Bug Out

We were staying at an Airbnb and found a bed bug. Before reporting it, I looked up this business for an expert to identify it. Brodie was on his way to a job, but stopped when I pulled in to help me out. He went out of his way to give me some tips on how to save our stuff since we were traveling from Michigan. I highly recommend this business and so appreciate what Brodie did for me that day.

We are very pleased. Gabriel let us know what time they planned on coming, He and Evan showed on time and were very professional! They also offered additional advice as to where mice were coming in and did exclusion work while they were here. This is the second time they have treated our house, we noticed a reduction in the bugs and spiders after the first treatment. Would highly recommend them to anyone!

We’ve had Mc Neely take care of our mountain home in Boone for 2 years now. We had rodents issues, as well as ants and other bugs. The rodents problem went away in a few months, they don’t go in the house anymore, as the outside baits seem to take care of that. No more ants at windows; insects in the house are fewer and don’t last.
We only had 2 technicians so far and we are very pleased with their service. The current technician, Benny, is great to work with, very responsive, very professional and reliable.
We highly recommend McNeely’s services. Thank you for all you did for us so far.

In the past year we have used 3 different types of pest control with the McNeely Company, and were very pleased with all of them. When critters were in our attic, the wildlife division promptly attended to the problem. We also have the termite bait stations and quarterly pest control services which put our mind at ease. Benny is a professional and personable agent who is reliable and aims to handle any needs or concerns we have.

This company is awesome! Priced less than Terminex or Orken, but with fantastic service. They sprayed for our ant infestation last Spring and they haven’t came back yet! A very satisfied customer!

McNeely has been great at keeping our Mountain House pest free. Even with this being our 2nd home they found the right solution and communication and response time is friendly and professional.

Contractor needing a pre treat. They were very professional and timely.

Excellent business...they arrived the same day and were especially helpful and professional.

Very professional and knowledgeable. They arrived on time and were prepared to help in any way possible.

They were very good to come out. when they said they would.And did a good job for a fair price.

Very professional and easy to work with and they got the groundhog!

Very thorough and helpful. Would recommend!

Great personalized sercicey

Great pest control business

I have a rental property in Banner Elk that potentially had bed bugs and needed to have the property inspected and treated quickly since the property is occupied and they have small child.
I got an apt for inspection right away and Bryan came out quickly. He was very professional and thorough. I really liked him and thought that the rest of the process would be like this, and be a great experience.
Unfortunately, it was all downhill from there. Bryan said it would probably take about a week to get someone out. After two days, without hearing anything about a treatment appointment, I called left a message with a representative, heard nothing. I called back again the following day, and asked to speak with the scheduling department, but they won’t allow you to speak with the scheduling department.
I contacted Bryan , and he said he would leave a message with management and have someone call me and let them know it was urgent because we had a small child in the property. After waiting a week at this point, and still not hearing anything back, I attempted to call a representative, once again, and still could only leave a message and not speak with the scheduling department. The following day I heard from Bryan, the inspector, and he said that a Matt would be calling me that day to schedule an appointment, and that has been another week since that happened and I’ve still heard nothing.
It has now been over two weeks since the inspection, and I still haven’t gotten an appointment scheduled for treatment. If this is how they conduct business, I don’t know how they will continue to be in business. I have already contacted a local company and they’ve come out for the inspection and treatment in less than a week.
If you’re in need of pest control, do yourself a favor and call A-1 Pest Control. They are a locally, family owned business and provide a thorough and professional service at a very reasonable price. They charged half the price of Bug Out, and actually got my property treated without a hassle!

If you’re battling a bedbug infestation, you may be wondering if you should use a pest control service to get rid of them. Let me tell you why you should not, as per my experience:
We called McNeely’s, now known as Bug Out, to eradicate our bed bugs via a heat treat on the house. We thought they might be able to handle it as a smaller, local company. Turns out they are owned by the same UK 🇬🇧 company as Terminex. They charge by the square foot, so for our 1150 square foot home, that’s $3600. By the way, if you haven’t paid them in a month, whether your bugs are gone or not, they’ll charge you $50 each month thereafter.
We had 2 heat treats, neither of which did any good. We could feel bites within 24 hours of both heat treats. When I asked how they treated the couch, they said they don’t treat any furniture. FYI, if they’re not going to treat your furniture, they aren’t going to get rid of the bugs. They use only a perimeter treat of Crossfire and heat treat.
On top of that, one of the technicians broke our window. Though McNeely’s said their insurance would take care of it, we have yet to hear from them or have had them return our calls, and it’s been 5 months.
My suggestion is for you to do it yourself. Watch Green Akers Pest Control Channel on YouTube. Get some Cimexa and Crossfire which is what McNeely’s uses (but be careful and use as directed). Do it yourself, and save thousands. They can’t/won’t help you anyway. Don’t get scammed like we did.

Edited to say: This lovely reply from the owner has, unsurprisingly, not been followed through on. They have not reached out to me at all. I’ll edit again if that changes or if they pay for the damages they caused.

Showed up on the wrong day than the date I was given and did THOUSANDS OF DOLLARS in damages to my personal property not to mention damages to my apartment. The guy Charles over the crew said he would take personal responsibility for my stuff and making sure nothing was damaged. I've called the office and they say they wont talk to tenants only landlords but the landlord says to talk to them. Now the office is saying that they have no record of being here. Charles admitted after I finally got in touch with him that he did say he took responsibility and I sent him photos of the personal property damage. Now he wont talk to me either. I have recordings of the phone call I had with Charles about the damages and I have witnesses to what he said about taking responsibility. I have contacted an attorney about this since they wont replace what they damaged. I do not recommend using them.