O'Reilly Auto Parts

I wish I can rate 10 stars instead of five! I bought a headlight bulb from AutoZone and they were extremely rude and unprofessional and could not be bothered to help me put in my new light when I have never done it before. And my other headlight wasn't installed properly so I couldn't even see the road and was frantic. I am from out of town so I don't know anyone that could help me so my last bet was to just go to this O'Reilly's and I am so glad I did. The gentleman working, Max was so helpful and nice and with no hesitation helped me fix both of my bulbs at no charge. He was fast and efficient and the whole thing seemed effortless. Max totally made my night and definitely saved me from getting pulled over. So happy I'm able to see the road clearly again thank you again Max you are the best give this man a raise!!!!!!!!!

The best way I can describe my experience at O’Reilly’s is above and beyond. Rebecca, seriously saved my life and that isn’t an over exaggeration. I needed to have my car battery installed. Over the weekend I had gone to 4 different places and no one could help me. They all sold batteries but did not install batteries. I was having to jump my car every time I got into it.
I had to drive to the airport that Monday morning. So, I was pretty desperate when I showed up. She opened the door precisely at 7:30am, which I always appreciate punctuality.
She was the only one currently at the store and she wasn’t sure if she was going to be able to help me, she called over to the other O’Reilly’s in Kirkland they were unable to help. She could have told me that should couldn’t help and sent me somewhere else but she took the extra time and care and installed my battery.

Rebecca was super personable, efficient, friendly and her customer service skills were exceptional. She turned my stressful morning around by just doing a little extra and I was extremely appreciative her help.

On top of installing my battery she also saved me money. She informed me that O’Reilly’s actually gives you more money back for turning in your battery than Costco does. So, she installed my battery and I got some extra money back.

If you need anything auto related I would 100% recommend coming to this O’Reilly’s in Kirkland. If I ever need anything for my car you can bet, I will go here first.

Rebecca thanks for being AWESOME! Bam Bam and myself are super grateful!

My favorite place to go. Helpful stuff and super friendly. They always figured out and helped to find the problems on my both cars.

Can't say enough good things about O'Reilly's. No matter what city I'm in I have a great experience. At this location, Max was incredibly kind, patient, and educational whil helping me sort out my car problems. Awesome work. Thank u so much!

This is my is my "go to" parts store for all of my automotive needs. I pass 3 other competitors auto part stores on the way to this O'Reilly location. I always get what I need and if it's not in stock at the store, the staff makes sure I will get the part I need. The part will arrive in less than two days, sometime less than 24 hours or even better, later the same day picked up.grom another store. Top notch service and priced right, what more can a shade tree mechanic ask for.

I have two older rides that always seem to need parts. A 1965 F250 and a 1984 Jeep CJ7 and the store keep both of them running strong on the road.

Thank O'Reilly's team for keep me going.

Rebecca was exceptional helping ne by reading an error code, and guiding me on whether it was safe to drive back home to California. The Kirkland Hyundai dealer refused to help me when i arrived by 7am when they opened. Rebecca is the best!

Huge thank you to Matthew! My husband needed new wipers and headlights. Matthew remembered him from last time he was in and did not hesitate to install the new wipers and headlights. Thank you for excellent customer service! This is why we love this location and will always come back!

I had the best experience a costumer could ask for. I don't speak english too well, but thankfully Peter was there and he is fluent in portuguese, so helped finding the blink light for my 2010 Honda Fit.

It's always nice when someone can speak the same language as you, and provide us with such great help as he did! Will be coming here whenever need car stuff.

The nice woman and her coworker went above and beyond. Spent 20 minutes on us for a single transaction and called around to find additional information. The team helped us find the brake shoes we needed and all the tools to make it possible.

Lost a windshield wiper on the 405 in rainy weather. Pulled into O'Reilly and Rebecca found the wipers I needed and put them on for me. In and out with problem solved in about 10 minutes. I'm so grateful! Outstanding customer service!

Always very helpful. When my wife went there last week not only did they help her figure out which windshield wipers to buy but one of the employees ran out to the parking lot and put them on for her.

They helped me and my wife put on our windshield wipers, and even did an exchange for us when we had accidentally picked the wrong ones.
Truly very nice people who work here, and very considerate.

Amazing customer service!!! I called this morning to see if they had a bulb for my headlight on my Rav4, Matt answered the phone and was on it! He gave me multiple options to choose from. When I walked in the store he knew exactly why I was there, grabbed the part and even installed it for me! The other gentlemen who was working immediately came out when another customer walked in. Clearly this location takes pride in their customer service and it shows! Will definitely only be using this store for any automotive parts needs in the future! Thank you!!!

9/19/22 Updating to say that I had another amazing customer experience today. Zheer was attentive and friendly and showed me how to fix my issue for the next time it happens. Won’t go anywhere else!

Thank you to the staff at this O'Reilly's! They are so efficient and helpful. recently they helped me pick out new windshield wipers for my truck and put them on for me, along with helping me today to pick out and get new wipers for my moms vehicle! You guys are awesome thank you so much!!

I lost a battery lead nut for my motorcycle, and these guys were able to quickly find the (very rare) piece sitting in a spare parts bin in the back. It saved my day! Now I have my bike back up and running. I've been coming here for years and they've consistently given me a very helpful experience. Can't recommend them higher.

Rebecca is an all-star of this team she personally came and helped me get my headlight bulb out which she struggled to get it because it hadn't been done in forever and help me put it in and was amazing attitude and I wish I could have done more to help her and I would have happily but she deserves all the praise of this team this is they were such wonderful group

Received knowledgeable, friendly and helpful assistance here to help me decide whether to replace my air filter with the high performance K&N, or a less expensive paper filter. The K&N lifetime filter wins hands down, by the way, in just about any way you want to calculate the savings. I changed out my filter in the parking lot to confirm I had the right size, and the guy behind the counter even offered me disposable gloves to protect my hands. I'd just come from the dealership that changed the oil and alerted me to the dirty filter. The dealer's price for a replacement air filter, installed, was twice the price of a regular paper filter at O'Reilly's. For $5 more, I got the lifetime K&N filter (which the dealership does not sell) and installed it myself.

Called them on the phone, got Zack Hertz and he was the most helpful O Reilly's service I've ever had. Had a stuck oil filter and he gave me several creative ways to get it unstuck from his experience at past places, and I got it unstuck! Thanks to him I completed my first oil change!

Thanks again and keep up the great service!

I needed specific windshield wipers for my jeep. Found the ones I needed with the assistance of a young man working there. He was polite, efficient and even replaced the old wipers with the new. Great experience. Great employee. Definitely a five star rating

Staff is helpful and very friendly. Store is clean and well organized. The delivery guy with grey hair is a riot, if you're lucky enough to find him in the store and not out on a run. The other Kirkland location is closer to me, but the people at Totem Lake make it worth going the extra mile or two.