Cummins Sales and Service

After stopping at two Cummins repair facilities one on OH that was NO help in the repair, and another in TN that was a few days out to do any diagnosis or repair work on a sick 2004 ISL 370 with fuel issues in my coach. The place TN recommended I go to Mobile. Dan and the tech Eric and the rest of the staff were extremely helpful and courteous in diagnosing then repairing the engine issues, answering all my questions and keeping me informed in each completed step and what was next. They never entered the coach, they had me drive into the repair bay and all repairs were done from outside, the shop is very clean and organized.
I HIGHLY recommend
Thanks Mobile

The service guy, Dan, was very helpful. The others in the office were very friendly. I will be using their services from now on.

Dan the service Manager is one of the best people I have worked with. Took care of my a/c issue and listened to what I said was wrong with it. Did my service on my generator and engine. I trust this shop 100 percent and they will always get my RV business when when it is time for service or repairs. Thank Dan.

Dan and his staff were extremely helpful and fair in diagnosing my generator issue with my RV onan cummings generator. They did not quit till they found the issue to be my main propane regulator and not the generator. Thank you and I appreciated the effort and consideration.
Kirk

When your estimate is several thousand dollars for repairs, then they find one more thing you wonder.... I am on the first trip after the repairs. Wow we really had problems we weren’t aware of. My engine has a lot more power, runs cooler and not that a 400hp Cummins in a 40 foot Rv gets fuel economy but I’m averaging almost 2 more miles per gallon.
THANKS

Service department has somebody by the name of Lisa who is one of the most outstanding persons I ever worked with. By that I mean she help me troubleshoot a Cummings engine with coat issues and got me running again. Lisa thank you again for your professional help. You deserve a 5+ plus rating

We had to have our coach towed in to this dealer wouldn't start. To be honest with the low reviews we were very concerned about the service at this location/shop. BUT they were GREAT. We had to wait in line for the coach to be repaired, frustrating when you are broken down and need it fixed NOW because you live in it full-time, but that's life and you have to be willing to wait your turn.

They allowed us to stay in the coach on the property while we waited and while the repairs were happening plugged in. Saved us having to move into a hotel. The staff was super friendly and worked with us looking at each issue we had, not just the break down. We figured if in the shop lets make sure EVERYTHING is fixed at once. They worked with our Good Sam Warranty, although we walked out below Deductible. Thanks to a Cummins Discount program that cost $19.95/yr and saved us 15% on the repair ticket.

They put a mechanic on the coach first thing Wednesday and we were towed in Monday afternoon. So not too long of a wait. He found the issue of why the coach would not start that morning. Nothing makes you happier than hearing your coach start up and no parts needed! Then he worked on a small air leak and a small oil leak we had. Parts were available locally and we were good to go the next morning. They put a different tech on the Gen Set (which had stopped working coming in from CA) and that too was quick fix. Lucky us.

I would definitely go back to this shop. We have had some really bad experiences with Cummins shops one in NM ( 1 star review) and one in OH 91 star review), but this shop is great and should have a much higher review. We were also told Cummins is now owned by Corporate and not private, this should help with the not so great shops out there. Plus it's a nationwide warranty :)

The Shop did state that they are short handed and wish they could hire 3 more techs today. But, in today's world of everyone needs to go to college to succeed, no one wants to get their hands dirty and repair anything! It's a scary world we live in. I doubt that we will have throw-a-way engines in RV's or Trucks in our future, even in our cars? We need to let young people know its OK to make GOOD money working with your hands! A good shop mechanic makes more than most College graduates make after 4 years in school. Rant over...lol. Just wanted to make the point that we can not get mad at the shops for being slow, when they can not find qualified techs to work for them.

Fast and friendly service!

Because if you needed service and it takes more than a day they provide 30 amp electric and you can stay on the property in your RV and they are really hospitable and do good work

EXCELLENT service,everyone was awesome. Dan has a great team. Thanks guys!!!

Thank you Fran, Dan and staff for getting our transit bus conversion up and running! Helpful beyond words and patient. Thank you for taking the time to answer our questions. Thank you

Very friendly and helpful staff. Went out of there way for us.

Parts department was very helpful and polite! Got me fixed right up!

The marine service is great,
no comparison to mid Atlantic.

The man who helped me was very polite.

Very professional work, great servic6

Great people great service and products!

Parts sales the best and honest customer service !

Fast and courteous service

Nice and friendly