Mr Bill's Pools & Spas

After shopping at two other spa stores in the area that showed no interest in dealing with me unless I was willing to pay around $10,000 dollars, I went to Mr. Bill’s. He sold me a high-quality tub for a very reasonable price. He also delivered the tub to a location in Pennsylvania for free.
Now, what this review is really about is why you should buy your tub from Mr. Bill. When you buy a product like a new Hot Tub you want to buy it from someone who will back and support your product. When my tub was hooked up and filled, it had major fault issues. This is no one’s fault. This type of thing can happen with any new item. When you have something like this happen to you, you will want Mr. Bill to be the one you bought it from. I called him the Saturday morning before Easter, and he had his service man Shane out to my house that afternoon. Shane spent many hours troubleshooting, as this is a very unusual situation. He was unable to fix the problem that day because he needed new parts. On Monday following Easter, he called and came over to replace the defective parts. When he was done, the tub was working perfectly. He was efficient and professional, and I wouldn’t have wanted anyone else to do the job.
If you want to be treated respectfully and like your problem matters, you want to buy your tub from someone who will go out of the way to make sure you are pleased with your purchase. We love our new tub and have no regrets, thanks to Mr. Bill and Shane.

I had a new liner installed in my inground pool this summer. The staff at Mr. Bills were very professional and friendly from the moment I contacted them for an estimate, to signing the contract and having the job completed on time.
Bill himself and two other workers came out to install the liner. And it is fantastic! It fits like a glove and is absolutely beautiful. I couldn’t be happier! I was very pleased with the overall cost for everything.
I chose the gulf coast/ tan seastone liner pattern for a more unique look. It’s just so cool looking. Reminds me of a Laguna the way the color fades from shimmering gold to Aqua as the water gets deeper.

Mr.Bill replaced our liner in our pool. They did it within a week and did an amazing job. They fixed all the problems another local pool company did when they did the installation. We are very happy we went with Mr. Bill’s Pools and Spas.

I bought a Hot tub in the fall, I am very happy I did. The staff at Mr Bills were very helpful and professional. We are new hot tub owners and had a lot of questions, they were patient and provided us with all the information we needed! Marian told us to come in any time for free water testing and we did! She took the time to explain step by step everyone was very helpful and pressure to work with. I would highly recommend Mr Bills pools

This business saved our pool. They fixed our filter within 24 hours and our pool is clean and running perfectly. We will never use anyone, but them from here on out. Other businesses in the area never even returned our calls.

I've had trouble finding a pool company locally that I didn't always get the impression I was bothering them by calling. Everyone else always feels like they are too busy to care or are angry they got stuck on cashier or phone duty that day.

Bills was pleasant on the phone and pleasant in person. Even though I had bought parts online and was trying to fix things myself. I look forward to hopefully bringing business back here.

We recently bought a home with a pool. We were unsure of pools condition ect. After calling several places Mr Bills was the only one who could come out before June or even answer our calls. We scheduled a pool opening. The two young men that came out were very nice. After inspecting the pool they noticed the skimmer was cracked, thus opening could not be completed. Mr Bills promptly ordered a new part and even showed up a week early to install it. Now we just have to get the pool filled and they promised to come right out to finish the opening. Very happy so far with the service at Mr Bills. They also have great with answering our 100’s of questions being new pool owners. Looking forward to using them for all our pool needs.

During these trying times the staff at Mr. Bills was just great. I needed information and chemicals for my daughters hot tub since she wanted to stay in the house. The staff not only promptly and courteously guided me, they made me feel like I knew exactly what was going on and that I was getting what I needed. Prices were reasonable and store was clean. Will not hesitate to visit again!

This is our first full summer with our pool and we have had nothing but issues trying to get the water quality where it should be. Mr. Bills staff was finally the first ones to really take the time to help us and talk us through what needed to be done. We are so appreciative and we will not go anywhere else. Thank you so much!

We have used Bill's Pools & Spas for a number of years. They installed a new liner, a new filter (from DE to Sand) a new heater and it has been a tremendous blessing. We also get our water tested each year with them which have kept our pool running efficiently. They always have given us great advice and we look forward to continue to shop there for our pool needs. Thanks, John E & Diane Murphy

I called Bill’s prior to store hours this morning, I received a prompt call back, and had a repair man at my house by 1pm to take a look at my hot tub (which was purchased from a different store). The problem was a minor one, literally a $5 fix. I am impressed by the prompt and professional service.

I AM OVER THE MOON happy with Mr Bill's Pools & Spas installation of my new pool liner. My pool looks better than when I first bought it. They got rid of the packing materials the new liner came in, as well as removing and getting rid of the old liner, hooking up the skimmer, the water return, and all the hoses, for the pump, the filter, and the heater. You would never even know that they had been here. BRAVO and THANK YOU Mr Bill's. I will always recommend you to anyone looking for service to their pool or spa.

I live half way between Norwich and Binghamton. I used the pool service in Norwich when I first got my pool (above ground Intex vinyl side 12x24 rectangle). I wouldn't buy a bag of shock from them. So glad I found Mr. Bill's! They get me going in the spring and if I have any questions, they have an answer and wonderful, phone service! A real person! So appreciate Mr. Bill's staff!

Mr Bill's pools And Spas saved our son's graduation party. We had purchased a very expensive pool from his competition and when the first thing went wrong with our pool and it collapsed the company did nothing to help us. But I called Mr Bill's Pools and he was there the next day assessing the damage and got the pool back up in action in 4 days. Since that time I have never used any service except Mr Bills Pools. We purchased a new pool from him 2 years ago and never worry anymore about the service and getting any products that are needed. . . Mr. Bill's is the best in sales and Service after the sale. THANK You Mr Bill's!

I purchased my hot-tub 5 years ago and haven't had any problems (Knock on wood!). The employees at the store are always helpful and get me what I need. They are fair and have good products/selections. I would recommend Mr. Bills Pools and Spas.

Mr. Bill installed our pool this summer (2018). Despite the rain every single day, he had a crew there working in and around the rain to get the job done as he promised. As a business owner myself, I would be frustrated with what I’m sure amounted to extra labor costs and time away from other projects, but they got the job done and it looks great.

Awesome service. Not sure what’s up with some of the bad reviews. Everything was smooth sailing all the way through. Had a pretty bad issue that could have cost a lot. Bill came right out and had a few ideas to try before replacing the liner and he was able to get me fixed for a couple of bucks instead of thousands. Would recommend them to anyone.

bill is the best chemist in the area to correct any water problems also had a new liner installed said id be the first of the year and i was

The Friendly and knowledgeable staff helped us, pool newbies, get our pool up and running. Our pool was dark green with tadpoles and they helped us get it crystal clear!! Can't thank you enough! They also have good prices on pool supplies and chemicals,, half that of walmart

Good selection to choose from and great deals too! Nice to see the owner Mr. Bill is also the guy on the commercial. I have recommended Mr. Bills pools and spas to everyone I know, he is a true professional and genuinely a nice guy.