T-Mobile Authorized Retailer

The manager Maegan has been amazing through all my interactions. She has went above and beyond her job. Each visit had to take time but the atmosphere was so welcoming, it did not feel long.

I will definitely go back. Maegan and Leora was cool as ever.

I travel out of my way just to come to this store when JOSH is here he is so knowledgeable and welcoming he can put the fire out in an upset customer with his professionalism! He’s so patient and willing to go the extra mile. Maegan the store manager is also the go to very pleasant and has a willingness to assist with grace and patience. Again this is nowhere near home but this is my T-Mobile home!

So we have been having an issue with our account for almost a week. Customer service has been no help. We walked into the store here by North Lake Mall and Maegan who works here helped us in less than 15 mins. She is amazing! She stopped us from leaving T-mobile and was so personable the entire time. She made us feel valued and appreciated as customers even when multiple customer service reps from T-mobile customer service made us feel bad and unvalued. I’m grateful.

I went to 2 different locations and none of them were able to help me. This location was different. The manager and Joshua went above and beyond to help me.

Great customer service. Good attention to detail

Nothing but smiles from the kind gentleman at the front Mason😊 he was extremely professional, polite, and quick to fix my issues! Thank you T-mobile!

Mason and Joshua was very helpful Great Job

I’ve been a TMOBILE customer for 18 years. I originally came to this location to upgrade and add a 2nd line of service. We were greeted at the door with a smile and warm welcome. Bobby and Dwight were helping someone else, so we waited patiently, we wanted the iphone12 128GB, but once they started helping us we discovered they were out of stock, no big deal, we thanked them and went to the store that was in the mall right behind this store.
WOW. The second store was suuuuuuch an opposite experience. I won’t go into that too much, but just know that they were trying to swindle me out of more money by bundling and quoting higher costs and adding accessories that I didn’t ask for (but was going to buy anyway). They also lied on their own company saying that if I ordered online that there would be hidden fees and stuff. So I left

We went back to this store here, was greeted warmly again, and TAKEN CARE OF LIKE I WAS THR CEOS SON! Omg! They presented all the pricing and deals. Took so much care of us. and then when the office got full of other customers, they didn’t make us feel rushed! We got our phones and accessories and got the service that TMOBILE us known for since I’ve had them for 18 years! Thank you Bobby and Dwight

The entire staff in this store is absolutely amazing! I had a horrendous experience at the sprint store on W.T. Harris and Mateo helped fix every issue we’ve had! I appreciate the atmosphere and the friendliness of everyone! I definitely recommend you come here!

Came to the sprint store to change my phone
Was greeted by employee Fernando , did not have to wait , he attended to all my concern , set up my phone it took a little while, he was very patient and work with me he show me all the step and in few hours my phone was set up and good to go.
Thank you Fernando Delgado for working with me and for a great customer service the best ever.

Love the people at this Sprint store!
Starting number one with Tyshion, Dafne. They both were instrumental to take stress off of our day. I had several issues and they both took their time with me helping me with all of them. Not only that but pleasant and professional people to talk to.Some times we don’t often have those great experiences but this was one of them. I plan on going to that store and that store only moving forward. Moreover, I’m sending as many people as I can to Sprint, at that store particularly because of the great relationships we were established. God Bless, Pastor Theo

Lately I had become a little bit fed up with Sprint customer service, mostly over the telephone. I have over the past year had to travel to 2 different stores to get 1 issue fixed. Well Mateo and Lamar were FANTASTIC! Not only did they take the time out to explain everything to me with my IPHONE issue, but helped me with a 2nd phone on my plan!! Something I had called about LITERALLY 6 times in the past year, fixed. These guys made my visit entertaining, fun and educational. After a hard day at work I couldn't of asked for more. Knowledgeable and customer service orientated, and treated me like a real live person...they were EPIC! I would strongly recommend that if you have an issue check these 2 out! They truly are great. Because of them, I didn't walk over to AT&T.

Came in to buy a case and screen protector for my new phone. The gentleman that assisted me was extremely helpful. His manager was as well.

Definitely will come back to this store for future purchases

Mary R., the manager of this store was very freindly, helpful, and determine to solve our problem. She work with us for almost 2 hours till the problem was solved. I am so happly with the outcome; therefore, I will recommend all my family and friends to visit this store to buy what they need and to do business with them. Thank you very much

Lamar and Shelby were super helpful! They were willing to do whatever possible to get my phone up and working. Great customer service! Would definitely come back to this location.

AWESOME customer service!!! porcha was very helpful and patient while assisting me. I definitely left satisfied ;)

The manager, Mary, was knowledgeable and friendly. The staff did everything they could to help myself and my family with our new lines and transferring our information. Will definitely be back to this location for any future needs!

This is the BEST store out of ALL the stores I've been to. Mary the manager, Mateo and Douglas are very professional and knowledgeable about the Sprint products. I love and suggest this store to Anyone.

Amazing customer service!!! Robert & Tyshion were very helpful through everything. Made me laugh the whole time I was in there. Would recommend this place hands down, over “University”👍😜💁

After receiving little to no help at the other two locations close by, I came into this location. They were very helpful and friendly and solved my issue in short order.