Starbucks

A Gem at Starbucks: Kelly's Exceptional Service

My recent visit to the Starbucks on Kercheval, located in Grosse Pointe, Michigan, was nothing short of delightful, all thanks to the outstanding service provided by barista extraordinaire, Kelly.
From the moment I walked in, her warm demeanor and genuine enthusiasm set the tone for an exceptional experience.Kelly's knowledge of the menu was impressive, but what truly stood out was her willingness to go above and beyond to ensure that each customer received personalized recommendations. With her guidance, I discovered a new favorite drink that I never would have tried otherwise, showcasing her expertise and passion for her craft.

Beyond her barista skills, Kelly's uplifting personality added an extra layer of joy to my visit. Her infectious positivity made it a pleasure to interact with her, and I left feeling uplifted and energized. It's evident that Kelly takes pride in her work, as she consistently went out of her way to provide top-notch service and ensure that every customer had a memorable experience.In a corporate setting like Starbucks, it's rare to find a shining gem like Kelly. She embodies everything that makes Starbucks special – dedication, passion, and a genuine commitment to customer satisfaction.

Kelly is more than just a barista; she's a true asset to the Starbucks corporation, and I feel grateful to have experienced her exceptional service. If you find yourself at the Starbucks on Kercheval and Grosse Pointe, do yourself a favor and say hello to Kelly – you won't be disappointed.

This Starbucks is great! They can be busy, but they are very kind and you just have to be patient some days. If you want your coffee in two minutes, go to McDonald’s. The new manager is really friendly and goes out of his way to get to know his customers. They also make your drink super well every time and are very consistent. Great job Starbucks!

Very fast service very clean love the service here when I go to Kroger's I take time out and drink my coffee

I really wish I could remember the name that goes to the friendly face that greeted me when I walked into this Starbucks frozen to the core one winter day. She suggested a London Fog Latte, and I have been hooked ever since. Her customer service was so great that when she tried to "up sale" me a decorative cup, I bought 2.

GIGI is the sweetest ever!!! went out of her way to make sure a customer’s experience was beyond amazing <3

Great place nice to meet up with out of town guest, we were able to talk, and just relax, the coffee was fresh I actually watched them make it, the pastry was delectable...

Polite employees here who know how to manage the customers. There was a throng of middle school-age dancers who came in and were squealing and disrupting the tranquil study atmosphere. One employee spoke up and told the kids to be quiet or they'd have to leave, which depicted a very respectful yet firm way of handling that situation. Bonus: The baked goods and drinks were scrumptious and fresh.

Store was laid back in the middle of the afternoon but everyone working was super friendly and super fast turning out drinks. I love this location.

Great location! The night crew baristas are a magical bunch! I won’t go in the morning, the lines are too long. But this location is a quick in and out in the evenings.

Love visiting this Starbucks. Obviously is a franchise but atmosphere still has a cozy vibe.

Staff is very courteous and outgoing. They check that your order is correct before leaving. Everything tasted great and was correct. Site was clean and stocked.

The staff is really nice and this local is very chill.

I always experience good service at this location. It is often quite busy, so we utilize ordering ahead with the Starbucks app and don't have to wait.

Hi, I found out the night before that our coffee maker was inoperable..so I stopped to purchase the travel carton of coffee for our Team meeting. Great service !!

I love this location with friendly staff and clean restaurant.

Friendly service, pumpkin spice latte was perfect and also my daughter's hot chocolate. (Happy Hour Thursday)

Service is good. Mobile app needs some work it's always saying they don't have items but once in the store they have it.

Nice location in gross point. I the staff was very friendly and the seating although limited was cozy.

Would be nice if this Starbucks opened a little earlier but all in all is a very nice environment and nice employees!

Great place to chill with friends. Fast service and kind staff.