CVS

Typical CVS in a very different building. All the usual stuff you expect at a mis size CVS

Pleasantly surprised….much improved with staffing , wait times and phone
response . We were considering transferring our scripts but glad we waited 👍

I have found the pharmacy staff at CVS in Rhinebeck to be consistently competent, respectful and kind. Pat and Walter in particular are friendly and very professional. I have been using this CVS for many years for my medications and will continue to do so.

Best CVS..... In the village. Easily accessible. And the greatest employees. Both in the store and the pharmacy. And this is one of the only CVS's I have ever known to not close earlier on the weekend! I love it's open til 10:00 p.m every day!

Versus the CVS in midtown Manhattan, the Rhinebeck store is always well-stocked. Similarly, great people work in both locations. Love the savings with many coupons offered at point of sale and through the mail.

Very neat store. A very efficient personal. Nurse who gave mom her shots was wonderful.

great service, i don't know what those other guys are talking about

Plenty of options

Compra rápida encontrarás muchas ofertas y para sacarle provecho tienes que tener la tarjeta extracare

Parking is usually a nightmare, as per usual in Rhinebeck. The staff are all friendly from what I've experienced, but there always seems to be a line. It's not a big deal, it just means that I don't stop there if it needs to be a quick trip. If you're already walking around the village anyway, it's a cheap option for a snack or beverage. I usually go elsewhere, but that isn't necessarily the store, or staffs, fault. Just a difficult to get in-and-out of, very generic option in a town with much more interesting choices. Some of which have better parking.

They don't answer the phone. In the time of social distancing, they expect you to physically go to pharmacy with any questions. Not very well managed. They've always been great but this crisis is not bringing out the best in people.

I'm sorry, it should not take them several days to a week to fill basic prescriptions. Then when you go to pick them up, they make you wait forever so that they can finally fill them for you after you ordered them days and days prior. And they NEVER answer the phone. The other CVS' in the area will have your Rxs ready for you within hours to a day at most. Beyond that, they close earlier than many other CVS, and I've seen them close earlier than even what their posted hours are. This makes it very difficult for customers. I've also seen staff filling their own prescriptions while working and there are customers waiting in line, which I find unprofessional.

Are you trying to close this store? If not hire more assistants in the Pharmacy. We deal with a CVS out of state and never wait for a person to answer the phone. Hire more staff the ones there are working beyond what is humanly possible.

Overworked under staffed and, I'm sure, under paid.

No clerks available

The CVS pharmacy in Rhinebeck has steadily gone down in quality. It is frustrating to get a text saying your medication is ready only to be told you will have to wait up to half an hour to receive it. People behind the counter often seem indifferent and uninformed (exempting Patty, the pharmacists who is invariably professional, competent and friendly). There seems to be frequent staff turnover as if the people who work there are no happier than the customers. Another issue is the impossibility of getting through by phone. Many I know have already left this pharmacy to drive to surrounding towns - inconvenient but worth it for the superior service. Others order online.
Obviously this is a top-down kind of issue. As long as corporate prioritizes it's bottom line over sufficient staffing and customer service while asking employees to "do more with less" it is staff and customers who absorb the hit.

Long time customer
Wendy Owen

CVS is unable to keep pharmacists and now there is a 3 to 4 day wait for a prescription. I am told it is because CVS is a horrible employer. The counter person is not allowed to tell customers there is a 4 day wait because CVS is a dishonest company

Worst pharmacy experience ever. Staff passive-aggressive, rude, unprofessional.