High Country Community Health

I am terrified of the dentist. It isn't just a fear it's a true phobia. There have been times that dentists have refused to treat me because my heart rate and blood pressure got too high for them to safely do so. It's an unfounded fear I admit, but it's been there most of my life. Yesterday I had to have a tooth pulled and those old fears were going strong. High Country Dental Clinic worked with me to help ease my fears and the appointment was absolutely painless and a very positive experience. I highly recommend. I even scheduled a cleaning appointment!

I had my very first visit here today and I am in awe of how kind and polite Dr. Greene and his dental assistant Megan were. I have very bad anxiety when it comes to dentists and they made my visit such a pleasure. Very happy I chose this practice for my dental work!

I was worried based on the previous reviews here. I am disabled and on limited income. I am blessed to have Medicaid so when I had an agonizing absessed tooth last Fall, I called here and was seen within a few days, but the tooth needed to be extracted and it took almost 6 months to get back into the scheduled extraction date they gave me. They said they would call me in earlier if anyone canceled but they never did. About an hour before the appt, the dentist called me asking if I had take my pre meds due to heart issues, I had not. I did not know I needed to do so. They had a cancelation later that evening so they called the meds in and pulled the tooth out with no issues. I have never had a tooth removed that did not hurt afterwards. THIS WAS THE BEST DENTIST I HAVE EVER SEEN. No pain afterwards, good care and careful care of patients with heart issues. THE BAD PART-- THEY WOULD NOT TAKE ME ON AS A PATIENT. SAD BUT GLAD THAT TOOTH IS OUT.

Dr. Green (Greene?) greatly exceeded my expectations! Minimal wait time, thorough explanations, very friendly, more than willing to help, respect, above and beyond the usual service. Highly recommended :-)

The dentist saw my daughter for my daughter’s very first dentist appointment. The dentist was able to put my daughter at ease and make this a pleasant experience for her. A great experience all around!

Staff is friendly and helpful They always help me in my time of need I'm very Thankful for that!

Dr.Green and Jill couldn’t have been more AMAZING!!

Very professional experience.

Friendly, competent staff. Fixed me right up.

Wish I could give 0 stars. This office is literally terrible with making you feel comfortable.

I had originally scheduled an appointment because I hadn’t been in years after back to back pregnancies. I ended up having a few cavities (which I expected).

They had me come in separate appointments for each cavity and every time I was greeted with the worst bedside manner.

At the first appointment, I figured it was just a bad day, because who doesn’t get bad days? But each appointment, the dentist would walk in and not say a word. I was never informed what was happening or what to expect. There was also a level of embarrassment regarding the cavities. The way it was discussed between the dentist and dental hygienist was awful. Definitely not an office to visit if you’re afraid of the dentist, because there is no friendly, positive chit chat.

I use to go here all the time. My last visit resulted in my not ever coming back. My teeth aren't the best that's why I come to get them fix. The dentist looked at me a told me I was wasting time and money sitting in that chair. Why would you say that to a customer who is paying you to fix there teeth.

I am an honorably discharged disabled veteran who needed an old crown fixed, the doctor’s office assured me they could help on the day of my appointment since I was self pay so I waited a week. When I arrived for my appointment the office was not busy nor was it at my departure. I had about five minutes with the dentist before she said they were not going to be any help during visit due time constraints. I asked why and explained how long I had been waiting, I asked if a simple filling could be completed so I could eat a normal meal tonight and I was refused service. The dentist insisted I leave because I was shaky, I explained the disability and asked when they could help since it was not happening today and I was told I could not come back to the office.

I am personally a qualified mental health professional capable of maintaining my bearing, previously employed by Oregon DSS and the situation was explain by a doctor of psychology over the phone to no avail. The dentist willfully provoked my anxiety by disappearing with my phone after being asked not to and by refusing service to a disabled person due their disability.

I will be contacting attorneys and the district representative’s veterans aid. I was will also be making formal written complaints to the local Social Services regarding the doctors behaviors when I am done experiencing symptoms triggered by the above mentioned, it can take a while.. I would urge the clinic not to lose any audio or video of the incident they may have captured.

One star because the front desk staff and dental assistants were wonderful as all needs were thoroughly explained and discussed with said staff before the appointment was made.

As others have stated accurately, they don't answer the phone and don't plan on them calling back, because they don't, ever.

Generally speaking when someone has a dental issue a dentist would tell them they shouldn't be waiting days, weeks, or indefinitely just to find out if they can get an appointment or need to go somewhere else. However here you can plan on waiting on them until you eventually realize you're going to have to make another choice.

Apparently they've either made so much money they don't need to schedule any more people, they've outright given up, or they simply have no sense of business responsibility and couldn't care less about the circumstances of people reaching out to them for help.

Don't answere phone when you finally get an appointment all they do is one xray and referrals they couldn't get referral done right so I wasted my time. They do no work in office even though giving you a paper telling you what they do. Can't get cleanings or anything it is a scam office just taking money alot of money for an xray and referral. if you can even get a referral.

Unprofessional- called to get a cleaning and to get there and be told that they didn't put that in their charts so had to reschedule and it won't be for another three months. Multiple issues with waiting too long in waiting area and receptionists not appropriately documenting correct information- waste of time and doesn't help with preventative care

Don't cancel appointments just because someone's number has changed. I have been waiting months for a root canal. My face hurts. Now I have to wait a few more months because of something I wasn't even aware of. I am just glad I called before making that hour drive there. So very upsetting.

Rude girl answered phone, all I needed was a crown glued back on. Told me one appt just to look at it, another to fix it! Two dr. fees for a 15 min. procedure. Greedy doctors!

They never answer the phone and Never return your call,been two weeks trying to get a painful tooth pulled,keep getting their voice mail and no one ever calls you back