Dunkin'

Edit- over the past few weeks they've actually gotten way better with all the complaints I had so I'm updating my score

I really wish this place could just get the bagels right? Everything. Else about this place is great good customer service But unfortunately any time you order something Warm or toasted it always comes back cold for barely warm even if you ask for it extra toasted.

Ice coffee always fresh made exactly as ordered and staff very friendly 👍

So I have been to a lot I’m talking a lot of Dunkin’ Donuts and by far this is literally the best one I’ve ever been to. Everyone worked as a team extremely organized, it was very clean, customer service was awesome. Everyone was super nice, and the quickest, my coffee order has ever come out, That’s with 5+ coffees and muffins toasted. I just wish that this Dunkin’ Donuts was next to my house.

Most efficient dunks I’ve ever been to

Drive thru works! Nice people... Wanted to charge me $25.00 for two med. Ice Coffees, obviously an error that they fixed quickly with a smile. The best judgement of customer service is not when things go well,but is how they respond when things go bad, and these folks responded!

This Dunkin is the Best. My roommate and I get breakfast and coffee every morning they're there fast they're friendly this morning I had to call because I only had a little bit of money and I want to make sure I had enough for coffee and she was so nice to me I just can't get over the the customer service that they offer best place in the world I can go anytime and I get fast friendly courteous service they are the best recommend anybody to go there

I usually don't leave reviews for coffee places but these guys went above and beyond and wanted to share a piece of my gratitude. Lu -"sorry for any misspelling" helped us out and was extremely helpful and kind. Its crazy thinking someone at Dunkin donuts could go above and beyond but they did. Very nice , warm , welcoming atmosphere and Lu-thank you again. Our installers who got the coffee and donuts where super appreciative. Will come back to see you guys.

Best Dunkin’s in town! Even when busy you get fast friendly service never have to wait too long for order and always have items on hand.

The staff on 12/27 in Ayer, MA was super friendly and showed great customer service. The employee who took my order at the drive up was very articulate and repeated my order back to me. Thank you for a great experience!

I come here multiple times per week and I must say it's one of the fastest and most efficient drive-thrus I've ever visited. Wait times at the drive-thru are very short. They almost always offer my dog a munchkin. The other drive-thrus in town could take a lesson from this place (I'm looking at you Ayer McDonalds). I can't speak for the service inside the restaurant but the drive-thru gets 5 stars from me!

Love this place and Tyler is the fastest most competent person (manager) I have delt with at any Dunkin's!!!

Always quick and accurate ordering recommended for the morning commute

Never had an issue with this place. Food always tastes fresh and coffee always delicious. There could be 10 cars in line and the line still moves rather nicely.

Always great service coming here! Thank you to the staff who make my coffee every morning!

They are always fast and friendly at this location. It’s easy to get in and out, and the coffee is always fresh. Glad that they are available in a small town like Ayer!

Stop here often in the morning and always receive friendly service. My order has always been made accurately as well, which is becoming a rare thing for Dunks

The service is quick and the crew is very positif and gentile

The staff in the Am are very good. They're quick and personable.. Thank u ....

Probably the fastest dunkin donuts in MA.
Sandwich, coffee, and hot chocolate, with a long line of 4-5 cars, consistently under 5 minutes.

Fast, big parking lot. Friendly.