Belmont Medical Supply Co

Had a great experience selecting and purchasing some lumbar support items. Bob was very helpful. Highly recommend.

I think it is important to support small businesses. I knew that Belmont Medical Supply has been in business a very long time and thought that it would be a good place to look for my medical supply needs for my upcoming hip replacement operation. I learned that it has been a family business since 1936. First starting out as a pharmacy and then adding medical supplies to its business in the mid-50’s and then at some point just concentrating on medical supplies. That is about 75 years of medical supply knowledge, and you can’t get that on the internet! I initially was helped by the owner Bob Rosen, and he listened attentively to my concerns, answered all my questions, and then made thoughtful suggestions. My needs were concentrated on gadgets and things that would come in handy and make me more comfortable after surgery. Bob’s wealth of information and patience was very much appreciated. He focused on my medical needs and did not try to upsell me, only suggesting what he thought would be very useful to me. And Bob was right! I had a wonderful first experience at Belmont Medical Supply. It was very much worth the investment in time to go there because what they know isn’t something you can readily learn online and the personal help I got was priceless! In short, I was very happy with my experience and recommend Belmont Medical Supply highly and without reservation.

I've been a frequent customer of Belmont Medical Supply for over 20 years. My mother lived to the age of 99 and I bought many items for her, including two rollators in two different years. For those, I priced them online before going to the store where I found Belmont Medical's prices were the same or better. Plus, I got to personally test their large rollator assortment to assess which would be easiest for my mother to operate. Right up until she passed this year, Mom referred to her burgundy-color 4-wheel rollator as "my Cadillac". I was back to buy a wheelchair, not to mention crutches, canes (for me), compression socks, bed pan, etc. etc. The staff is supremely helpful and knowledgeable--always. They steered me in the right direction when I was trying to choose among their various blood pressure cuffs. The store is packed with items, but don't hesitate to ask for options. When I was looking at a display toilet seat stand with arm supports which help a handicapped person sit and stand up, I mentioned the relative was a large man and they asked me to wait while they brought a heavy-duty stand upstairs for me to see which turned out to be the perfect option. During covid-19 they have been well stocked with masks, gloves, sanitizer, cleaners etc. so I'm visiting more than ever.

I have used Belmont Medical Supply for several purchases and several repairs. I have consistently had very positive experiences, particularly with repairs. The repairs have been for wheelchairs and scooters that I bought their and ones that I bought elsewhere. Everyone their is friendly, caring and knowledgeable although my purchase decisions are also based on the salesperson, my doctor, and the reading I have done before I go in. When they don't have what I need they are always willing to order.

We have been a customer for ten years. The team at Belmont Medical Supply has always been friendly, helpful and very reliable. The cost to purchase a new wheelchair might be slightly more expensive but they
are available for repairs on site which is absolutely more convenient then
working with an internet retailer.

I’m really happy that Belmont Medical Supply is not far from where I live and that they were open during the Covid. 3 months ago one of my brothers called for a wheelchair for a family member and they were really helpful of putting everything together in one day including medical supplies. I went back more than once since their prices are better than online and no waiting & no S/H. The only thing I wished they were also open on Saturday other than that so far I’m happy with them.

I have always found the staff knowledgeable and accommodating. Today when I purchased compression socks, the gentleman provided a detailed tutorial and was pleasant throughout. I remain bewildered by some of these negative reviews. I remain a happy customer.

I have to say I was quiet surprised to read some of the reviews I did. My wife and I have visited, bought and asked for help in repair of equipment. On each of our visits to Belmont Medical the staff, including its owners couldn't have spent more of their time with us and been more helpful with great advice and very very low cost repairs!!! We couldn't be happier with The help we've received. Our review, in my opinion accurately summarizes this small business and it's helpful staff. Thank you from both of us got your time and help.

For nearly two decades, the Rosen family has served my needs--first for the care of first a disabled child and now for elderly parents. They have everything to help with home care--in terms of both supplies and guidance. They are always friendly and welcoming. I'm grateful for their help.

I stopped in to see if I could find a bag for the side of a wheelchair. I have ordered many over the years. Nothing was right. The salesman (sorry I didn't get his name.) Looked around the store and magazines. Finally found a small bag I am pretty sure will work. Thank you

My family has had MANY medical emergencies and 1 call to BelmontMedical / Rosen Pharmacy was all I needed to do ! The Rosen family is SUPER DUPER! I can rely on them and I will continue to do business with Belmont well into the future!

Just on website and happen to read review's. I'm a quadriplegic and have had a dozen phone and in store purchases. I find staff extremely accommodating, knowledgeable and friendly, if they don't have the service or product I need they help Me or my Son find it.
Brian Smith
Arlington

I rented a wheelchair for my mother who was visiting town. The process was easy, friendly service, quality wheelchair and easy return. Would use again. Thank you.

Great selection, fair prices, super friendly and helpful staff. Would definitely come back for future medical rental supplies.

Amazing over the phone they had great attitudes with me I don’t know why everyone says they don’t and also their products are amazing

I found the person who waited on me in the am and pm of same day for a knee brace not rude....just disinterested. I got better attention and suggestions from the pharmacist at CVS in the middle of a busy day!

Has all the medical supplies you need but a bit on the pricey side.

In the past they’ve been very helpful with canes and the bottom of canes. Today I was going to buy two items that amount to over $125 but have to be measured exactly because they’re not returnable if they didn’t work. The man on the phone was extremely rude to someone he clearly knew was temporarily sick and I could hear him say nasty things to his colleague about me. I will not buy from them, and would rather just not get the items at all or go through Amazon. Rude is not acceptable when someone is sick.

My son purchased a wheelchair from them for my wife several months ago. He's a pretty laid back and friendly kid, but he came home just ranting about how awful the staff were. He said they were bickering among themselves the whole time he was in the store. Gave him the distinct impression he was an inconvenience to them. The wheelchair was fine, but didn't work for my wife, so I returned it a few days later. Got a full refund, and an indifferent shrug from the sales man who handled it. Not a friendly place. Zero stars for attitude, two stars for a no hassle, if indifferent return. The staff are going to kill this store.

Caution: Belmont Medical Supply has a 25% re-stocking fee. Meaning, if you purchase anything and don't use it and return it the next day, they take 25% before your refund. I understand that some items are not easy to re-sell, but ours were brand new in the package and a nominal re-stocking fee (like 10%) is logical, but they seem a bit predatory with this 25% fee. We found this completely unfair.

Also, be advised that the majority of their products can be found around 50-75% cheaper online (like Amazon). I feel that they are taking advantage of the need of patients and their caregivers by charging way above the MSRP. Of course I'd do anything to keep my mother pain-free..so why question their prices? Well, you should. They may be helpful with your needs, but their prices are insanely high. Paying Amazon's next-day service is much cheaper than going to Belmont Medical Supply.

Do your homework and search for other stores too, like Bruce Medical Supply in Waltham, MA.

Good luck!

ADDENDUM: While you did mention there would be a re-stocking fee when we purchased the items, you negated to mention the amount. It's shocking to hear that 25% of the already inflamed price will not be refunded. It's a bit disrespectful to your clients to not disclose this fee or at least post it in your store. We would have purchased less items. Also, there was no indication that these were "special order" items. In fact, why would they be in stock in your store? We never "special ordered" anything. We walked in and asked for the items and you had them in stock. When we decided that we couldn't use them because my mother was too sick, we returned the next day. You systematically stated there was a 25% re-stocking fee on all of the products, without a mention that they were special orders. I also find it hard to believe that every single one of your vendors is charging you 25% for re-stocking. It's obvious you're just re-stocking the item on your shelf and pocketing the 25%. You're able to prey on customers that have legitimate medical needs because they are desperate to comfort their loved ones. My intention was to warn customers of your exorbitant prices and unfair return policy.