Northern Tool + Equipment

I needed a better quality trailer hitch lock than what I could find in the big box stores. You had several options in Good, Better and Best categories. I selected a better grade hitchlock that was very competitively priced.

I'm really beginning to like this place for a couple of reasons... One the customer service is exceptional. 2 they actually have really good prices on most things. And 3 they have a large variety of items especially items that you can't normally find at hardware stores Etc...

Friendly and helpful staff. They typically have what we’re looking for in stock and if not, they can get it pretty quickly.

The store has very good quality products and workers are very knowledgeable and helpful.

This is a great store to shop. Well stocked, with a friendly staff.

Always courteous and helpful staff and great products.

Beaumont store employee Jansen was so helpful today. I came in 3 times and each time he did his best to put together what I needed. He should be commended on his customer service. Thanks ag
ain Jansen

They generally have what I’m looking for. Never had any reason to not come back into the store. Most everything they carry is good quality and reasonably priced. I have never had any problem getting the staff to help me, contrary to what has been stated in some previous reviews. In fact, the ladies at the checkout counter are as helpful and courteous as anyone could be. I have been a customer since the Beaumont store opened and I will continue to be that in the future. I can get what I want/need at a local store at a fair price, from friendly and helpful people. That just about sums it up. What else could you expect?

Please shop here! The manager is awesome and willing to go above normal customer service. You won’t be disappointed. In our hectic lives sometimes it’s just refreshing to come across people who do their job, and Do It Well! A person who is willing to help you without the rush and take the time to locate what you need. Keep up the great work and positive vibes.

Had what I needed, prices better than others, staff friendly and helpful

Very friendly and helpful staff. I like that this store & staff feels locally run, even though it’s a corporate business. I have had good luck finding what i need and getting the right stuff every time i come here

Beyond exceptional experience. mr. Blake assisted me over the phone and when I walked in the store you give me a warm welcome with a smile. Together we did much research in store to differentiate between the products finding the one I needed. Customer service Paramount to all the rest in this area I highly recommend is definitely will come again

If I could give them 5 more stars I would, I received superior customer service from Nathan and the management team in Beaumont,TX. I haven't seen really good customer service like this in any other competitors store, keep up the good work gang you've gained a repeat customer 👏

This was my first time in Northern Tools in Beaumont-the other day. I had a great experience there. A young woman named Rachel help me to find what I needed. She knew if I needed to purchase any other items that would me help me. Great store. I didn’t wonder around looking lost. I would go back there again.

They have a great helpful staff and good pricing...I can't wait to return

We went into the store recently and had a great experience. Linda Phillips helped us and she was so friendly and just made our day. You just don't find customer service like that these days. She went above and beyond.

I've been shopping at this store location since the first day they opened. The managers Rachel and Reggie do a fantastic job I don't usually write reviews but I figured I should give my two cents

Purchase my generator for my father who is elderly and was in need of help. I'm not familiar with generator but the Store Manager and her team really went above and beyond to make sure I had the right unit. You don't find that kind of service anymore this will not be my last purchase. Love the entire staff.
Thanks

Although the well pump we bought didn't work the employees was extremely helpful and nice. They were very polite and wanted to help any way they could. I'll shop this store again and highly recommend it to anyone else.

Staff very courteous and helpful also knowledgeable about products. Store is clean and orderly shelves are maintain in good order. Always enjoy my visit to the store. Thanks