GameStop

Sebastian was amazing. He was the only guy there with a huge line of customers but managed to move the line quickly and organized. He did get yelled at by a customer infront of me because he took awhile testing an Xbox, but he kept a professional attitude and apologized multiple times to him. I am writing this review in hopes that someone notices the level of patience Sebastian has to deal with unhappy customers. Great job buddy!

Loved the ease of my online order pickup. They had the product ready to go quickly and gave it to me fast upon arrival. The man at the pickup counter was very helpful and I loved the product I received. I purchased a Halloween costume this year and got tons of compliments. Overall, great experience!

I seriously love yall. This was sold out nation wide, I gave the store a call, they miraculously only had one and they held it for me. Mark was awesome, he made me happy by seeing how happy I was getting this rare 15th anniversary collector's edition statue. He even got me a box to make sure my precious wasn't damage by rain. I can't believe I scored this, this seriously made my day and the employees are awesome.

Sebastian was fantastic! He was just so charming... Helping us find a game with controller! Knowing that he probably doesn't make a lot of money but doesn't allow that to ruin his energy he shines shows a lot! Good people work at the gamestop...

This review is for Kevin the associate who works at the carpentersville location. I came in with a defective xbox and he went out of his way to help us even with a line of customers and got it processed after some hiccups, and then double checked the other xbox which also turned out to defective. he upgraded us to the 1tb and gave us a discount for being patient. I really appreciate his patience and help with this difficult exchange. Employees like him create loyal customers. he is very helpful and happy to work. Thank you Kevin for helping us and going out of your way ensure a good outcome!

This location has great staff, they were very friendly and helpful with recommendations and helping me find what I needed. The employee was very cheery and chatty, make sure you ask how they're doing :) The store was clean and pretty well organized. Worth the visit if it's a close drive.

The manager at GameStop West Dundee is always great, friendly and incredibly helpful. He is the main reason we continue to go there. His staff is well trained courteous and professional. Thank you for keeping our experience a great one every time we enter the store.

The staff is always helpful and friendly. It's nice to talk to someone who actually games (about games.) We appreciate the many trinkets for our gazing pleasure as well as the rewards system and after all these years, Game Informer as a bonus.

Sebastian, Chris and Victoria were awesome. I would recommend anyone to visit this location. Thank you very much guys

Love this store and the employees are always friendly I been shopping there since 2015
Mostly employees know me cause I shop there a lot.
I recommend coming in here!

6/29/20 Visited this place because I was around the area for game pick-ups. Store manager is great. I think his name is Mark. Friendly service from him. He ANSWERS the phone, too. Can you believe that? Lol If I am around the area again, I'll be sure to drop by and see what games they have. I, too, became a victim of Mark's KINDNESS and PLEASANTNESS. You've been warned.

I have been coming here for just about all my life, the store is always clean and well organized. Thr staff are always helpful and carry a wealth of knowledge for games to recommend everyone and anyone! The manager Mark is always there to help and looks out for all his customers.

This place is amazing! The atmosphere is the best! Everyone enjoys working here and every time I walk in this door I get a smile and a good greeting. Mark and everyone that works here are amazing. This is the only Gamestop I visit because of them and even had the pleasure to work holidays by there side. Best work experience ever! Keep it up guys!

Mark is one of the employees that I have known for a few year and I consider him as family. Great prices and amazing service.

Ive been going to Gamestop/EB games for the last 15-20 years and i can tell you without a doubt that THIS location is the most comfortable ive ever been while shopping at a gamestop. Who I assume is the manager always warmly greets me without being overbearing. The team they have built is competent,helpful and friendly which is something I haven't been able to say about the other GS i have visited in the past years. I go out of my way to use this gamestop rather than go to the closer location to me. This team/location does phenomenal job at making a great shopping experience and it is GREATLY appreciated.

Love that store. Mark and his team there are always so helpful. They really know how to put customers first!

I came to the store to trade in some games to put toward a preorder. Mark the gentleman who helped me was very polite and professional. He was fair with me about the trades and I was very happy that the games he could take gave me enough money to get my preorder. I have never had a bad experience at this store and plan to keep on coming back.

Mark is great! Son bought a controller elsewhere that ended up being glitchy, so we traded out in at the Crystal Lake store. 3 days later when he had a chance to try it, that 2nd controller had something loose inside. Mark help us trade it in, no hassles, made us laugh, and even gave us a coupon. Glad we stopped in here instead of our usually CL store up north a bit.

Breeehhhh best gamestop n/a. They got so much stuff compared to any other gamestop I've been to thus far. The two guys at the counter(mark and dude that snapped a game in half lol) are so friendly, hospitality is great, found stuff I couldn't find else where. Overall left outta there with the biggest smile, so hyped and honestly can't wait to come back. Great 1st experience.

There was a big miscommunication about the pricing of the elite pro membership, but in my years i have never had a better experience in a store. They were extremely helpful to get the problem resolved. In the end they accomodated so very well when i couldnt understand something fully. I appreciate all you did spring hill gamestop, keep crushing it, and im sorry once again for the hassle.