Subway

I go out of my way to go to this subway specifically because it is the only one within a wide radius of the area that is 1) clean, 2) kind & professional, 3) food taste actually fresh! The other subways in the Kyle & Buda area do not even come close to comparing to this location. Sidney does a phenomenal job is providing genuine customer service & take the cleanliness of her store seriously and is intentional about every precaution for a clean experience from the actual sandwich making to the store itself. Sidney always has the kindest smile to greet customers and truly cares about subway as a brand! This is really something you don’t see anymore as everyone has started to accept terrible service as the norm, especially at a Subway, but Sidney makes sure hospitality is alive and well. I will always take the extra time & miles to make my purchase at this location because of all the effort that Sidney & her team puts into the store! Thanks for all your hard work Sidney!

12/02/21
Update: I went back to the store on Thursday December 2nd and it would appear the store is under new management. I explained my situation and the new manager, a very polite gentleman was very professional and although he didn't know what the policy was or the issue he was happy to remake the order for me and apologized for the previous issue I had. I haven't tried the food yet but it looked fresh and I am going to have to say even though it may have been a bad experience before try the store again now that they are under new managenent.
Original Review 11/24/21
If I could give this half a star I would. I placed an order on the app and I am due a refund of $20.54 and a reimbursement of my $2.00 coupon that was used for an order. On Wed Nov 24th 2021 I ordered on the app and looked up the store info. The information for that store's location said they were closing at 4:00pm. I placed my order at 3:10pm and the order kept saying processing. At 3:30 I went to the store and the sign on the door said they were closing at 3:pm. I banged on the door to get the attention of the staff who were still in the building and a girl with short brown hair gave me an attitude and said she didnt get the order and that she wasn't making the order. I explained that I had already been billed and she said I would be refunded within 24 hours. I was not refunded and I also think it was very unprofessional the way I was treated and the attitude I received from the employee who answered the door. Her apathetic response was so intentional it was almost as if she was trying to provoke me. I told her have a blessed day and left with a truly felt God bless you but she was really doing all she could to get a rise out of me while I was trying to explain to her what hapoened. She made no attempt to help or understand and said she couldn't help and that oh well. it wasn't her problem and that I could wait for my money to be returned. She said she couldn't do anything to help and she claimed she never got the order so she refused to make it even though I could show it to her on my phone. The whole experience was extremely off putting and I have been a Subway rewards member for years.

Love Teriyaki sandwiches and always 😋 happy to eat them every time

Not sure it's because we order inside but this is a great subway location. We come often and have never had any service or food issues. Employees are always friendly as well.

The sandwiches were very well made and the restaurant was very clean. The staff was super friendly which really made my day.

Great food. Great staff. Very friendly floors were mopped and bathroom was clean. Will definitely be coming back.

Very friendly staff. Talked to my daughter and had her laughing. Always our go to on practice nights.

Good and clean, got a great sandwich very quickly.

My youngest really loves Subway and his favorite is this location. My kiddo is 8 & for him to realize the kind staff, quality of clean, & food preparation is a pretty big deal.

Thank you for the kind gentleman that work today 3/23 at 9:45 . Kind and clean area and mindful .
Thank you 😊

Great sandwich, super healthy. And the two lady’s working are polite and get the job done very well!

Great staff, very friendly what more do you want. Food was great! Subway perfection.

How could ya go wrong with subway. Healthy, decent priced, and these girls are quick to get your order out.

Excellent! Was delicious, attentive staff, very clean. I highly recommend it.

Place was packed , lady behind counter showed real management skills and hustle.

Always fast, fresh, reasonably priced, and the staff is very friendly :)

Yum yum so very fresh and delicious.

Very friendly and clean..love subway 😍

Always clean and the lines are quick

Love this location will not go to another.