AT&T Store

Andrew was a huge help to us! He was knowledgeable of various promotions, provided excellent customer service, and was spectacularly gracious when tech issues arose.

Hannah helped me A LOT. She deserves a raise! Great customer service!

Every time I have come to this location with any questions or needing help with my phone and service the staff here has been very quick, knowledgeable and friendly.
I have never had a bad experience at this location!
A small handful of my visit I have gotten Mitchell to help me and I have to say his patients is out of this world! I’m not the most tech savvy person so it’s nice to have someone speak to me in a way that’s easily understandable and is always friendly.
I have also gotten the pleasure of working with Alexis once and she would explain step by step everything she was doing and kept me well informed on some of the things I can do to resolve some of the issues I was having with my iphone.
It’s safe to say this is now my go to location if I ever need any more help regarding my phone and plan so thank you!

Alexis was very helpful and talked us through everything she was doing. My experience was a 10/10 and I look forward to working with her again in the future! She welcomed us from the moment we stepped foot into the building and offered to help in any way. Thank you Alexis for being such an amazing human being!

Had an Amazing Experience today. Alexis:) was super helpful with our trade ins and helped us to set up our online access. Thank you so much!

GREY skies in WA but it was shining my whole visit inside AT&T. The charming manager, Mitchel, handled all my issues no SWEAT. Oh and they beat the PANTS off of Verizon’s price! So glad I switched. Would I come here again? MMMM yeah!

I was very impressed with the agent that assisted me, Russ from the Bonney Lake store. I lost my phone a few days ago, I have insurance and was able to get replaced but I thought I had lost everything that was on my other phone. Russ was able to work some voodoo magic and recovered just about everything. I would never had been able to do that without his help. Thank you again Russ!
Please make sure he gets recognition for this, he truly deserves it.

Shannah Keyian

We went to the AT&T store in Bonny Lake to transfer our daughter off our current plan to an AT&T plan. We were assisted by Tyler H. who greeted us warmly. The transfer of plans was challenging to say the least. Tyler was patient, knowledgeable and professional the entire time. He made sure we were satisfied with his service and successful in the transfer. Tyler’s customer service was exceptional.

Tyler at the Bonney Lake AT&T store has helped me on several occasions getting set up with my new service and dealing with my previous carrier. It’s been a bit of a complicated situation transferring my number from my previous carrier to AT&T service (the problem is with the previous carrier not AT&T) and he has gone above and beyond to help me. He’s been so patient with all of the hiccups and nuances the situation brought and he tried multiple routes to ensure my service was set up. He’s got great customer service and is very knowledgeable. I have greatly appreciated his help throughout this process.

after 5 different at&t stores. i decided to try this one out to see if the could fix my data problem on my phone. i was extremely happy because my sale associate was the only one out of the 5 stores that actually fixed my problem with my phone. next time i have problems i will be going back to this store again! it was definitely worth the stop.

I just visited your BL store for the 2d time. Russ helped me w/my battery concerns. His manner, knowledge and patience were first class. So thanks for having great customer service.

I would highly recommend Bonney Lake AT&T! They are so well-managed! My entire experience was effortless. The sales representative, Ashanae had excellent customer service, she was knowledgeable of products and services, and she answered all of my questions. I am so satisfied! they now have a customer for life!

Alexis is so helpful! I have gone to her with multiple iPhone questions and she has always been very knowledgeable and friendly. Highly recommend going here (:

Fantastic trip to the AT&T store. Worked with the manager Jared. I loved how eager he was to help me and listened to my concerns. I would highly recommend this location as a place to do business. He made some great suggestions around my phones and even showed some cool wireless chargers. Thanks Jared!!! Keep up the good work!!!

I love this store! I got my new iPhone 11 here and also my Apple Watch recently. Ricky helped me and was super nice! We laughed a lot and felt like I was hanging with friends. I even ran into Jared who helped me get set up on my new at&t plan 2years ago in puyallup. I’m not there too long and always happy when I leave :)

Jacob’s awesome, helped me with a new plan that customer service said I could do saving me money on my plan. which then enabled me to get two watches and another line for my daughter. Best experience at any mobile phone store!

Went in for a simple phone upgrade and was given an amazing offer with Direct TV included. Me and my husband were so happy we were able to upgrade through them. Amazing conversation and everything was explained to us. We left comfortable and confident that we made a great choice!

Today I was in the Bonney Lake AT&T store and was assisted by Ricky. He solved my problem with my iPhone 8 Plus very easily. He was kind, courteous and helpful. I really appreciate his help.
He is a super guy.
Barbara Grab Vesey

Alexis was awesome! She helped me switch my plan over and she was very knowledgeable. 10/10 would recommend

The Bonney Lake AT&T store is now being operated under Jared (Store Manager). Jared previously managed the Puyallup, WA store, located in the South Hill Mall. This guy is Fantastic! Very Sharp! Luke (myself) has been a customer of Jared's for approximately two years. I will only speak with Jared because he's extremely knowledgeable and intelligent in all AT&T devices, electronics, and knows how everything line-up and works in specific details. He has one of the best customer service skills I've ever seen in his field. Jared knows how to read his customers very well (verbal and non-verbal), understanding to whatever your needs are, will always answer all the questions you have, and goes beyond the distance of making sure his customers are happy! You won't regret speaking with him! - Thank you Jared for being great, honest, and stirring me to the right direction for my needs and non your own. Stay Strong. - Luke.