AT&T Store

Gabe was a delight. We came in and he fixed my phone that I had been struggling with for 3 weeks. Then we decided to upgrade to a newer phone. He also took care of that. Gave us all the accessories we needed and all done in such a timely manner. Look forward to Gabe being our go to guy. Wonderful experience that day 😊

A previous 1-star rating has now been elevated to a 5-star rating, thanks to the exceptional service provided by two standout representatives: Shawn and Christian. Recently, I made the decision to return to AT&T after a stint with Verizon. My switch to Verizon initially stemmed from a frustrating service-related experience at AT&T, where I encountered issues with in-store assistance. Despite knowing that my concern could typically be resolved in-store (thanks to previous successful visits), I found myself in a predicament. Usually, I would seek assistance from Shawn, whose exceptional skills and unwavering kindness always left me impressed. However, on this particular visit, Shawn was unavailable, and the manager on duty informed me that they couldn't address my service issue. This left me feeling neglected, a stark contrast to my previous positive encounters. Given the demands of my business, prompt assistance is crucial. Consequently, I made the switch to Verizon.

However, my experience with Verizon's business account services has become increasingly unsatisfactory. Faced with this frustration, I decided to reach out to Shawn at AT&T, knowing that his expertise and dedication would ensure a smooth transition back. I scheduled an appointment with him to explore my options for transferring my accounts, confident that he would provide the same exceptional service I had come to expect. Shawn's commitment to understanding and addressing my needs, coupled with his exceptional interpersonal skills, set him apart. His genuine care for his clients is a quality that cannot be taught; it is innate. It is this genuine care that ultimately led me back to AT&T. When doing business, I want to work with someone who not only values my business but also genuinely cares about my satisfaction. Shawn embodies these qualities, making him the ideal person to entrust with my business needs. Additionally, I know if Shawn is not available, I can entrust the same service from Christian. As long as these two have my back, I foresee no issues with keeping business and entrusting AT&T with my business.

I have been an ATT customer for quite a few years now. I have purchased phones online through ATT and through Samsung. Both times there were issues with ATT customer service representatives trying to not honor the terms of the deal they had. I went to the store instead of spending hours on the phone with reps who were not capable of performing their jobs. At the store, Shawn Joseph was the one who helped me take care of the issues. He is the only reason I am still with ATT. I will only buy in store now, and only from Shawn. He is always willing and able to help with any questions or concerns about my phone, service or accesories. He does such a great job, that anytime I go there, there are other customers waiting for Shawn to take care of them as well. He is the most knowledgeable and friendly employee there. I've never witnessed a person in such demand by customers (Shawn), that they are willing to wait twice as long for service just to have him specifically take care of them. ATT is lucky to have Shawn Joseph.

The employee Shawn Joseph was a pleasure to have help me. He was energetic had good vibes and kept making me laugh. He even thanked me for being so nice and patient(phone transfers take awhile sometimes.) I took his business card hoping I'd receive this survey so I could praise him.

I don’t remember the last time I felt one of these out but I felt overly compelled to make this one

Betty was Outstanding!!! She resolved our account issues we got through the third party service we used at wal mart, we had no way to access anything in our account but she knew exactly what we needed, let us know every step she was going to take & went even further to make sure we got any discounts or offers we might have missed out on in the wal mart rep's hasty lack of service & there were a few!! I would Absolutely do service with Betty again & again just for the above & beyond customer service & knowledge of her craft!! 😁

Sean was the employee who helped me navigate new updates to my 4 phones. He was very friendly and upbeat! He also was helpful with an identity they issue I have with Uverse. I have been dealing with Sean for many years, and he always remembers me. I wouldn’t deal with anyone else. Thank you Sean, for everything you do for me!

My visit was a pleasure. They were efficient, polite and handled my transaction like professionals.

Shawn Joseph worked tirelessly to transfer me back to AT&T and signed up for First Net after I foolishly went briefly to Spectrum. He went above and beyond despite technical issues getting me off the other carrier and back with AT&T. Whenever we have had any issue for over 15 years Shawn has been our Go To representative at the Queensbury store. He is not only knowledgeable, he is also personable, fun and respectful. He is an asset to the Queensbury store.

My experience at the AT&T store in Queensbury, NY was excellent. Shawn Joseph could not have been more helpful!!!!!😊

I had an appointment for Monday to upgrade, I called Saturday evening and spoke with Jeremy, he asked if I could come in Sunday and he told me to come in at 11am. I got there right at 11. He had me upgraded and in and out in less than an hour. I seriously couldn’t have asked for a more pleasurable experience. He helped with everything and anything I had questions about. Everyone there is friendly and Jeremy definitely went above and beyond to help me. I’ve been a customer for 6 years and will remain there for many to come.

Man oh man was super happy with the service! This man Ryan Pangiarella was truly great! From the moment I walked in to the moment I left he took care of me! I left with two phones! iPhone 14 and iPhone 14+! Great person and enjoyed being in there! I am totally satisfied with the customer service giving! The manager was an awesome man as well!! They took care of me and Ryan sold me!! Loved it and hope they get a great reward!! Thanks again and totally thankful!!

I worked with Gabriel and was treated like a friend. He was very informative, gave me a heads up about a small fee I may see on my first bill. The people at this store go out of their way to be helpful and honest. 10/10 would recommend!

I highly recommend the AT&T here in Queensbury. Jeremy is an excellent employee to work with. He deserves a promotion! He listens well and assists you with any needs. Rest assured that you are receiving the greatest deal and service when you come to this location. 10/10 experience and I will send anybody I know here. Thanks, Jeremy!

I went to this ATnT store after having some horrible experiences with Spectrum. I did have to wait a long time due to it seemed everyone wanted to go to ATnT yesterday. When it was my turn, the representative named Ryan was super helpful and very understanding with the situation I was in. One thing that made me respect Ryan was when he was going over extra options to buy like all sales reps do, when I stated I did not want extra, he didn't push the sales. He respected what I came in for and helped me get the best deals and services. Thabk you Ryan and the entire team who worked between noon and 8 pm yesterday. It did take 8 hours to figure out all the issues but everyone who helped me yesterday from the Manager to Ryan to the two ladies running around helping me and everyone and the lasy guy I met who helped me set up a flip phone as well, (I apologize I dint remeber everyone's names) bit thank you for making a four month nightmare considerably better and for helping me when Spectrum refused to.

Was greeted promptly billing modified quickly. Super survice.

Came by to work out phone upgrade options and Shawn was absolutely fantastic and helpful. He's there to sell you exactly what you need. I honestly have only experienced that kind of service and personality from Apple employees in the past. Highly recommend stopping by and asking for him.

I wanted to say how amazing Cody is. He spent most of his shift helping my mother and I transfer a phone to a cell phone plan there. Even with the difficulties of the other carrier and the frustration it caused he really stepped up and helped make this transition work out. He really went above and beyond to help get the problem resolved that the other carrier caused. Thank you will never truly be enough!

We had such a great experience at AT&T. Amber was so helpful and got us set up with new service. We were running away from StraightTalk, and she did a great job facilitating that. Thanks, Amber!!

Best AT&T store you could ever find ! Very clean, organized, amazing selections, easy to navigate and the staff are beyond professional. SHOUTOUT to Christine and her team. She helped me make the best decision possible when it came to selecting the perfect phones for my family. She’s extremely knowledgeable about it all. Guided me through all the different plans and information to best fit my situation. She has the sweetest voice and always kept a smile on her face. Definitely recommend coming to this store. They go above and beyond with their clients. THANK YOU !

Carly was so awesome and very helpful, they’re lucky to have her! Ryan helped finish off the job and was friendly and helpful as well. Much appreciated!!