T-Mobile

Came into this store at the end of the day because my screen protector did its job and kept my phone from breaking when I dropped it. I was greeted by the nicest associate Kerby, who took off my old screen and replaced it. I would definitely recommend this store and Kerby for all of your cellular needs.

I had an amazing experience and support from Kirby and Joshua
I have a business account and both of them truly went out of their way to take care of my phone issues

I would highly recommend this store for outstanding support and service!!!

Many Thanks to Kirby and Joshua

My experience today was exceptional Kerby went above and beyond to assist me, with coming back as a T-Mobile customer, he took his time to go over my options, and explained the process step by step and successfully helped me transfer my line over. I’m glad to be back with T-Mobile thanks to Mobile Expert, Kerby for providing outstanding customer service.

Very sharp, helpful, knowledgeable, and skilled folks. Kirby was outstanding.

We have the TMobile wireless Internet box. Love the service. We had a little issue with the box itself turning off on its own. It was annoying. I brought it down to TMobile in Hancock St in Quincy and they had me out of there with a brand new wireless internet box in under 5 mins. I mean supper fast and efficient. Solid crew down there. Everyone was easy going and friendly. A+

Thank you Kerby Felix for all your help to get everything done correctly, it was an amzing experience . Thank you again Felix

After having the most terrible morning I went into this t-mobile with a freshly smashed iPhone. I was greeted at the door by 3 employees ready to help. I ended up getting help from the store manager, unfortunately I can’t quit remember his name I believe it started with a J. But basically he is the only reason I am writing this review. He was so nice and very helpful every step of the way. He gave me real life advice regarding my phone rather then just trying to get me to spend all my money on unnecessary things. If I ever have another issue with my phone I hope he is there to help.

Corey was very helpful getting mine+ my husband new phones& switched over data from our old Verizon phone

This is the best T-mobile in the Boston area. Well worth driving over because all of these guys know what they are doing and are incredibly helpful!

My first experience was with Jacky a while back and there is nothing he does not know. Very, very tech savvy and got my new phone up and running and transferred over all of my messages, photos, documents and everything so it was a seamless and smooth transition.

Went in again today and Jarrod helped me with a temporary phone I'm using until I can replace it. He bent over backwards to help me. Next time, I'm buying the insurance because he could have ruled my broken phone defective and I would have gotten a new one for free.

Every time I've come here, I've been blown away by the customer support. A shout out to Benny and Brian, too.

When you are ready to buy your next phone, come here to Quincy. The reps here are the best. I've been a T-Mobile customer for years so I've been to Boston and the other sites - but these guys and gals are the most helpful, knowledgeable, and friendly!

And when you're ready to buy your next phone, I recommend the insurance. I would have gotten a new one for free today! :)

Customer Service was absolutely Amazing.... He could multi task better than I've ever seen an associate do anywhere, sense of humor. He was the BEST!!! And deserves recognition ( a raise in salary) for his skills and excellent attitude. Don't remember name but m I purchased a couple items on June 14th around!/ 5pm. On Hancock st in Quincy

My phone was giving me problems for quite awhile. Being so frustrated with it I went to T mobile on Hancock st. I explained to Andrel I think his name was and he was very helpful to me. Within a half hour or so I walked our of there with a new phone. Working in customer service myself i found him very polite and extremely helpful to me. I even had to go back 20 minutes later cause i couldn't get my email working and that gentlemen who's name i didn't get had me in and out in 5 min. Great store with extremely knowledgeable employees working there! I would highly recommended this store to all who need any help with their phones! Keep up the good work guys!!! Im one Happy T Mobil customer...

Fabulous Service! My mom and I were looking to get new phones and this was the 3rd T Mobile we went too after having so much trouble and being extremely frustrated the whole team was there to help us when we walked in, We mostly worked with CiCi and Jalen and they were awesome! Thank you for all your help guys!

Great Staff. Jarrod is a rockstar!!! Others seem to have been very helpful as well. I travel to this store only, as I trust the staff to do their due diligence. Knowledgeable staff are hard to come by!

Went into store with huge phone problems. Customer service was great and they helped fix my phone problems and help me save my important information... Was there for a while...Due to angry customers trying to dispute their bills. I atually feel bad for the people these workers have to deal with... Customers just come in to argue about their bills. (they are not the billing department) I was there for an hour and saw 3 different instances where the poor workers were getting yelled at by customers for their bills and billing issues...They are sales reps that sell phones and give you help getting started with your new phone. They are not your finacial punching bags... If you cant afford a cell phone dont have one.

I've had no problem with the employees there..there been more than helpful. I had sprint with so many bad things to say I would not no were to start. Anyway they have been helpful with every problem I've come to them with

Jerrod is the best, most knowledgeable, mobile phone expert that I have ever worked with. No nonsense, but gives you 100 percent useful information. He implemented the move from at&t to tmobile for my family of 5! Highest recommendation!

Kerby Felix was a great help to me switching from sprint to T-mobile. He Genuinely cared.

Had a great experience at this store. Kerby was super helpful and knowledgeable, and went above and beyond to get me set up on my new device.

I had an excellent experience at this T-Mobile. I was having problems with a new phone, and Kerby was friendly and exceptionally helpful. Thank you!

I lv in Taunton but I don't mind driving 45mts to this store...customer service is the best...Jhon is number one,very helpful and honest..I wish I could give him a 10 strs⭐⭐