Advance Auto Parts

Chris took care of me!!! He was very kind, attentive and friendly. I explain myself and help with the problem with the battery of my car. Although he was alone in the store, he never stopped smiling and being polite. I recommend having more staff in the store. They have a large and comfortable parking lot. And a wide variety of tools at very good prices, the area is clean and tidy! 👍🏻😉

There are helpful and knowledgeable staff at this location. Recently, I was looking for a replacement headlight and I asked ay the counter about the correct size/style for my car. Not only did the staff member tell me and then bring me what I asked for from the aisle, but they suggested that I buy two for similar brightness and so the other one wouldn't burn out so soon. This was possibly just an upsell, but certainly a helpful and logical one. Plus, I was out of the store and on my way in less than five minutes. Great service!

The manager at this store was very prompt and responsive in checking my car battery. It tested defective and he promptly replaced it with a new battery under warranty. The staff was very helpful. Thanks.

I needed a new battery. They tested mine and had a new one installed quickly. I was in and out in 15 minutes and they were very friendly and nice.

Employee named Ivory earned this 5 star rating

The staff has been knowledgeable and helpful in every question, and expanding on my inquiries to help fill in some of my missing knowledge

I stopped in for a new battery and had a great experience. I was helped by Ivy who was very professional and extremely helpful. I wasn't expecting this level of service from a store. Ivy walked me to my car tools in hand, installed my new battery and took the battery core back for a credit. I recommend Advance Auto Herndon because everyone is friendly and helpful!

I was helped by Ivy who, assisted me nearly as soon as I walked in the door. she was very professional and quite friendly, making me feel very welcome. She even signed me up with my phone number and saved me $5 off my purchase. I will definitely come to this location again as a customer for future parts just because of this experience with her.

Super helpful when checking parts are for your make and model.

Mrs Ivy Hall,
You are awesome!
In spite of your knee pain, you kneeled on the ground to diagnose the malfunction.

Great experience with Jorge, came for a weekend and ended up experiencing a coolant leak. Jorge took the time to help me fix my car and got it back to running properly. Definitely do not get the same experience back home. Would definitely recommend

Came in for a battery check and got great service from Steve and Jeff with the testing and installing a new battery. They even helped out when there were some issues after the install and worked to get everything in order. Great stuff overall.

Good Selection of Products and Friendly Staff!

I spoke with Caroline about getting new brake shoes for my car then came back for a refund because I bought the wrong product. She was more than helpful, very polite and patient with me. I really appreciate her attitude and generosity .

Great experience, My car battery having issues, store manager Ryan understood my problem patiently and helped me swapping the battery . Thanks

Excellent service and very fast. Jorge was super nice and helped us get the right replacement battery and installed it very quickly. Highly recommend this Advanced Auto.

Thanks Steve! Truck sounded louder than usual. Steve came out to look, told me my catalytic converter had been stolen. Talked options with me, referred me to Meineke in Sterling. All around great experience for a lousy happening.

Jacob handled my battery replacement + installation today. He was super prompt, friendly, courteous, and went above and beyond with the installation. Thank you, Jacob, for a job well done!

At 815pm I needed my gf's alternator and battery checked. One employee told me, it was too late and to come back tomorrow. I asked for the equipment and tried to run the tests myself. I was able to run one, but it didnt give me an answer. Another employee (Ron) walked out w/ another customer, when he was done, I asked him for help. Ron was extremely polite and knowledgeable. He was more than happy to assist us, walked us through the tests, what he was doing, what we should see, what he found. He also suggested what part to buy and why. I've been a long term customer and this was nearly my last until Ron stepped into the picture.

Very helpful! This particular visit the guy helping me went above and beyond! Always super service every time I go. Friendly when answering questions and patient. Definitely recommended!!

Noah is amazing! He is very professional and has exceptional customer service.