The Home Depot

I just went here last week, and these guys have turned the corner on customer service. I've been there in the past; and customer service was no where near the great level it is now. In fact the experience I had was the best I’ve ever got at any Home Depot. I’ve renovated houses for over 40 years, so I’ve been to many Home Depots in my days, so I have the experience and the wounds to prove it. LOL

When I called to get some faux wood blinds I was transferred (by cheerful person) to the curtain department. Natalie in curtains and shades answered the phone. Natalie was also very happy to help me. I told her what I needed, and she let me know that she had them in stock and she would cut the width for me. I asked her if they would cut the length, she explained that they don't, but she reassured me it’s very ez and she’d me video on how to remove the extra slats. The vidoes was very straight forward and ez to follow.

I drove down there from Marlborough and met Natalie while she was helping another customer. She explained to the other customer and myself that she has a way to help us both at the same time. We both agreed that would be fine. She was amazing . She had no problem cutting the blinds in 5 minutes, and then she had me watch the video while she helped the other customer. We were both very happy. The checkout was a pleasure too. When I got home; I installed the blinds and it was a perfect fit. Please don’t lose Natalie; she’s a gem for you guys; and kudos to all of you for improving the customer service.

To save time I went online to rent a van and the website said there were 2 vans available to rent but no matter what day or time I chose the response was unavailable so I drove down to Home Depot in Shrewsbury and met Deb in the rental department and she couldn’t have been nicer. She made sure I knew where the gas tank was to refill after use and went thru all the ins and outs of renting and the time frame. She made it seem less and with a smile. Great customer service . She obviously loves her job and it shows, Curt T Northborough

Went to buy a washer and dryer today and got the BEST SERVICE.. Zia was truly great. He made me feel as he was purchasing for his kids and wouldn't let anyone take advantage.

This one compared to the one in Worcester is like night and day. This one is always clean and well organized. Things are where the web site say they are. The people that work here are alot more helpful. The on in worcester always says they have an item in store, you get there and the shelf is empty, when you ask someone for help they say "yeah that's been out for a while now. Not sure when we will get more."
The wood at this location is actually decent. There are warped pieces like every other but I feel like they have more straight pieces then any other. I drive the extra 20 minutes to this one when I need something, rather then waste time at the worcester one.

Typical Home Depot. Although this one doesn't have the front pro parking spaces under a roof like most all Lowes & HD's have. Besides that customer service is friendly & building material prices are thru the roof like everywhere else!

It was 5 minutes before 0600 ET and Snow was already on the ground and the parking lot already needed a pass through from a snowplow - and as perfectly timed as it could have been a plow had done a lap or two at around quarter of 6. The snow was coming down heavy and fierce but the plowing from 10 minutes before really helped the last few employees safely park and enter the building and then allowed for the few of us customers to wait patiently in a safely lit clear sidewalk. That’s what I want to focus this review on. Because honestly, Home Depot will always have folks working, and customers shopping and people will fine the good and the bad in those situations. So I wanted to highlight the variable of the snowstorm and give Home Depot 5 stars. Thanks for being open and keeping it safe !

It's Memorial Day Weekend, a weekend to remember the military, those that have passed and present, how they are all Heros that protect us each day. I created an image will be posting on Facebook - meant to do it yesterday and got caught up with other things you do on Saturdays - it's part of life. My daughter and family had given me a Home Depot card for Mothers Day. I made a list, but also like to browse and look at sale items too. That's what I had been doing

I've been fortunate to have some "Heros" in my life and today was the day I met Dave Bottom, my Home Depot Hero. I lost my purse/bag that had something besides money very important in it. The money, my keys to the car and our house would have been a pain to replace, then to get a ride home, but that's all beside the point, I would have figured it out.

My review is that the Home Depot people are so nice. Dave took immediate control of the situation and calmed me down completely. He said we'll go to the courtesy desk, mentioned a name that she would help. But it was him - he listed to me and knew it was important. He reassured me that no one would leave the store with my bag and that we'd find it. He made an announcement to everyone in the store and described me and my bag, detailed the bag and to bring to the courtesy desk (I think those were the words). He was very firm. Dave stayed at the front and waited to see if anyone brought to the front desk and watched people leaving the store as did other Home Depot people. I backtracked where I had been and sure enough it was on the floor next to the runner rugs I had been looking at. I'm was happy to find and so grateful to "My Home Depot Hero" for keeping me so calm that I could remember everywhere I'd been. I'm almost 65, in remission from Cancer, and have "chemo brain" sometimes - like I did in the first place leaving the bag on the floor. I was way over looking at the wood section looking at beams to put in the backyard - make a little balance beam for my granddaughter.

When I took this photo of my Hero, I asked Dave his name, where he was from, which is Boylston, and has three daughters. I think he said he was a retired school teacher or my son-in-law told me that. I had emailed his photo to my daughter and told her what happened. She showed it to Mike and he knew who Dave was. A matter of fact everyone in the store knew who Dave was. I should have asked how long he'd been there. I plan to go over tomorrow with a thank you, maybe stop at Heberts first and get him something small as a token of my appreciation.

Thank you Dave and Home Depot for a well run store over nice people and nice customers too - all very helpful.

Ahoy mateys, lend me yer ears,
For I have a tale to share that'll bring you cheers,
Home Depot be the place to plunder,
Where you'll find all the treasure to make yer home yonder.

From the hull to the crow's nest,
They've got everything you need to make your home the best,
The staff be knowledgeable, friendly, and fair,
They'll help you navigate the store with the utmost care.

Tools and hardware, furniture and more,
You'll find it all within their shores,
The prices be reasonable, you won't walk the plank,
And the store be well-organized, no need to walk the plank.

So hoist the sails and set a course,
For Home Depot be the source,
Of all your home improvement needs,
Aye, a place that'll make yer heart indeed.

Excellent customer service from Linda at the service desk in the Shrewsbury ma store very helpful

Love this store. Always find something I can't live without.😊

I had the best costumer service experience today at the Shrewsbury store! Russ in the paint department went above and beyond to help me get just the right paint color for my daughter's room. Not only did he help with the color, he is very knowledgeable in the different types and quality of paints they carry. He also helped me find other products I needed in the paint department to complete the project. He was happy to help us and made us feel like we were getting excellent service!

Very well organized store. Has all the necessary supplies for construction and home improvement as well as other goods. No waiting lines. Recommending.

Had to rent a truck. Sweet experience, not only did the gentleman that helped me know what he was doing, but he was very friendly. Great experience! Would definitely return to rent anything!

If you’re looking for appliances, hardware, and tools 🧰 🛠 this shall be your place. Don’t forget that they do also have PLANTS 🌱 🪴

Craig at the paint center is extremely nice and helpful!! Great customer service, patient with me, multitasked without it interfering with him helping me. What a great employee

This is the better home depot. Great service, and packages have all the parts and haven't been picked through like at other HD around here...

When it comes to customer service, no establishment of any kind is better than this Home Depot and no employee is more knowledgable, helpful, and kind than Madi from the paint department. She helped us with each and every one of our inquiries with a smile on her face throughout. Give her a raise and whoever hired her an even bigger one!

I went to pick out/up items to redo our bathroom. Marsha from that department came over and was a great help. I needed to ask questions and she answered them all, resulting in a great selection. She got the items and met us at the register as the vanity and counter top were heavy. Then she came back quickly to make sure that the faucet
we selected ourselves matched the hardware metal finish of the door and draw handles. This type employee is why we keep coming back to shop at Home Depot! I am adding to this review as I got great help from Nick this time - I would have bought the wrong part but Nick was there to guid me.

The store has everything you need for your home. I gone to buy a tool box and couple of sprays. Good about the store is easy to find an item, the arrangements and the display. Such a big store, still I was able find what I was looking for so easily. As well as the check out. Of course pandemic time but still very smooth. Plenty of parking and very big nursery outside. Tools inventory more for professionals . overall very good experience.

Recently visited to buy products for a home Improvement project. Store was very clean and very organized! Staff was very helpful with helping me find what I needed.