Tim Hortons

Staff are always helpful, amazing, polite, and extremely patient. Food and drinks are superb!~ They keep the inside very clean and organized as well. Would highly recommend to anyone and everyone. Drive-thru design might be a little tight, but if you're a good driver, you shouldn’t have a problem navigating. I've gone through the drive-thru several times and never had a problem with it.

Visited while traveling from out of town, and they were so patient since I wasn’t familiar with the menu. Ordered iced coffee and a half dozen donuts. Everything was delicious.

I am the second to post a review

I am the first to post a review

I won't cut the staff down. They are trying to do the best they can. The parking lot design is definitely a bad design. Use the app, get some points, get free food and drinks.

Went through the drive through because I was in a bit of a rush. My mother and I quickly grabbed something and rushed home to eat. I paid for two meals but when I got home mine was missing. I figured I would call and tell them, I mean this place is new and people are still training I think... oh... no receipt now either. Never put it into my bag. Ok so I look up the number and call. Girl who answered offered for me to come and grab it now. Well let's face it I live 20 min away and obviously in a rush, hence the drive through order. So she went to get the manager and guess what she came back and said her manager wasn't there... I mean wouldn't you know that prior to setting the phone down to get them?! She said they will call me back later or tomorrow took my information and much to my surprise they never called! Initially I just wanted my money back or maybe my meal at another time. I was patient and kind, but yet got screwed out of a meal, my money and my time. So disappointed.

I went through the drive and ordered a medium iced Caramel cold brew when I received the drink there was barley ice and it was half warm

DONT USE DRIVETHRU, only a matter of time before your rims are ruined. Terrible design. Done with this Tim’s

Excited to have a T.H. locally but they're not off to a great start. A few of the staff members are rude, ordered food one time and they forgot to put turkey on a turkey bacon club and the drive through Lane design is an absolute joke. I drive a 3/4 ton pickup and it is impossible to drive through there without going over a curb. Not really trying to damage my rims so definitely won't be using drive through there. Could have been designed way better.

Sucks mostly, if you can avoid it! Running coffee through the filter more than once, it tastes like water, and not keeping the cream filled causes the coffee to be made wrong.
Customer service sucks, they need someone from Vineyard Drive in Fredonia to come and train these guys. They always make the coffee best on Vineyard unless a person is new and then they train them right.

I was SO excited to have a local TH. Until my 1st visit. Terrible drive thru design. The employees were very rude. They didn’t have half the donuts I wanted to order and the girl acted like I was inconveniencing her while placing my order. No “please”, “thank you”, or “have a nice day” while picking up my order and paying at the drive thru window.