Russell Honda

The service department and finance department of this dealership won’t be beat or matched by another. This is likely the last standing service department that truly understands the customer’s perspective. I unfortunately had to get my oil changed at another dealership recently and that will never happen again. I could live 6 hours away and I will never give my car service business to another dealership. They’re busy because they’re good at what they do and because they care about the quality of work done.

Had a great sales experience with Mike Murphy (sales rep). Knew what we wanted, and Mike answered all my questions on multiple phone calls before I came in. When I got in everything was ready for me to test out the car and start paperwork. Mike was polite, calm, and not pushy or antsy in any way. Chris in the finance office was equally professional. A true Honda nerd, he went over the top in telling me all of the details of my car and Honda products. He managed the service shop for 12 years before moving to finance, having been at the same place for 17 years says a lot. Between those two guys, I had a very positive and professional experience.

PS- My used vehicle was previously purchased new at Russell, and they had all the service records for the vehicle having come back there for regular service, and when I bought it, it looked in near-new condition.

On Wednesday I was locked out of my vehicle in NLR. I called Russell Honda and Joseph and Troy (I am sure others were involved) turned what could have been a day of tears into joy. Because it seems that kindness has been begotten this ordeal restored my faith in mankind. Thanks guys for your kindness and patience. Be Blessed!!

My first experience with this dealership has been great so far. We had a couple of bumps during the purchasing process, but they did their best to satisfy this customer. The sales rep who assisted me was Neal. He listened well and answered all of my questions. Today, I am enjoying my new HR-V Sport.

I left a different dealership because of poor customer service; it's the service department that truly determines the quality of professionalism and customer care. I expect to have a great experience here.

Garret Birmingham in Service assisted me with resetting my radio. He was excellent and resolved my issue. He was very respectful and pleasant. Loved the customer service he provided.

This was 4 years ago so memory is a tad rusty, But my mom purchased a 2016 Honda HR-V EX-L Navi finished in Mulberry Metallic, My mom was super proud because it was off showroom floor!

Salesman was al. Although the car was traded in at another dealer (missed her old car) after a whopping 7 months, but during that time we loved it!

My mom has 2 jeeps prior to the honda and once warm weather hit she was starting to miss the top and doors off so we traded in for a jeep.

And a little extra detail, We now have a beautiful Lexus NX.

I’m a car enthusiast so i’ll often pop by local dealers and we still see al, and one of my favorite things about al is that he treats us like a friend and not someone he sold a car too, even after 4 years and not owning the car.

This is my 3rd car from Russel Honda they are hands down the best in the area no mark ups they treat you like family I love it here! Neal Nesler and Ronnye are my go to guys love yall !

Jordan

I tried 3 other Honda dealerships before I found Russell Honda. All 3 tried to up -charge me for things I didn’t want or price gouge me because of the shortage of new vehicles. Not Russell. They got me exactly the car I wanted for a great price. No hassle. No pressure techniques. Honest and upfront folks. Thanks Mike and everyone at Russell Honda.

Nick and Brent were both amazing! They worked hard to get me approved for a car. I went in and sat with nick and told him what I was looking for, he showed me my options and was honest about the deal I'd be getting. He was great with contacting me and letting me know exactly what I needed to do and what I needed to bring to close the deal. Brent and nick worked hard all day trying to get me approved with different lenders. Back and forth on the phone all day! He was very communicative and quick. He laid out all my options amd showed me the best route to take. He even Stayed passed closing to make sure I was able to sign everything. Both parties were super great. I'd definitely recommend going to see them! Thank you both so much I can't wait o get into my new car!

While traveling from Mobile Al. to the Multiple Myeloma Clinic in Little Rock for my wife's annual appointment.. The spray shield skid plate on our 2013 Honda Civic came loose. It was rattling and dragging the ground. Being almost 500 miles from home. With your car doing this can make you uncomfortable and concerned. After scheduling an appointment and a technician to look at it. They did a temporary repair to get us back home safely. Since we were going back home the next day. Our trip home was safe and secure. Thank you to Russell Honda and their 5 star service department !!! Plus my wife also got a great doctors report! All in one trip.

I am extremely skeptical of dealerships as much as the next guy. There was hesitation to take my 2018 honda pilot in for service when I noticed a check engine light on. These guys were extremely prompt and courteous. They diagnosed my problem nearly immediately and informed me it was covered under my warranty.

The service center was top notch in the handling of my situation. They have earned my respect and trust. I will definitely take my car back for any future repairs.

Best part was that they did not try to up sale or try to make me buy something unnecessary. Straight to the point! Very well done!

I just completed my second car buying experience with Russell Honda, more specifically working with their salesman Wilbur. Wonderful service as always!

Since buying my car from Matt in 2018 I have always stuck with Russell for my routine maintenance and as soon as it came time to upgrade to an SUV I knew exactly where I was going. These guys go above and beyond to get you the best deal, get you what you want, and get things done quickly. I literally cannot think of one negative thing to say about this dealership.

I was hesitant to make the plunge on this deal, but it was too good to pass up. Wilbur was patient with me, never tried to push me into an alternative to what my mind was set on, and was overall just pleasant to deal with.

I plan on doing exactly what I did with my car, scheduling my maintenance with Russell and when the time comes trading with them again. GREAT PEOPLE!

We were traveling from Michigan and had an unexpected issue with our Ridgeline. The service manager, Bobby, went out of his way to assist us. Thank you for taking care of us!

The rest of the staff was also very friendly. Much appreciated!

By far, the best Honda dealership I've used in Central Arkansas.

I’ve been car shopping for the last few weeks. After having a bad experience at the Honda dealership in Little Rock, I felt discouraged with the whole car buying process. I was told they had a car coming for me from a sister store. After a few days with no update, I checked in and was told it was still on the way. A week and a half later I found out that they didn’t even have a vehicle for me and couldn’t seem to locate one. I decided to look at other dealerships online and found exactly what the other dealership had been searching for at Russell. I did an inquiry online and within an hour I had a call from Mary. Immediately, she was a ray of sunshine on the phone. She said she saw that I was interested in a new Honda and asked me exactly what I was looking for. I told her I had found a specific car on their site and wanted to know if it was still available. She said it was and we set up a time for me to come look at it the next day. The moment I arrived, she made me feel 100% comfortable. She was waiting on me and had my dream car pulled up and ready to go for a test drive. She even took the time to explain all the safety features on the vehicle as well as letting me know about the customized settings you can select to personalize your car to you. She answered every question I had with ease.

Car buying is exciting but can also be nerve wracking. Especially, when making such a big purchase. While I knew exactly what I wanted, Mary was a huge part of why I purchased my new vehicle at Russell. Her, along with the other employees I interacted with made it such a smooth and enjoyable experience. Being in sales myself, I know how important customer service is and the Russell team was top notch. If you are looking for a new Honda, I can’t recommend them enough. I’m so blessed to have met Mary and look forward to referring anyone I can to her in the future!

I bought my first vehicle on my own from Russell about a week or so ago. My sales person was Eric Flowers. He was very patient, answered every question I had and it was the best experience.

I had been to another dealership that was uncomfortable and I felt very forced to purchase a vehicle I wasn't crazy about, but luckily was able to leave.

My deal with fair and future costs were even brought up in regards to tires when comparing to another vehicle.

This is the second vehicle I have been involved in purchasing from Russell and will never go anywhere else.

Thank you so much to Eric and Russell Honda!

From entering the dealership and meeting my Salesman, Dennis Ryan, and one of the Finance Managers, Brent Graham, the rapport was respectful, kind, honest and no pressure. They were both very knowledgeable, listened to me and helped me to select the perfect vehicle for me. The Finance Managers, Bill Uttrich and Ronnie Adam's were above considerate and helpful. Five minutes after I left the lot, I was rear-ended. The General Sales Manager, Richard Wyatt, personally came to the accident scene. He was very reassuring and helped to calm me down. He even spoke to my Family by phone to let them know that I was okay. My entire purchase experience was Excellent!

My wife and I purchased four vehicles from Russell Honda including, a 2001 certified used Accord in 2003, 2005 Civic (new), 2008 Pilot (new), and 2014 Civic (new), therefore we have been consistently involved with Russell Honda’s sales and service since 2003 (12 years). Our 2005 Civic went 140,000 miles before its first repair was needed (that is amazing). Our Honda’s have performed great and during this 12 year period we’ve used Russell Honda’s service department at least 75 times. No more than 5 or 6 of those were for repairs (that is also amazing) – the rest were obviously routine maintenance. There were only three times when we did not get the service we expected. Twice they did not do what was promised and once we had to wait a long time before we could reach the service department. We mention this because in today’s world it is amazing that service could be so good; that is 96% (72 of 75) satisfaction without any further consideration. But what is important is that there was further consideration. When we brought the problems to their attention, they more than made good for the two times they shorted us, they took care of both problems and on one of those occasions we received a free set of tires. The one time we had to wait they apologized – considering the rest of our experiences we’re more than fine with that. We are both in our 60’s and have never known a more dependable auto dealer and service department. Anyone can have a good or bad experience with any dealership or service. We are confident to say that, given the chance, Russell Honda will more than prove its worth and truly has the customer as Number 1. We highly recommend both Russell Honda’s sale and service departments.

I would highly recommend the Russell Honda Service department! We were on a cross country road trip over the holidays when our car suddenly shut down on us in the middle of the high way. When we started it back up, the check engine light was on. Not wanting to drive 13 more hours with 3 kids 6 and under without ensuring the vehicle was in good condition, we frantically searched for a Honda dealership nearby. Despite it being 2 days before New Years and the service center being swamped, they were able to fit us in within 30 minutes and had our problem checked out and fixed in under an hour. I would especially recommend Carlos who was kind, friendly, and empathetic to our needs! They even had an amazing kids waiting room that my 3 kids loved!

I took my 2018 Accord to get a new battery my car hadn't been drove for 7 wk cuz of surgery. It was very dirty and the clean it up They were so polite made my day from the one legged woman that had knee replacement surgery thank so much. God bless you!!!