Crain Mazda Parts Store

KEVIN ROBINSON assisted me in purchasing a 2020 Subaru WRX from their used lot. He was kind, courteous and attentive to what I was looking for in a vehicle. I already knew what I wanted and I saw the car sitting in the lot. He worked with me and my constraints to get me the best deal possible.

The service I received at Crain Mazda was top notch. My sales lady Whitley, when I drove up to the dealership, she greeted me with a smile. I asked her if I could test drive the car, she said, "sure" and got me the keys. She scanned my license and I took off. I drove the car around town for about 30 minutes and the rest is history! Whitley and the Crain team gave me a great deal that I couldn't refuse, they were AWESOME!!!!!!!

Whitley Williams assisted me with the purchase of a 2018 Chevy malibu. Whitley worked tirelessly to get me into a car that I could afford. And when I didn't on the first day, she worked her magic and told me that she had figured the details out and the car would be mine. I appreciate her efforts so much and even after the purchase she has continued to assist me. Great experience!

I recently just purchased a 2021 Mazda CX-5. This is my first Mazda ever! Buying a car can be a long and frustrating experience/process but here at Crain Mazda I had a warm welcome from Jessie and Lance. The biggest thing was I felt no pressure to do anything but look around and test drive whatever I wanted! Once I found the car the whole process was easy. I did it while I was at work and by the end of the day I got to go pick my car up! Definitely made me a Mazda customer for sure! Highly recommend! Thank you Jessie and Lance!

I purchased a car with Heather Bowman as our Sales Consultant and she was awesome! Very professional and listened to our needs very careful and very attentive! She was so easy to work with! I would definitely recommend anyone looking for a car to contact her! Great service!

Came looking for a first car with my boyfriend and his grandpa and my little brother. We were helped by the GM and Mr.Australia Banks. These men were both VERY VERY helpful, and I couldn’t have asked Mr. Banks to be anymore helpful and thorough with everything and made sure the whole process was easy as cutting butter. Thank you guys so so so much, and much thanks, to Mr. Banks for all the help!! Loved being able to work with y’all.

Service was amazing!! Kevin Robinson found the perfect car for me A black 2017 Camaro!! I came in and test drove the car, signed and pick the car up the next day it was that easy! Super happy with my car! Thank you Kevin Robinson!!

I was helped by Australia, he made sure I found the car that fit me best and catered to my budget. He was great about showing me all the available options on the lot and made sure I left satisfied. The staff at Crain mazada was phenomenal and it was an all around great experience.

I stopped by ro look at pre-owned vehicles and Heather came right out to assist. She was amazing, very helpful and patient. The finance team was super helpful and got me the best deal. I could not be happier. Thank y'all so much!!

Cap the finance manager was calm and sincere. The desk manager was personable and fair. The experience was pleasant and efficient. I love my new car!

Had one of the best car buying experiences in a long time. Luis Martinez was so easy to work with. Would highly recommend him and. The Crain team!

Kevin Robinson at Crain Mazda is the best car salesman at the car lot I purchased my truck on 6/25/2021 he worked until the deal was completed.

I sent a family member to Crain Mazda to buy a third row vehicle and when they gave me a call after their experience they told me karly the person you told me to come see was so on point I felt like she going to run her own business someday big shout out to karly you continue to keep holding everything down you touch

CALEB DOYNE helped me out when i came and he was very informative and helpful and i think i will make my purchase with them next time i come i came in and left extremely happy !! the customer service was phenomenal 💓

Luis was awesome and help me go home in my brand new Mazda

First off thank you for the free health care oil changes that was so kind. The location was very clean and i was greeted as soon as i pulled up and directed to the service area. 2 people that stood out and made my experience enjoyable was Robert T. And Leighton M. They were both very nice and helpful. They were also very respectful and funny and wore a smile the whole time. I appreciate customer service like that, and i will send car hunters to this facility. Thanks again❤

I visited here regarding their deal on a brand new Mazda6 which have been listed for 31k on their website but thereafter test driving it the manager gave me a completely ridiculous price for $39k which was even way higher than the sticker price(I explained her and even showed her their own listing on their website but she has been very unhelpful). she also offered me to trade in my vehicle for 2k which had 5k trade in value according to kbb. It just felt like a waste of time with this people unless you willing to get a highly over priced deal.

On January 2nd I purchased a 2016 Ford Focus at your dealership. It was the first nice car I have ever owned after a lifetime of nothing but unreliable old clunkers. I was so happy. However, I went to register it on February 3rd and found out no one had ever sent me the title and other paperwork needed to register it. So I return to the dealership and after some of the worst customer service with the salesman, Ed, we are told that the paperwork will be requested and sent to the dealership and I will be called to come pick them up. A second temporary tag is put on the car that expires March 5th.
On Wednesday, February 24th, I call and speak with Will. Again, I find the papers have not been requested or sent. Will tells me he will take care of it and to call back the next day. I call back in the afternoon on Thursday and spoke with Kimberly and I find out Will has done nothing. Kimberly says she will email corporate and request the needed papers and then call me back. I asked how long that will take and she says up to ten days. I do not have 10 days. I will not be able to drive the car I am paying for after March 4th. I have already received threatening letters from the state about the penalties I will incur for not registering the vehicle by the first deadline. I guess they do not even know about the second temporary tag issued for March. I wrote a detailed email about the situation to the manager, Roderick Grey. Got no response and no call back from Kimberly. I am sitting in limbo with no way to get a tag for my new car so I can legally drive it.
I am frustrated and angry. My daughter, who has purchased two cars from you recommended your dealership. Now she is dismayed at the way I have been treated. I would not recommend this dealership to anyone.
Roberta Wright