on the different devices which lead to me purchasing the new ipad. He even took the time to find the perfect case for the device as well.

Very helpful and pleasent. We were joking with him. He made us feel at ease. If we need to go back we will ask for him.

Staff was friendly and went above and beyond to make sure our needs were met!

Good crew who works here. Let's be honest who wants to go to the cell phone store? They make it bearable!

This new Verizon store in Willow Grove (relocated to a more convenient location just off the turnpike) is so fantastic! The store is clean and beautiful. The staff was so helpful! I was in and out with my new phone and all the fun accessories in 10 minutes! Great service!