United States Postal Service

OK, who reviews the post office and leaves a good review, right? Well, most folks haven't met Kevin or seen him in action. He is a wonder of customer service. I knew he was a special guy when he signed me up for a PO box and did a great job of making sure I had everything I needed. The other day, I stood in line waiting several extra minutes observing Kevin work his magic with an elderly customer who was trying to figure out how to pay or prove payment of a particular medical bill. Kevin the social worker was in play, he wrote things down for the customer, circled important phone numbers, suggested action and said "I'll be here to help you once you know where you'll send the letter to," oh so patient is Kevin. Wonderful. Yes, it was an extra 5 minutes of my time to watch it all unfold before me and some customers would share a one-star review because they had to wait too long -- but I was lucky to observe a kind and caring customer service pro in action. It was a privilege.

Other things about this post office? This is one of the great USPS locations that accepts UPS/FEDEX/Amazon shipments (addressed with proper box number and PO street address) and I so appreciate that! There are a few "glitches" with that system and it is not unusual for me to have a FedEx tracking number saying something is delivered but the PO not to have the item in hand for a few (if not several) days. I get a HUGE number of packages via these other sources right now as we're momentarily in San Diego and doing a bunch of outfitting of our sailboat, so I'm not too concerned about it, the packages always pop up and I can get them eventually, but this does make me think they have a hard time with the workload of dealing with so many packages with so few staff there.

Anyway, Point Loma USPS Kevin and all the rest -- please keep doing what you and being great! Thanks so much.

KEVIN ROCKS - best USPS in PL and better than OB - the employees here are sweet and kind. I feel for them because people get in line and wait 2 secs too long and start huffing and puffin. Others don't know what they are doing and take it out on the workers. WE appreciate you CANON USPS - keep up the good work

Great post office! We staggered in from the airport to investigate the wonders of the USPS Flat Rate Priority Box. So friendly! So helpful! Nothing too hard, lent us a marker pen, made life easy and gave us confidence on when the boxes might arrive. What a great first experience in the sunny US of A.

Always fantastic service at this location. Great folks who work hard and roll with the punches of Covid, holiday rushes, and long lines! Kevin and crew are family. I've been going to this location for easily 15 years and have never had an issue.

Always answer my questions and are helpful when I need help

Great place

I prefer this post office to midway for the simple fact that I come in here regularly without issue. I was told once that I had too many packages to drop off.. I think I had 13 that day? Kind of confusing since I assume that's not too much for a post office but at least they haven't yelled at me like the midway post office. I feel like the majority of the staff here is not as rude as other locations so long as you're also polite.

Avoid the rush: skip noon - 2 pm. Gloria is always cheerful and helpful with getting the better deal between first class and priority mail.

Service was good. The wait in line was short. They knew what they were doing and had answers to all my questions

Fair

Just another weird, depressing post office that feels like your time warped to 1972.

Every older lady that works there is perpetually grumpy and unfriendly. They answer questions with grumbles and then stare, waiting for a response.

Initially I switched to this usps location from the Midway lcoation due to the very poor attitudes, unprofessionalism, and people acting like they hate their jobs at Midway location. Well come to find bitter DEBBIE has now switched to this locatiin and still has the same horrible attidude. Then bring no class employee ANGEL into it, who has an utter power trip and maybe thinks she owns this USPS store. Do better USPS. Hire employees with actual want for customer service, professionalism, and some sort of decency. KEVIN is the only GOOD thing about this location. He exerts positivity and professional customer service. Give that guy a raise and promotion.