RIMOWA

Stopped by Rimowa to get my trusty suitcase patched up – think 'suitcase ER.' It was like a busy day at the airport, but the staff, superheroes in disguise, noticed me right away. 'We'll be with you faster than a jet on the runway!' they said. Okay, not in those exact words, but the vibe was there.

Enter Jamal, the suitcase whisperer. He took one look at my battered case and nodded like a doctor ready for surgery. The whole team was buzzing around, fixing zippers and wheels with the grace of ballet dancers.

Repairing a suitcase at Rimowa? It's an experience – like a spa day for your travel buddy. Can't recommend these guys enough!

One of the best Rimowas I have ever been to in terms of staff quality! Really nice customer service. Will buy all my Rimowa here!

I am writing to express my utmost satisfaction and appreciation for the exceptional service provided by your representative, Mei. Every time I have visited your store, Mei has consistently gone above and beyond to ensure an incredible shopping experience. Her helpful and kind demeanor has truly made a lasting impression on me.

From the moment I step into the store, Mei greets me with a warm smile and genuine enthusiasm. Her knowledge about the various suitcases and their features is remarkable, and she always takes the time to understand my needs and preferences. With her expert guidance, I have been able to make informed decisions on purchasing the perfect suitcases for my travel requirements.

Mei’s dedication to customer satisfaction is truly commendable. She patiently answers all my questions, providing detailed explanations and valuable recommendations. Her attention to detail and personalized approach make me feel valued as a customer. Moreover, Mei’s ability to create a welcoming and inviting atmosphere is a testament to her exceptional customer service skills.

I am proud to say that all of my and friends’ suitcases have been purchased from RIMOWA Boston, largely due to the outstanding experience Mei consistently delivers. She has set a high standard for customer service, which undoubtedly contributes to the reputation and success of your store.

In conclusion, I want to express my heartfelt gratitude to Mei for her exemplary service and her unwavering commitment to ensuring a memorable shopping experience at RIMOWA Boston. Her professionalism, knowledge, and genuine kindness have made a significant difference in my purchasing decisions. Mei is an invaluable asset to your team, and I wholeheartedly recommend her to anyone seeking exceptional service.

Thank you once again, and please extend my sincere appreciation to Mei for her outstanding contributions.

Outstanding customer service at Rimowa Boston. I have been visiting Rimowa Boston several times for purchases and repairs and each time the service was outstanding and repairs were completed fast and reliable. I greatly appreciate the excellent service of the team members at Rimowa Boston.

I‘m beyond happy about the customer service.
I will go back there as soon as a new suitcase is due ;). (Never cant have enough of em :)) )
Carlos makes things happen!!! Super happy about that.
Service in store- Friendly and gives pro and cons about suitcases. Really appreciate it!
He was mentioning that they service suitcases in house after I mentioned that I have some issues with my locks on one of my older luggage.
Prompt sent it in and it got fixed in NO TIME!
Will do this more often in the future.
Thanks Carlos for this awesome service!

Incredible experience at Rimowa on Newbury Street. Wonderful, kind and knowledgeable staff. Responsive and helped me choose just the right pieces. Ask for Dengi when you go!

Great service from the staff! They totally saved my trip home when my old suitcase busted right before my flight. They helped me pick an option that would work better for how I pack. Looking forward to traveling without busted zippers!

Outstanding staff and service! I walked in with a slightly damaged suitcase and the team did a great and fast job in fixing my issue. In addition to their professionalism, they were very welcoming and warm. I don’t know many shop staff who go the extra mile like they did. A big thank you to Ivan and Carlos in particular!

The purchase I made last year from the RIMOWA Store in Boston (thank you, Dominic) has turned out to be one of the best things I’ve ever done for myself! Forget that I got to ride around the store ON the Large Check-in Silver Hardshell case, aided by some aggressive pushes by Dom... I have to be honest: the luggage is beautiful and very substantial, and when I actually bought the unit, I had to come to the point where I KNEW it was...an investment! Because at first bight, it feels expensive. But with some simple math application, having destroyed three and a half comparably-sized bags over ten years of constant global travel, the investment is well worth the dollars, euros or pounds you lay out. Yep...5 Stars, you betcha!! Thanks again, RIMOWA, you are the best! Richard Anderson

The wheel casing on my case was broken. Emailed the store the day before I arrived in Boston and received prompt response from Carlos (repair technician) to bring my case in. Not only did he replace the broken wheel casing but also replaced the others that were old with new ones that are more reinforced. Terrific customer service!!!

Amazing customer service experience. Will was extremely kind and quick to service my suitcase. I would definitely return to this store in the future.

Had a business carry on with a broken handle and I wasnt able to manipulate the wheels because it was so short. You can imagine how annoying it is to have to hand carry this all around the airport when it's full...

I just wanted to be able to use the suitcase to get home.

First time, no luck. It would take 4 weeks. Then they called me back and said a NY store would ship the part. Apparently it was the wrong handle, but they still went ahead and performed a temporary repair with the closest possible handle. I am BEYOND happy as all I wanted was a functioning suit case to bring home!!!

Thank you Carlos and team!

Hi, I'm traveling from Brazil. I have one question, is it possible to fix this part on the spot ? ( just the plastic part, nothing is wrong with the metal ones )

It is rare that one walks into a global brand retail store and the staff there actually remembers one's name. While rare, that is what happens whenever we return to Boston and visit the Rimowa retail store on Newbury Street. Carlos always greets us with a big smile and asks us how life is in Moscow. We LOVE visiting the Rimowa store in Boston because of Carlos and we are loyal brand advocates for Rimowa. Thank you Carlos and thank you Rimowa!!!

I had a problem with my suitcase on my road-trip. So I went to store and they fixed it quick. Super Service!

We went in the store today because a handle was broken on the suitcase. They helped us out pretty good. Thanks for the solution, great service!

Great product, worked with Michael -- customer service was impeccable!

Mei helped us pick out our white and metal carry-on luggage, and we are so happy with them!!

Carlos is amazing, even over the phone. Super helpful and willing to go the extra mile to make it all easier.

Very helpful front desk. But the price is extremely expensive than home country.