The UPS Store

On the Thursday before Christmas, I visited the UPS store to ship a very last minute package. During this visit, I had the pleasure of working with Carlos who was very patient and kind as he explained all my options to me/made sure to let me know about any fees that would be associated with the shipping. As I sent off the package, I was told it wouldn't get there til at least a day after Christmas due to delays and because, understandably, I was shipping it very close to Christmas. To my surprise, two days later (on Saturday), the package arrived early! Overall, even if my package had arrived late (as expected), this still would have been a great experience with 10/10 customer service. I'll be sure to be back next time I'm shipping packages :)

As soon as I walk into the store I feel welcome, and when someone is already helping me out they've always been quite efficient and able to provide good service

Great friendly service at my local branch. Easy Amazon returns. Open Sunday.

Always find a courteous and friendly customer service here...UPS El Cerrito Plaza.

The MODEL UPS Store!

Everyone here who has helped me with shipping and notary services gets it right. Friendly, efficient, and thorough staff. I look forward to returning and recommend this place to all my friends.

Me and my son came here about 1 weeks ago to ship some wooden statutes to Kentucky. Karol helped us first but Jackie was the one who ended up ringing us out. She is one of the most knowledgeable people I've ever had the pleasure of working with at this location. The other employee was having trouble with the box size, and Jackie came right in and tried to assist the employee. I let her know we were on a bit of a time restraint and she asked the other employee if she may take over. The whole process took about 10 min and our packages arrived yesterday perfectly packaged and not a single item broken. Really grateful these items have been in my family a long time. I really appreciate her kindness and willingness to explain all information properly and clearly. I definitely will be back for some Christmas shipping. Thank you again your whole team is really awesome

This is a busy store given its location, but the staff are always friendly and extremely helpful.

I’m adding to this review, one year later: Thank you for being a great store, and providing excellent service to our El Cerrito community! It remains my go-to for notarizing documents.

I had the most WONDERFUL customer service experience with Cora! It was busy but she never let that get in the way of her pleasant, perky demeanor. She treated each customer with care, even making a point to explain processes and procedures to each customer and brainstorm ideas when people had problems. I waited in line for a while and witnessed her kind, consistent, and efficient behaviors and was truly impressed. Once it was my turn, she kept up the excellent service. The most pleasant customer service experience that I've had in a LONG time. Cora CLEARLY loves her job, is knowledgeable, and likes working with people. Cora, thanks again and I hope your boss gives you a raise AND buys your lunch!

Love this store so much! I drive past another UPS to get here because they are always very helpful and don’t charge a dollar to help tape your package. I’ve been here well over thirty times the past year for amazon returns. Today Skyler helped me, they always work fast and are friendly. I have seen Several rude customers today including one today refusing to wear his mask, very rude to everyone making the elderly nervous- and yelling that he was going to fart and see if the staff could still smell it through their mask. He said he was going to write a negative review and that made me realize I should write a positive one. It should not be okay to berate and yell at staff, if you have issues with a policy- message the company.

I find this UPS to be one of the best ones out there, contrary to some opinions here.

The staff and excellent and always courteous to me. When I'm dropping off a package they would print me out a receipt and even sometimes go out of their way to take care of this small task without having me waiting too long (if a register is free and they're not actively taking customers in line).

I was surprised to see lower ratings here, but not really a surprise when most are complaining due to their own ignorance and negligence.

Highly recommend coming here if you're looking for a good, efficient, and polite UPS location.

Convenience of the return process, and helpfulness of staff are unbeatable.

Convenient store for returns. Friendly staffs and quick services.

People are super nice. The service works and it’s fast

i found the staff to be prompt, efficient and very friendly. When I first entered the store, I saw a church member of mine being assisted by an employee, by the name of LaNise and when I went to the counter to drop off my package I was greeted promptly by another employee, whose name is Leona.

After reading some of the review for this particular UPS store, I was a little reluctant but contrary to what I read, I am very happy to say that these two young ladies made my experience a very pleasant one and because I'd this experience, I do intend to use this UPS store for all my future business....!!!

The employee’s positive attitude and respect for the clients.

Always very quick and efficient service.

The bad reviews had me nervous but it was good. Had to return an Amazon package. Jennifer was friendly serving 3 customers at once seamlessly. And they didn't charge for tape.

I’ve visited twice to do returns via UPS, and the staff has been attentive, efficient, and polite. Better than average service I’ve received at most east bay UPS locations, so don’t believe the low eaters!

Clean store. Friendly employees. Ayana had excellent customer service, extremely polite and patient.

Service was friendly, quick and efficient!