Walgreens

Christopher just gave me the best customer support. Not feeling too heard after an urgent care visit and the medication instructions from the doctor didn't add up. He looked into the issue and got an answer and also explained the medication better than the doctors and nurses did. Thank you so much Utica Walgreens and Chris. I sincerely appreciate your time.

Unfortunately I moved states and had to change pharmacies, but I came to this Walgreens (no drive-thru at this one) because of the pharmacy assistant Brian. He remembered my name pretty early on which made my experience at the counter quicker/easier and made me feel like a valued customer. So heck! Screw the drive thru and I’ll stand in a short line for a bit if necessary; I’ll go into the place where they remember my name and ask me how I’m doing. He listened to a few stories I threw out there and was registering everything I said it seemed. Brian if you read this- never change! You make an impact at this Walgreens pharmacy!

Very efficient

It’s a Walgreens !

Things seem to be getting a bit better here. Yesterday one of the pharmacists took the time to help me resolve an issue regarding a situation with their computer records; two remaining refills were somehow deleted from a long standing script even though I never filled them. He spent time getting it resolved and couldn't have been more helpful.

However, this location has had challenges for a number of years. I live within walking distance and at one time was so frustrated I switched to 31 & Harvard. I agree with the other posters comments on the weird hours which change fairly often. The store is periodically and inexplicably closed from time to time and was earlier this week. It's my understanding Walgreens opened a pharmacy in St Johns (across the street) presumably to cut down on the pressure on this very small store.

Its clear people expect more, particularly in this location. I understand this is a challenged industry and have been told there's a nationwide shortage of pharmacists. Be that as it may, new mgmt coupled with an updated overhaul/remodel of the facility would work wonders. Walgreens has a published gross profit of $27B for the 12 rolling months ending in May 2023, my sense is they need to reinvest some of that here.........

HORRIBLE people!! Horrible employees with miserable lives who do not know how to converse with other human beings. I walk in two days before I’m set to deliver my child and the old woman behind the counter was so rude, saying that my package wasn’t there and was sent back because it had been there for too long, when it only arrived yesterday. She didn’t even bother to check the system before she spewed out whatever she could to get me out. I then call the store to double check that she didn’t miss it because she was decrepit and a man told me it wasn’t. I spent 30 minutes on the phone with fedex who said that this store did have it, so when I called back this old man at the store was YELLING AT ME saying he just didn’t know what to tell me and that it wasn’t there and the old woman who I met earlier was in the background telling him what to say.
Absolutely atrocious people.

Scheduled 2 vaccinations. They were out of one and did not honor appointment time. I am so disappointed. Is there a pharmacy in midtown that is not terrible. This is my 3rd Walgreens. Maybe someone else.

Your employees in the pharmacy are rude lately . Today a black woman wearing glasses was incredibly rude towards the customers and was not considerate of people waiting in line. She was smiling but indifferent to people. She made me wait longer because when i had finished paying she walked away from the register and i had to wait for her to return to give me the receipt.
BLATANT RUDENESS
I am switching to CVS.
Tired of your long lines, short hours and rudeness like today was intentional.

We've gone to this pharmacy for years and always preferred it and had great service. But they keep cutting their hours and days open and it's ridiculous. It is one of the busiest pharmacies and in a nice location. I don't understand the drastic change in hours. They used to be open 24 hours which was really convenient being next to hospitals for patients leaving the ER and needing medicine.Then they changed it to set hours no longer 24hrs. Then they added a hour lunch break where the whole place is closed. Then they cut the Mon-Fri hours back again. Now they are not open on weekends. It's just ridiculous and no longer convenient or easy to get medications here. We will be switching pharmacies.

Extremely poor customer service. Always long lines at pharmacy and front desk. They also refuse to honor those COVID $5 off coupons that are being handed out at other Walgreens which are valid through December. The shift lead asked me where I received the Walgreens $5 coupon and I told her at 31st and Harvard. She said well take it back to them and ask them to print you out a new coupon because they aren't supposed to be handing out these coupon cards anymore... as if it's somehow the customer's responsibility to handle issues amongst the various Walgreens locations within a mile of each other. She could have just over-rode the system and applied the value of the coupon since clearly it's a company error... but that would've been great service.. which Walgreen's doesn't do!

Save your money and shop somewhere that won't treat you like you're an inconvenience to the workers!

I was shopping looking for something for my son who is currently in the hospital and my son's father's birthday since its closer to the hospital. Worst customer service I have ever had. Instead of asking me, they called the cops saying I looked suspicious then lady acted as if she didn't. I had no bag, just a little jacket and wallet. I definitely do not look supicious. Holding a name brand wallet with money in my hand shopping just like the many non colored people shopping the same night. The cops thought it was weird also. They asked me if I stole anything and felt bad because they definitely realized I didn't. That young lady definitely shouldn't work in a public place if she's gonna racially profile every colored person who walks in the store. Beware!!!

New girl behind the register was very nice and sweet. She was learning.

Then her power tripping “manager” came over and started lecturing me on cash back rules even though i was literally in there buying stuff.

She had an overall huge attitude problem and tried to assert her “authority” over me until i questioned her, called her out on her attitude and got my desired cashback. A measly $40. Its gonna be ok lady.

Tried to schedule our appointment for a booster shot. Appointment was at 8:30. Pharmacy doesn’t open til 9. Then even though we were the first there, the employee took the white hetero couple behind us (we are an interracial lesbian couple) even though ours was scheduled before theirs. Discrimination at its best.

I would leave negative stars if possible. I'm going home from surgery with no meds because they can't run their system and verify my insurance. I'll have to pick them up at my trusty home town RX shoppe. Their level of incompetence is amazing.