WVT Fiber

Where I live in Highland Lakes, whenever it rains most of my neighbors complain about their phone service going out.
But for some reason 98% of the time ours does not have any problems.
I believe that with all of the phone companies around they all don't have their wires hanging. The only solution is that I'm using a better carrier, WVT.
If there are any problems and if I call for service, something is done within 24 hours. But I rarely call them. For over 15 years if I call Customer Service less
Thank you WVT than 8 times for repairs.

Love this company. I chose them because they are local, and I felt I would get a more personalized interaction. I was not wrong. Anytime I call with a question, Terry answers the phone and swiftly resolves the issue or gets me to the right person. Today I called in with instability and speed issues and was immediately connected to tech who initiated a test, identified an issue, and dispatched a crew. Within the hour, Bob showed up, explaining what he thought was happening. Bill was then here with a bucket truck, and the issue (on the pole) was fixed within 15 minutes. Both gentlemen, as well as the tech dept and Terry, were kind, courteous, and prompt. I am a very happy customer. Thank you, WVT!

I had some internet issues, first with my speeds then after the tech came out and fixed the speeds the connection kept dropping. I wrote an email to WVT late on a sunday and on monday with no instruction from me they sent a tech out to check everything, found the issue and fixed it that day all while keeping me updated via call and text. Easily the best customer service from an ISP I've ever experienced.

Warwick is too op we need to nerf.

They have great speed for the price. Overall great service provider.

So far I have no complaints to lodge against WVT. I’m very happy with it,
.it’s very inexpensive, service is good, and I can add other features if I want, i.e. Hulu, Netflix, and others. Customer Service is friendly and very helpful. Very glad I dumped Optimum who were charging me $162+ Per month just for cable and internet, and I received no prime extras.

Pretty much reliable service. Very nice people to deal with.

At

Okay

HORRIBLE service provider! I wish I could give them zero stars! Internet is always unstable and management acts like they are doing us the favor! They fought tooth and nail to keep competition out. Imagine dealing with a dial up service while the rest of the world is on fiber optics! Our service has been down for a week with little to no updates from them regarding a timeframe! Stay away from this dinosaur of a company!

0 stars
Been without stable internet for almost a week. Download speeds are awful. Customer service is incompetent. They keep blaming other equipment as the issue. We purchased a brand new router and have less connectivity than ever before. You think we’ll get charged an adjusted rate this month since we couldn’t utilize the service? Having zero internet is BETTER than having them as a provider.

Most of us here in aHighland Lakes work from home now. It’s a different world since Covid. WVT has been horrific in managing good service, sometimes any service at all 1 this week 2 full work days without! Unacceptable! They also are nasty with handling children stomper complaints. Believe it or not people, this is not the 50’s. Step it up majorly!!

If I could give 0 stars I would been a loyal customer for over 40 years and I'm finally done with them. Internet speeds and reliability are a joke for what they charge. 3 more days and good riddance!

I've had Warwick Telephone for around 6 years now and it is the worst company for internet. It is inconsistent, drops out all the time randomly. I am not receiving the Speeds I'm promised. Recently it has gotten much worse where I can barely watch YouTube anymore without Issues. The only other company in the Warwick area that I'm aware of that provides internet is optimum. To my understanding getting optimum will get me 10x the speed I receive for the same price I pay for Warwick Telephone. Do not get Warwick Telephone's service.

Wow. Don’t really know what to say. Was a loyal customer for this company for quite some time. I would go around literally bragging how this company would eventually beat Optimum in this area, as it gave some alternative. But no Wi-Fi for half a weekend, I call and they tell me “we don’t know what’s going on, the techs are not picking up there phones” then hanging up on us? Then we call back to cancel and they don’t even ask why. Goodbye!!!

I would not recommend this company to a family who frequently uses the internet because this company just can't keep up with today's technology and limited speed it provides customers. Not sure how we lasted so long. We dropped them today and went with optimum. My only regret is not switching sooner and almost for the same price. This company would be best just for service to customers who rarely use the internet.

I was having a problem with my internet service and I was finally able to get a tech out and it was determined by him that my router was dying and I needed a new one. The service tech said he had one and informed me it would cost $72. I agreed to pay the $72 for the router, what he didn't tell me was it would cost another$72 to plug it in. I called Vernon location and they told me that's what it cost and there was nothing they would do about it and hung up on me. I would give the service for Alteva minus zero stars if it would allow me to post. They don't work past 5pm and you have to take a half a day off of work because they only schedule 4 hour windows and do not work on weekends. Come on FCC let's get rid of the monopoly and allow some competition.

My landlord has Warwick Valley Telephone. They changed their name to Alteve, which sounds like an artificial sweeetener. Our WiFi is about as fast as 1990s dial-up. I wish I could give negative-stars. Their customer support is as awful as their laughably slow service. This is a bad company with a bad reputation.