Firestone Complete Auto Care

The workers in the Firestone on Quantico are very professional and provided great customer service. The representative at the front desk gave me options and prices of different types of tires that fit my vehicle(run flat and non run flat) and I scheduled the service.

I made the decision for non run flat and the mechanics replaced all four tires on my Mercedes-Benz C300 2018 for 1K dollars. Saved $500 hundred dollars because the Mercedes-Benz dealership would have charged an estimate of $1500 easily.

The service took about two hours based on the work load they had that afternoon. Overall, Great place if you have access to Quantico base.

I am always pleased with the customer service. I am welcomed and made to feel like a valued patron. I have used this shop for 23 years.

Professional, prompt and honest team. Willing to go the extra mile to help me out. Happy with the way they treated me.

Great service, outstanding check in and out, assisted with loading. The staff there is AWESOME

Superb customer service. Superb repair work. Quality service all around. Highly recommended.

Fit me in and was out the door in less than an hour! Great place to get tire work done. Honest, quick, and well priced. Will go back if I need service again.

This staff went above and beyond. It was 4:30 and I was stranded with a completely flat tire, another about to blow ... and a 3+ hour drive ahead of me. The mechanic squeezed me in, replaced 3 tires (all they had), fixed my alignment and got me on the road safely. I can't thank them enough.

We've used this store off and on with my husband's Ford for 10+ years and always been happy with the results. In this case, I have never taken my Lexus anywhere but the dealer for work but needed to get work done quickly so tried them out. I scheduled online, got a quick and convenient appointment, the work was done on time and as promised. I was treated very fairly and honestly by the employees and the price was way lower than I would have paid anywhere else. The staff is very friendly and patient when discussing details of the work, too, for those of us who aren't car savvy. Highly recommended!

Barbara is awesome. Very helpful, personable, honest, and accommodating. Ian is also very helpful and nice as well. Couldn’t be happier.

The manager did not play sales games. He didn't try to upsell me on anything. New tires were mounted, balanced, and aligned perfectly. Thanks.

Love this place! I've been taking all 3 of our vehicles here for years. I've always been treated with the utmost politeness and friendliness. The Manager, Carson, and Barbara and Aaron are all super friendly and accommodating. The first time I went here, it was on a recommendation of a friend. Honda had just told me I needed hundreds of $s of work done on my car. I took it to Firestone for a second opinion and they told me that I didn't need to do the work yet. They would keep an eye on it each time I bring it in and let me know if it was due. Saved a ton of money. Sure, I've had to do some work on my cars but I feel it's honestly quoted and I get a good customer discount. I feel like I'm in good hands here. Thoroughly recommend.

I had a great experience. They were flexible when I had to change my scheduling, it was a seamless drop off, and the car was done in only 45 minutes from my scheduled appointment time. Being right here on base is very convenient! They even applied a discount coupon I didn't have to ask for. $100 off.

They always do an awesome job with my car

I went for a full check of my vehicle today and I was extremely happy with the service. Jayro helped me figure out what could potentially be wrong with my car based on what I told him so we knew exactly what to have the mechanic check. They gave me fair honest advice. Also, I made an appointment and they were right on time. I will absolutely be back to get more work done on my car here.

Very friendly and courteous staff, from the lady answering the phone to the manager, who are likewise competent mechanics. I've taken my vehicles here 3 times over the course of about 4 years and every time the job was done quickly, correctly, and at a price less than the places out in town are charging. These people giving bad reviews must be snowflakes who are still mad Hillary lost.

Over the years the store manager Carson Hale, and his assistant, Barbara Jones have saved me hundreds, if not thousands of dollars. They are fantastic. They tell you if I don't need work done--rare for an auto place. I can't tell you how many times they will give me discounts that I didn't even know about. Yes, they inherited a building from the base that has a tiny waiting room, but that's not their fault. I wouldn't go any place else.

I don't know where some of these negative reviews are coming from: everything has always been communicated to me clearly, the staff is very professional, and I have had everything from oil changes to brakes, tires and solenoid replacements done here and done satisfactorily. I have never had any hiccups with scheduling (3 vehicles taken in for a variety of appointments--almost a dozen total scheduled by phone and the Firestone App), they offer discounts (some unsolicited), and their costs are competitive if not better than everywhere else around the Stafford/Quantico, VA area.

I’ve been coming here for years. Great service, honest employees and very fair prices. Great to be able to drop off and pick up after work. They have always completed service very quickly and accurately. Highly recommend if you want things done right the first time!

There are great.they don't give me no bs because I'm a woman. I know nothing about cars. But when I go to them tell me in my opinion what is wrong with my car. And they do not charge you millions of dollars for problems that doesn't cost millions. In other words they are fair.

The staff have always been able to work on my vehicle in a timely manner to keep me on the road.