CVS

Was having trouble getting meds reordered when the pharmacist answered the phone. He was the nicest person I have talked to on the phone in a long time. You need a raise Sir. This world needs more kind people like you. Thank you for making my day better.

Wonderful service from the whole crew today. We are adjusting from insurance on my husband to Medicare, and didn't realize drugs aren't covered. The young lady went out of her way to find a discount coupon and saved us a lot of money! Great job CVS!!

The pharmacists are very helpful and friendly.

I've always been treated promptly and courteously at this store. If they didn't happen to have an item in stock, they would transfer the order to another pharmacy in town so I never went without.

Great service. Special shout-out to Marshall at the counter. Always has an awesome attitude and I feel welcome when I come in.

I have had nothing but great service here.
Pharmacy staff is very friendly and helpful.

Employees are always very helpful

They are always so helpful and patient

prices are sometimes incorrect in store but the staff are very helpful

They are everywhere and macomb is not exception. They are professionals. Sometimes I found problem communicating with them and seems like they are little harsh explaining further. I like to see them serve us as long as they can. Small city need them. They need customer service training specially pharmacy area. Some of them are not cooperative at all.

Has anyone ever been able to talk to a real person at the pharmacy over the phone? The absolute worst circling around, no-answer experience I have ever had. I am seriously thinking of changing pharmacies.

The Macomb IL. stores' prices are too high, the inventory diversity is low & half the store pharmacists treat you like you're the last person on Earth that they want to see. One veteran female pharmacist still there
is one of the most indifferent to customers & should know better but doesn't care. She should've been let go & replaced long ago. Two efficient & modestly polite employees can't substitute or compensate for her lousy attitude.

It is a horrible experience getting them over phone. I spent half an hour to get someone. She is keeping me hold for long and does not want to listen to me properly rather insisting me to come down there. Very bad customer service. They need training on how to talk with customers.

I was absolutely disgusted with the way their pharmacist 2 of them conducted themselves during each of my med pick ups. They both lied multiple times. Each one blaming the other for my medicines not be filled correctly. I only used them because or insurance at the required us to go through them. After 2 months of nothing but issues with them we got new insurance and switched back to our trusted Walmart pharmacy. Never again will this company get a dime from me. CVS screen your pharmacist better.

Inexperienced and unhelpful added to careless customer service. I asked my doctor to transfer my prescription to wal mart because the second one will never tell you that that have to order it plus, in case they have to order such prescription it won’t take more than 1 day. With the little what they call themselves pharmacy, Cvs, they will never inform you on when will you get it. They never contact you. They never smile at you. They make you feel you’re not welcome there.

Not to courteous and very inexperience and I did'nt appreciate the fact that the clerk started whispering to his coworker and then they both look towards my direction. Is it because I was a different race? I thought people were suppose to be treated equal and race and color shouldn't make a very rude.!!!difference??? They were very very rude.

I called the CVS for informed consent on the vaccination. The pharmacist hung up on me. Then I went into this CVS for informed consent for the vaccine insert ingredients. The pharmacist refused to give me informed consent on the ingredients of the vaccine at this location. Everything has been recorded at this location. Informed consent is critical when introducing an emergency use authorization medical treatment. It’s astonishing I was not given this information for an experimental vaccine at this location. They refused to give me their names. Why hide your name if what you’re doing is so noble and good?

The pharmacy technician was rude so I asked for the manager. The managers sniveling snide attitude when she said she would speak to the technician was obviously a lie. When I called the manager on that she became very defensive. If she was going to follow up she had no reason to become defensive. Just another chain store that cares nothing for customer service.