AT&T Store

This AT&T experience was the best I've had yet! I had my entire family with me including the kiddos and everyone was welcome. I've been with AT&T for over a decade and was getting a little disappointed with the raise in cost, but Javier explained all my options and was quick to make sure I got the discounts I deserve! He was very personable, as was the Assistant Manager, Laura. We left more knowledgeable about our devices and 100% satisfied with the customer service! 10/10!

I cannot express enough how wonderful of service we received from Javier!! He has been amazingly exceptional!! We had some issues and he has worked with us the entire time!! He got everything worked out. Customer service these days has been lost but Javier has brought it back to life!! Thank you again Javier for everything and all the exceptional customer service you have provided to us!! We appreciate you more than you know!!

Work with Javiar at the Pueblo store he was amazing we are a Nonprofit and we have been asking for help with our tax deduction on our bill he was the first one to explain why we have not been getting it . He took the time to explain things and really cared . This is customer service . Need to train people at T- mobile who still have not unlocked my phone that we have paid for .

The Service there in Store was Great I had 3 people help me with my Phone nd They Fixed it.. Very Much Appreciated 5-22-24

Connie was very polite, knowledgeable, and helpful with the issues I needed assistance with. I recommend her for all your AT&T needs.

I had a heating problem with my phone of almost a year. They sent me new one and I took it into the franchise store.
The young man came out the door and offered me a hand up the step and into the store. I explained that I needed to transfer the information from my problem phone to the replacement
He started the process and answered the questions that I had. While we were waiting for the procedure to complete, the store started to fill up. He asked if he could help someone else. He would keep checking on me.
After few minutes he came over and said we had fifteen mins. And he asked if I needed anything. No I was just fine.
After a few minutes another person named Linda came over, checked how much the left. I asked about my guarantee and insurance. She gave great information I felt it was a seamless exchange an I believe there two customers and I think maybe three that had good experiences. Linda helped get my return phone in the return boxes
And I was off. Thanks for the team work guys.

I recently (Sept 2023) wanted to purchase a new iPhone and until I walked into this AT&T store and worked with Connie, it was frustrating — to say the least! But Connie and her colleagues were super helpful, available in the purchase & set up process, she and they are superb problem solvers, plus personable, knowledgeable, efficient — just all around excellent! I can fully and heartily recommend this AT&T store on Pueblo’s north side!

I was greeted as I walked in the door and only waited for a couple minutes before a staff member invited me over to a table to help me upgrade my phone. The staff were patient , knowledgeable and friendly while I was in the store. The two staff members that helped setup my phone and complete my sale were very knowledgeable and helpful. The manager also came over to make sure everything was going well. Overall it was a great experience!

The store manager Jorge was a huge help and did everything he could to help fix my issue, great workers

Connie at AT&T in Pueblo was great! Ask for her or Jorge next time you need to have anything done.

Desiree quickly helped me setup a couple of Apple Watches on my plan. She is so polite & helpful. She was rocking it at multi tasking helping me and checking other customers in. I was in and out super quick. I will definitely be back! Thank you.

Nothing but great things to say about the customer service at this store. We have had some fraudulent activities on our account, Connie has been soooooo very patient and extremely helpful to us in this situation. Will always be an ATT customer with service like this. Thanks Connie we appreciate you!

I would just like to give a huge Kudos to Javier at the AT&T store in Pueblo Co for helping me out so very very much! His expertise and knowledge was Superb! I was so gonna close this account but after Javier helped me I have changed my mind. THANK YOU Javier for being so awesome and being such a huge help!!!! He helped me with my bill he set me up for first responder discount in which I was told would happen and it didnt I would totally say if your needing any help with your bill or questions come see Javier absolutely the BEST!!!! THANK YOU AGAIN!!!! A very satisfied customer! Debbie Garcia

Had a fantastic experience here. The staff was observed being kind and courteous to everyone in the store. Specifically Desiree was fantastic to work with. She not only assisted us with swapping out SIM cards but she helped me upgrade my plan at my request without being pushy. This experience today changed my outlook on the entire company. I will be back.

Jorge vieyto great customer service and very helpful he will go above and beyond to help out every time.

Connie was very helpful during my visit. I was having issues with AT&T and getting a new phone. she took care of the situation and Got me out the door!

Jennifer Deherrera is a rock star she always goes above and beyond to help out that’s why I keep coming back. Thank you for all your help!!!

Jennifer was incredibly helpful making some plan changes and helping me purchase a device. I didn’t even make an appointment and she quickly and efficiently helped me. This is the only ATT store I will go to. None of the others compare.

Derek and his team provided me with phenomenal customer service and made certain I left with the product I was looking for. After an initial poor experience with another store, my experience with this store made me rethink switching to another provider. Derek was patient and made sure there were no issues and switching from my old provider.

Constance was amazing! She fixed my phone super quick and was very professional. We’ve been going to this location for many years and have never been disappointed.