7-Eleven

This 7-Eleven is a I and my family's go-to spot plenty snacks and some good tacos and plate to pick up

Manny was so amazing, sweet, knowledgeable and helpful. He was the absolute perfect customer service representative. He was professional yet still had a playfulness to him that made the entire experience memorable. That location is a bit out of my way, but to get service like that; totally worth it! Cheers mate!

I haven't had to give 2 star ratings due to bad customer service before but I guess there's a first time for everything. This is my first time at the 7-Eleven in Rosenberg and I was very impressed with their coffee station. However when I took a cup and a lid I did not see any coffee canisters sitting out or pots. I asked the first associate I saw and asked her if they were going to be making any more coffee. She simply asked me "What kind do you want?" I told her regular is fine; just as long as it's not decaf. Instead of assisting me, she just quietly walked away from me. I stood there for a good 5 minutes before I saw that same associate and a customer to the right of me, at a different section of the store. The customer was holding a coffee cup as well. It turns out that at this particular 7-Eleven the coffee station is separate of the the station where you would find the cups and the creamer and the sugar. When I realized this I felt like a ditz; and frankly, I I am very confused as to why this associate did not lead me to the other station or at least point to it. Instead I was under the impression that she was going towards the back to get some more coffee to sit out. When I found the coffee I saw her she glanced at me and I was completely ignored. My family and I just moved to Rosenberg from Richmond, so I get that when new people move into a small town where everyone knows each other, there will be different reactions. But my husband is a Veteran of the USMC and our our special military issued license plates prove it. Not to mention I'm a true native Houston Texan and here in Texas there's supposed to be something called "Southern Hospitality". This means you are polite with that new family that moves into town. You must have the sense to know they're not going to know their way around the store or how the store operates. It's our Texas culture to be hospitable and help the new family feel welcome not make a fool out of them. I treat everyone with a certain amount of respect because I have a pride as the lawfully wedded wife of a Marine. I feel the Fort Bend natives should treat ME with the same respect I show them first. Not out of pride for just the military families, but out of pride knowing we live in the greatest country in the world.
Why would you just let me hang like that????

Very poor customer service. My dad went in at a later time today around 8pm. The African American female with short hair working the register was not near the register and on the phone. As my dad called for help at the register she answered with “don’t rush me “ and as he walked off she talked to the person on the phone about him using profane language. She must’ve thought he didn’t understand English, but he understood everything very well. People like her make customers never want to return.

They are already ghettofying this store. I went in this morning to get some Dip, the large female employee quickly told me they didn't have it. I then asked Ifor another brand and she sarcasticly replied "a who?". I mean, I asked for a brand, not an individual. I told her nevermind and left. I also go for tacos and several times the cook hadn't showed up, so there's no food. I basically wasted my time ever time I make a trip there. And I was so excited to finally have 7-11 back.. Smh

I ask the assistant manager to have their weeds cut in the back of the store right next to my building but nothing has been done. I just finished pulling theirweeds out of my burger bar on the back of of my building but their are still lots of weeds on the store property. So not too much of a good neighbor. If the problem isn't taken care of my next call will be to code enforcement

I was excited that a new Laredo Taco was going to be closer (I always went to the one up the street on 36), but it’s definitely not the same level of experience they have at the other one. The guy seems annoyed to take my order and has gotten it wrong the last 3 times. This last time I offered to tell him the tacos as he made them, but he assured me that he had it. I will just go back to the other location. This one needs to change.

The workers are lazy, the store is always out of stock because the workers just sit behind the registers playing on there phones.

Horrible Service, came for a fountain and the place smell like sewer. The lady at the counter was so rude. Never coming back.

The dirtiest 7-11 I've been in !