Embers Custom Fireplace & Gas Products

Charles did a great job repairing my 20 year old Majestic Fireplace. He arrived on time in the service window and cleaned up after. Highly recommend Charles and Embers Inc. Its working just in time for the cold weather and holiday season.

We've dealt with Embers Custom Fireplace twice now and I couldn't be any happier. Their prices are fair, they are very accommodating, and the communication is amazing! Sarah was our technician this last time and she was so professional and was happy to answer every question we had. I highly recommend them!

I was looking for the perfect grill/smoker and was very undecided! I went to embers and the staff was very knowledgeable, kind, and patient while I asked tons of questions!! I got all the information I needed, they helped me load the truck, said if I need anything to just call, and it was just an all around great experience and I’m very happy!! The owner, the manager, the employees, were all very very friendly and I loved going there!!

From Sales to Installation, professional, friendly and respectful. We came into the shop not knowing much about the process and they made it easy and worry free. We love how the door finishes the new look. Jason did a great job and left our house cleaner than he found it!

I had an old fireplace that needed updating. When Randy and Rick came out, they not only found gas leaks around the fireplace but near the furnace and water heater. Randy spent seven hours redoing gas lines. The fireplace is beautiful and very adjustable.

The repair person was very friendly and knowledgeable. She did a fantastic job!

First time using Embers and it couldn’t have gone any better. Sarah was polite and professional. Didn’t need the part they brought, just needed cleaned so I was only charged for the cleaning. Great company, I will be using them yearly from now on.

Charles was our technician for our clean & check and did a great job. He arrived on time and was efficient and thorough. I am always pleased with Embers’ service.

Sarah did a great job fixing burner and cleaning fireplace. Very thorough and friendly. I’m happy to be able to use fireplace again. Fair price as well.

This is my second time using Embers. They arrived on time, were courteous and efficient. How to operate the logs was explained to me until I understood completely what to do. Charles was the installer and he was so friendly and easy to talk to. Will be using them again for the second fireplace when the time comes. Absolutely the best!

Technician was very professional and polite. He was able to answer all of my questions and explained everything to me.

Hopefully I won't need to use the service again, but if I had to, I would trust them again.

The technician was wonderful!! She was clean in her set up and put everything back in its place. She was thorough. She explained everything to me in a way I could understand and answered all of my questions.

Sarah was very knowledgeable about my gas fireplace. Took care of cleaning it up quickly and efficiently.

It looks brand new .

I would use this company again and refer people to you.

Thanks

Sarah, our repair person, was very prompt and courteous. She explained what she was doing and that she would need to order a gas valve. I would definitely recommend Embers for your fireplace maintenance.

Embers has done nothing but be awesome! They are communicative and professional, and our tech, Charles, did a great job! We will be using Embers for our fireplace needs for years to come!

Excellent service. Probably the best maintenance service my fireplace has had! Will definitely use them again. Sarah is extremely knowledgeable and helpful with answering all of my questions. So glad I have a reputable company to call!

Our technician went above and beyond to ensure that our unit was functioning. After having not run it in 8+ years, she ensured that it received a proper cleaning and taught us how to use it. She was kind, timely and incredibly helpful. Very thankful. Great experience.

We couldn't be happier! Everyone else we talked to said we had no choice but to replace our fireplace, but Embers came in and knew exactly how to fix our existing - paired with their courteous and professional staff, we have found our go-to for anything to do with our fireplace!

Very happy with the quality of the fireplace door from Embers. The installation went great. They are very professional and pay attention to every detail

Charles who came over right away said I can fix this. He was thorough, he was perfect. He knew exactly what to do, took care of everything. Let us know what was wrong. Didn't try to oversell anything he was fabulous. I would never go to anywhere else but embers.