T-Mobile Authorized Retailer

It took a long time to reopen my account but it was worth it I got a very nice phone and tablet . Thank you for listening to what I needed. It's pretty neat I can bring the internet were ever I go and it's my own account. Made my life little more manageable Thank you so much Kari

Had an issue with billing, Neil helped me to resolve it in a prompt and professional manner. Also Rico is super sweet and very customer service oriented.

Update 2/25/24
Just want to add that Neil has continued to provide great customer service, even after the sale!
Thanks again!

I want to thank Neil for helping us make the switch from AT&T to T-Mobile. I can't believe how sweet the deal was and how professional he was. It can be confusing and frustrating changing carriers but he made it easy to understand. He also went the extra mile to make sure we were getting all the current promotions and perks available. I couldn't be happier. Great job Neil!

Holly, AP and Jay all were wonderful help while I came in to get my screen protector replaced! Jay made some funny jokes that made me laugh. Holly had excellent customer service skills. Jay greeted me and told me that they would take care of me even though the system was being slow/buggy. Totally recommend getting helped by these awesome employees!!

Neil was knowledgeable and went above and beyond to be of assistance.. coverage being whay it is,I would recommend this store before any other of TMobles locations

I came in here this morning with my wife to pick up new service and buy a pair of new phones. Rico was prompt and super helpful in getting us set up. He got everything on my wife's old phone transferred over to her new phone and made sure everything was working for us before we left.

I watched him multitask us and two other customers at once even while one of them was being kind of rude to him. He was professional the entire time and went above and beyond to make sure I got my rebate for bringing over our existing numbers.

All in all it was a great and painless experience with an awesome team member.

I went in yesterday with a couple different problems, and Jay got me right on track. Every employee was very nice, as some of them also helped me. Overall a very good experience, and I noticed that they were also very good at attending to other customers, as I was on there for a good amount of time. Would definitely recommend 👌.

This post is so overdue and beyond well deserved. For the course of probably the last year, I’ve had the pleasure of working with Cole and Rico for various reasons regarding phone trouble, upgrades and billing questions. Every single time I’ve left this location, there isn’t a doubt in my mind that they truly care about me and my business. They’re so friendly, professional and easy-going. I’m so grateful for them and their customer service. They’ve earned T-Mobile VERY loyal customers and deserve some serious bonuses/raises.
Thanks again guys!!

The Baty’s

My boyfriend and I have been going through straight talk for a couple years now and we were debating on switching due to our service being so bad. We weren’t sure how to go about it and we had so many questions because all we have ever used was prepaid phones. Rico really helped us out with the process and made transferring all of our stuff on our old phones over to our new ones smoothly. Highly recommend Rico if you have no clue what you’re doing because he will definitely chime you in on what is best for you and your needs.

Neil was extremely helpful today. Saved me money on a plan and helped debt an additional line for my daughter-in-law at a cheaper price

After having problems (and I use that word mildly here) at the Sherman location, I went to the Harvey Street location and it was a complete difference! I had to go back there about 3 times and 4 different people helped me out during those times. Every one of them were amazing! Rico, Neil, Holly and one other guy who's name I can't remember. You guys are amazing! Thank you so much for helping me get my situation under control!

Came here to get new phones and a cheaper plan, I got that and more! Walked out the door paying $100 less every month compared to my previous bill with 4 new devices. We wouldn't have made this happen without the help of Rico. He went above and beyond to satisfy our needs, and even exceeded them. If you are looking to switch carriers or get good customer service, come here and see Rico asap.

The time I spent here was very calm and reassuring. Between the relaxing environment and the amazing help from Rico, Neil, and Jaylen I was thankful to have been able to enjoy the experience after dealing with such terrible customer service at Verizon.

Rico at T-Mobile on Harvey St in Muskegon is the BEST! I will definitely keep going to him with any questions or problems. Rico was very nice, professional, and so much fun! He made it an enjoyable experience! Thank you so much Rico!!!! Thank you T-Mobile for having great people at that store!!!

Both of the gentlemen that me were amazing and extremely helpful. I bought a watch for my daughter and myself. They helped to get everything set up and working properly. Thanks a lot Rico and jaylen for the amazing customer service.

Just switched phone service, to me a very complicated process to bring over and setup all my phones. Rico made the process sooooo easy and simple. Honestly, Rico is probably the best screen protector applicator I have ever seen!

My name is Matt and the employee greeted me right away and was very helpful. Very great at his job, and came in for Information and he sold me on a watch. Rico was his name and he was very great and helpful

Jay and Rico were awesome. Explained everything thoroughly and worked with me to get the best deal for my budget. 5 stars for sure.

Always good when I go there!! Today the boy named AP went way over the top and above to help my send back my old phone! Way to go bud!

Neil helped with my family plan and internet services and I cannot give a more glowing review. Took the time to explain every step for me and help me get the phones for me and my kids set up and running. 10 outta 10 would buy from again.