NAPA Auto Parts - Grand Canyon Auto Parts

There’s a guy named Ed there. Best customer service I have ever had. If everyone on earth was like Ed life would be easy

Byron helped me out with a radiator issue I encountered on my cross country road trip. Saved me a ton.

Driving from Cincinnati to San Diego, my truck encountered some over heating issues. First stop thank God was Winslow and I had the option of 3 different auto part stores. Only Napa had the option of early delivery for my fan clutch. And it was the cheapest of the three without being cheap parts. Ed helped me the whole time and allowed me to change it out in the parking lot. He had amazing customer service, great people person, the storer well maintained and well organized. I’ve been doing auto repair for over 30 years and ran an auto parts retail store for over 15 years. He is a rare find in this industry nowadays. A man after my same work ethic and morals. Ed at NAPA in Winslow deserves all the business he can handle and has great rapport with clientele that were already instore. If I break down again on the highway I pray it’s at his exit…lol

5 Stars to Robert!!! Much appreciate the service and having a well stocked store!! Plus letting me use your own tool!! I bought everything I needed however, I needed a very short screw driver. I didn’t really want to buy one for a 2 second job in the parking lot so, Robert offered up a small screwdriver from his own tool box out of his truck. Very much appreciate the service, respect and lending me a tool. Highly recommend. Thank you!!

What an awesome customer experience. I was connected with these gentlemen searching a part in flagstaff. The young man at the flagstaff store was very attentive. Got my order transferred (winslow)after he researched his company for the part I was having trouble finding on a next morning dead line. Thank you so much to both stores.Stoked to have you in our neighborhood. Uncle was able to in stall the fuel pump and get his job finished

Traveling cross country had some problems with our battery - both Byron & James were such huge helps! Great customer service, polite and helpful! Thank you so much!!!!

Beyond grateful for Ed and James! They went both above and beyond to help us get back on the road!

Shout out to Byron! He supplied amazing customer service by helping me find the right headlight for my car along with installing it. Supreme work and super helpful.

I went in in person first time. Ed was very nice. The dog is huge but friendly wanted to be petted but he told him get behind counter, he listened. I talked to ed and dog. If ever robbed, God forbid he just has to tell his dog jump or sic em. Nice service, very polite. Thanks Ed and dog. Be safe and happy holidays.

I called in to get a replacement radiator coolant reservoir for our old Winnebago motorhome. Ed served me and was very helpful in modifying my existing overflow hose and came out if the store to my vehicle and mounted the universal reservoir so that we can continue our journey. The store has excellent stock range and Ed provided the helpful and friendly service. Highly recommend!

We stopped in because our camper battery was died while we were camping near Blue Ridge Resevoir. Ed was extremely helpful, he offered to charge our battery but it would take too long so we bought a new one. He explained why the battery which was new drained so quickly. He also was kind enough to give us a breakfast recommendation. Ed gave us 5 star service!

Great customer service! Very friendly, very helpful! They got us back in the road quickly! I highly recommend, if you’re traveling and need parts, they’re knowledgeable and patient!

So I will give a five star rating to Ed and the crew at the Winslow Napa. I have been to a lot of auto house parts stores and typically they are nothing but a bunch of guys that don’t know a lot about automotive parts. But the crew at Winslow NAPA know what they’re doing. Not only are they courteous but they got me in and out without any problems keep up the good work

i am travelling across country and as i was helping someone else stranded on the road, my wheel fell off the truck! i figure we should have flipped over but the creator was watching over me and kori.(my service dog) we skidded to a halt and was safe as could be on the edge of the road. called aaa and waited for the tow truck. meanwhile the guys at napa came and picked up the tools and took them to the other stranded motorist! i eventually got towed to a hotel.
next day, went to napa and ordered parts, got help from the guys with getting my truck ready for when the parts arrived the next day.
parts came and spent the whole day servicing the truck. took it out on a test drive to hibbert road. stopped to check the dust cap and it burned my finger. waited for ir to cool, then hobbled my way back to napa. on the test drive to hibbert road, ed stopped when he saw me passing by to check and see if i was good. on the way back to napa as well, he had stopped again to make sure i could get back. made it to napa and took everything apart and checked it with ed's help. could not figure it and decided to replace the whole thing. ordered the parts needed and even had help with shipping. awaiting the parts for tomorrow. i will update this review when i get situated.

just have to make sure that everyone knows that i know how to change oil and tires, check fluids, grease points, thats it. and with this store's help, i will get back on the road to go home. been in 27 countries and 42 states, this store has the best service i have ever encountered. they are it! this veteran will always make it a point to stop by and say hello everytime i am in the area. so grateful for this interaction during these troubled times. at every turn i was gonna give up. glad that i had good people around me for the encouragement.
i am a napa auto parts customer for life!
thank you very much!

The other day I went into Napa to get a battery and oil filter, Chad I think his name was, helped me out and was very courteous and polite. Informed me on what would be best for my vechile, and was very thorough with what I needed👍 he displayed great customer service, dealing with the phone ringing and greeting customers while they came in. Overall I was impressed with his ability to multitask, while keeping a smiling face and abilty to keep engaged! Great fit for the Napa Brand!! Keep up the work guys!

The customer service Byron provided was great. He was kind, and more than happy to help me change out my headlight. 10/10 would recommend.

Jason delivered brake parts to our location at econolodge and was very helpful. He also came the next day and got a gentleman that could take our lugs off that were tight. One heck of a nice guy we will definitely use this napa again.

These guys are great at their jobs and I want tio give Jason one attaboy. He did go out of his way to make sure the seat covers bought would be correct. The Seat Designs Custom Seatcovers are worth the price. It took me 35 minutes to install alone but I reccomend you have another person help out.

Was treated very well by Jason at your store. Had questions, he answered with a lot of knowledge of the product I was purchasing (fuel additive). I was very happy with my treatment and purchase! Thank you !!!!

Had an issue with our Turbo and Edward R was amazing to work with. Extremely helpful! Ordered our part and it was available for pickup the next day.