United States Postal Service

I recently had an exceptional experience at our local post office. A kind lady went above and beyond to help me locate my package, even after hours. Her professionalism, respectful demeanor, and dedication to customer service were truly commendable. It's rare to encounter such a high level of care and commitment, and I am deeply grateful for her assistance. Thank you for setting such a high standard of service.

My service was timely, the facility is actually pretty nice, not crowded, and a self serve center for the regulars

I mailed packages during the Christmas rush. A long line but it was to be expected. I found the employee who helped me (a man I don’t remember his name) to be quick, and most of all competent. My packages arrived to their destination on time and in tact. Expensive, but what isn’t these days?! Lol

Quick and easy. Postmaster explained best value. Clear arrival date.

Although extremely overworked and understaffed, the employees here always do the best they can to help everyone out in a professional manner.

While waiting can sometimes be an issue because of limited staff at the counter,
I find in today's world if your kind to people they will be kind back. These folks have a lot of pressure on them. They are trying to get YOUR mail processed.
Think of them standing all day and listening to you gripe!!!!!!!
You get what you give at all places.
And who knows, your one act of a positive
smile or thank you could help that person's day.

I read so many bad reviews, we were skeptical to go. But today it was absolutely a great visit! The man working was friendly & knowledgeable. The line moved quickly.

We moved from Tampa in April and have had major issues with receiving our mail. I went in to the post office spoke with Jeremiah and he resolved all the issues in less than 10 minutes! Excellent customer service, friendly, helpful, and he did an amazing job. He went above and beyond to make sure everything was resolved in one visit today!! Thank you Jeremiah for taking the time to resolve two months of frustration. Five star service!!!

I had a great experience. An employee, Jeremiah, walked up to everyone in line asking if they had questions or needed help. I needed to hold mail that was sent to a house we were renting that ended up not having mail service. Jeremiah wrote the address and talked to the mailman to make sure our very important piece of mail didn't get put in the locked mailbox. My husband received it straight from the mailman a few days later. We were both very impressed and greatful!

Great experience today at this PO! Had to mail 51 large envelopes with four different denominations of stamps. Figured I’d be there for awhile adding these multiple stamps to all the envelopes. But to my surprise Matt the Supervisor came over introduced himself and began helping me apply all these stamps!
Now THAT is serious customer service at its finest! And turns out he is a pretty cool guy too!
Been coming to this post office ever since it was built and this is the first time I’ve ever had this quality of service! What a nice thing! And kudos to the women working the counter! Major improvement from others before. They actually smile and thank you for coming in! What!? Who would have thought!!!😁 Thanks Matt whatever you are doing is working. Keep up the good work Churchwell Post Office!!!

I know this location off Churchwell closes at 5 pm. I needed to drop off some packages and pick up a package. The doors were closing at 5:25 while I was walking in. With desperation in my voice I yelled at the guy to see if I could pick up my package. Out of my surprise he stopped closing and with a smile he got my slip and quickly got me my package. He even took my packages I was dropping off as said let me take theses to the back so they will go out tonight. What a pleasing experience at this post office. I owe it all to the smiling helpful manager Matt. Thanks Matt!

I went into the post office at 4:50pm and there was a line but it went pretty quickly. They closed while waiting but the workers were efficient and very pleasant to everyone of us. I moved here from IN and I had never been treated so kindly at a post office. Thank you.

The 5 stars are only selected for the employee Lacretia and not the actual post office. When I tell you this lady went ABOVE AND BEYOND to help me track down my packages 🙌🏽 She seriously cared and didn’t just brush it off. The supervisor on the other hand just really didn’t seem like she cared but she tried I guess. Thank you so much Lacretia for going the extra step and caring about people even at the end of the day when it’s time for you to go home.

I am not a local and I needed to send a package. I seen a delivery man out and just stopped to ask what time the post office closes and he told me. Not only he he give us that information he also offered to take the package for us. Since we didn't have it ready we declined the offer so then he told us of a way to make it quick and easy for us by not having to wait in line. He was so helpful and pleasant. Great worker, need to keep him.

The manager, Matthew, at postal station 32407 went above and beyond to locate parcels that were deemed undeliverable. the staff were very busy and remained composed and courteous throughout the time I was there. An experience we seldom experience these days with customer service and satisfaction. Well done PS 32407

The management completely surprised me with such willing and competent service. We were there on vacation and needed help mailing a oddly shaped souvenir. Not only did the manager hunt down a box that fit perfectly, but he helped tape it and did it all with such a pleasant demeanor. I wish all post office branches served the public the way this branch does!

I had the best experience here. We were here on vacation and my boyfriend forgot his contacts and couldn’t see. We had them sent overnight because our hotel said they accept packages then changed their mind and decided they wouldn’t accept the package. I went here first thing in the morning to have the packaged stopped.... not only did they change the route of the package, but they called me to let me know they had the package at their location. Thank you soo much LaCrisa!!!

Great service, wonderful employees. I tend to treat going to places like this but this location is literally one of the best USPS I have ever been to. Extremely helpful and there is usually an associate in the store that helps the people waiting in line so the line can move faster. Jam up service.

I came to the Panama City Beach Post Office today and Lacrisa helped me select the right size box to send in the mail. She was friendly, kind and efficient. I will recommend this post office to my friends because wonderful service I received.

I had few experiences with this postoffice and all are positive. Impressed by their kindness and delivering packages to the door of the condo. I saw a long line waiting at the counter some times and some times not.