Mark McLarty Lincoln

Our salesman Ray was so helpful! They call him the Lincoln expert! He knows everything there is to know about the Lincolns and he offered for us to reach out to him even after the purchase for any questions and he said he will always be there to help us along the way. He’s a genuine man of God. We were so blessed to meet him!

Salesman was John Gilbert. I highly recommend using him and the Lincoln dealership. Easy to work with they delivered the vehicle right to us (an hour away) they also brought ALL the paperwork to us to sign! Love my 2020 Lincoln Aviator

Long wait- the reps were standing around talking to eachother. I have multiple recalls on my car, they said they will need to keep the car for multiple days and will not give me a loaner car. Said I could rent one for $60.

Service department is terrible especially dealing with their customer courtesy liason Jennifer.

She misdmanaged our service appointment and tried to blame it on a former employee. We had a 2month wait just to get the car evaluated. When I went to drop the car off they didn't have my appointment and wanted to keep my car for weeks. After involving the service manager, we were able to get the car evaluated that day.

Courtesy should be removed from jennifers title as she has no ability to extend Courtesy. Rude, disorganized and doesn't work well with the service team. She externilzes her frustration and discontent for the service guys.

I paid alot of money for the best extended service agreement which includes a rental car. It's a battle to get one. They are busy, I get it. I'm patient and waited with no complaint. Can't wait to be done with this place and I will never return.

The service department is a joke. They were going to keep my vehicle for 2 months for a simple fix. They refused to evaluate the vehicle for 2 months and provided no legitimate reason for the wait. Not having a second vehicle, this would have been a hardship. I had the vehicle towed to another Ford Dealer. The vehicle was evaluated & repaired in less than 2 days. Stay clear of Mclarty.