Firestone Complete Auto Care

This Firestone is our go-to local mechanic shop for me and my boyfriend’s vehicles. They are always friendly, have great customer service, and take the utmost care of our cars. Even if it’s a problem beyond their scope they are so helpful in finding a solution and helping folks who aren’t familiar with cars, like myself, get in the right direction. They are very quick with getting to our cars even if we are a walk-in or last minute drop-off when problems arise. Couldn’t ask for a more reliable service!

I brought my tire in for a repair, for a slow leak I couldn't find and they were able to get it in done within an hour after I made an appointment the night before through the Firestone app. The workers were attentive and thorough. Highly recommend this Firestone.

Leo is incredible. A piece of our car started scraping on the ground after we hit a bump - luckily we were close to Firestone. We pulled in and Leo came out, listened to us, fixed the car in a couple minutes. He was super kind and we will be coming back!

Robin (the manager) was great! He helped me get exactly what my car needed without upselling me. The team was efficient and friendly! The wait time was reasonable as well. Definitely recommend!

The team at Fullerton Firestone was quick and efficient. Had a screw in my new tire and they got it pulled out (no puncture) and no charge and no sales pitch on add-ons; nice and honest. How about that! Best time to go there is mid-morning( at least in my experience).

Leo and Robin are always so friendly and willing to take care of any issue with my vehicle. This shop is so clean and quick to handle the repairs.

I want to thank Guili for making my 2 tire replacement a smooth process. I had constant communication and over all had a pleasant experience.

Got my appointment on the date and time requested, they called me early with the findings from the inspection, and my car was ready for pickup within a few hours.

I just stopped in for a quick top off of the air in my tires. I was greeted with a smile by the manager and was in and out in just minutes.

Leo kept the store open after hours and helped me with my vehicle issue. Excellent service!

The manager at the Yorba Linda location was so kind to have helped me get my vehicle fixed, though I didn't have an appointment. I recommend setting an appointment prior to heading out to Firestone. They offer six months no interest on their credit card, which is a great help especially during the holidays.

If you’re a college freshman who doesn’t know where to take their car, I highly recommend coming here, you will be taken care of.

I have a lot of anxiety about getting my car done. As a woman a lot of auto sales people try to up-sale me or do things to my car without my permission because they think they know what’s best for me and my car. I was very well taken care of here and was advised on what’s best for my car, but asked before anything was done, and when I denied a service I wasn’t pestered to change my mind. I felt very secure in what was being done to my car and that I was going to pay for only the services I wanted. They even got my car done an hour and a half before they thought it’d be done and called me multiple times to advise me on things to do to my car, because I had left the facility.

Super friendly, took the time to do everything right and took extra care with my older truck 10/10

Nothing but great service at this location. Robin was a huge help. Positive vibe!

This place is worth going out of my way to receive exceptional service. Leo has taken care of my needs twice now and I couldn’t hope for a more pleasant and professional experience. ⭐⭐⭐⭐⭐Thank you, Leo!!! 👍🏼🏁🍻

It turns out that I will be visiting Leo’s store again soon. I ran into some trouble with my local dealer and I called Leo for some clarification on some policy issues and in the process once he heard that I experienced the trouble Leo was very quick and eager to help and invited me to come on down and he would take care of me. He is by far the most outstanding store manager I’ve ever encountered and I’m grateful that he’s going to go the extra mile to help resolve my issues. Only problem is his store is an hour and half drive one way but it’s worth it to be able to receive the level of service I expect and did not at all experience with my local dealer. Don’t worry, their review is coming and it’ll be a doozy. I can’t wait to see Leo for his help. The fact that he is more than willing to help says a lot about my local stores refusal to help. Waiting on the 24-48 hour call from the area manager to discuss problems I had at the local store.

Came in today to see Leo. I’ll spare you the details but I’ll mention this: can you believe they even DRESSED MY TIRES!??!!! If this isn’t the best damn service I don’t know what is!!
Five ⭐⭐⭐⭐⭐

Last minute flat, needed a new tire asap for an old car. Added an oil change that was soon to be due as well. The guys were great at getting me in and upfront on how long it would take. Finished before estimated time and the price wasn’t too bad. Get the oil change coupon off their website to save a couple of dollars.

Love my exp. I've been getting basic car service here. Any issues I've had, are because Lyft will deny work that needs to be done to their own fleet they want the car to break on you than be prevented. Which makes the vehicle unsafe and bad business. While for the driver paying to use a safe car and makes less for renting from lyft in addition to paying the weekly rental fee first before you make any money. You would think lyft would not be deny maintenance on a car with bad anything or not fixing a belt or pulley that from the sounds of things is about to fail. This is the world I gig in. They are the better choice of the two. Pep boys will take their sweet time.

Went in with a flat, Leo helped me out just before closing. Amazing service and truly helped me out. Thank you

Love coming to this location simply because of James. I used to go to the Brea location and when I heard he moved closer to my home I was more than happy to switch.

I called yesterday and spoke to William on the phone to make an appointment for an oil change service today. He gave me hours available not keeping in mind that they are short staffed. So i came in for my 1:30 appointment to be waiting 1:30 hours for the change while my car hasn't been touched yet. I had asked James what the wait was for since I made the appointment. Long story short, he apologized for the miscommunication on their end and he would expedite the service. A half hour later my car was done and he also took care of the service! James will always take care of clients! Thanks again!

I'm really not sure where all the bad reviews are coming from. I've taken my car here for the past year and I am always very happy with the work and the quality of customer care. I've met Manny in particular a couple times and he has great customer service. My car is always completed pretty fast and I do not feel they overcharge like other places. I will continue to bring my car here.