The UPS Store

Great Owners and Staff very welcoming and get the job done ASAP. Highly recommended!

great service, mail system is secure and convenient for all your delivery service needs.

Lee was SO helpful and kind. I was shipping chocolate and had to deliver by ground. He took the time to inform me and also help me find a small clear bag just in case it melted. It was a pleasure to meet him and even though he was so busy with constant calls and other customers coming in, he never wavered/had a smile on his face the entire time. Excellent customer service and cheerful disposition. I walked away feeling happy all because of him. Thank you, Lee! You’re a very nice person.

I have used this location numerous times for both mailing packages and dropping off Amazon returns. Nice courteous service.

I wish this review had a 10 star option! best staff and service.

Staff is very friendly and helpful, also has notary service.

Great customer service

Nicest owners!

Professional

I came here to mail a package. Angel J. had truly the worst attitude I have ever encountered. He did not say hi back, I thanked him numerous times and he was completely silent the entire time, and made zero eye contact. I own a small business and if I had an employee like this, I certainly would not allow them to interact with customers. I will avoid this UPS in the future and drive farther.

sloppiness and incompetence, defended by untruthfulness and protectiveness!; on 6dec2023, I sent an 8.5x11 envelope containing an important original automobile registration certificate form was never delivered; ups tracking has only 1 record entry showing label being created, which happened at this store; no additional records appear on ups tracking; since ups truck driver scans items as they are loaded on the truck AT THE STORE, the ups tracking would have showed a 2nd record entry; it did not, which directs the blame of loosing this item squarely on this ups store; ups scans all items at the truck to cover EXACTLY this type of loss ... wherein the retail store fails to deliver the item to the truck;

i dealt with one of the owners: "jeff" who stated: 1) it is not the store's fault, 2) the ups insurance that i paid for does not cover the loss because the package never made it to the ups hub; 3) we can only give you your money back;

so i asked for my money back; so jeff comes back with my refund and (an pre-prepared!) release of liability letter for me to sign ... so that i won't sue them! ... sounds like an admission of guilt (or at least admission of prior episodes of such incompetence)!!; i refused to sign, and so jeff refused my refund;

the owners: "annie" and/or "jeff" will probably reply to this negative review with some banal response like: "sorry for this experience, please contact us with the tracking number, and we will investigate" ... they have the tracking number, a mouthful of falsehoods, excuses, and denials; an hour of my time, and a full measure of my exasperation ... don't fall for it; this ups store needs new ownership; this store is located: 2549 eastbluff dr, newport beach, ca 92660;

if you care that your package or letter is delivered dependably, don't leave it at this store; beyond that, i recommend using FEDEX or USMAIL.
-jim fredette

postscript: your offer of refund required that I sign a waiver of rights to sue you!; refund me my money, and honor the $100 of insurance that I paid for WITHOUT forcing me to sign such a waiver; you can contact me on this forum, for any google reviewer to see!

Horrible customer service ! the lady was super rude and gave me attitude for no reason. All i wanted was to buy some stamps and all i received was attitude. Never going back again !

they dont scan drop off packages

Annie (owner) looks through packages !

Tried using them twice to send packages and they were lost both times.